Centennial Toyota

No integrity, no professionalism, huge scam Took car in for service estimate. It was a lot of $. Decided to get another quote. That is when all of the sudden he found"coupons" and price was redu Took car in for service estimate. It was a lot of $. Decided to get another quote. That is when all of the sudden he found"coupons" and price was reduced about 25%. He said once I got other estimate they would come down further. All communication was through text. Asked for best and final and he did not get back to me. After 3 days, contacted service manager Oscar thinking he would jump right on it. No, he told me if I hadn't heard back in 3 days to give him a reminder call. Not helpful at all. Finally had work done. Picked up car, allignment not in paperwork, he said they did it but didn't put in paperwork in order to save me money. Right. 5 min after driving off the lot I see 2 huge dents with cover up paint. Contact him right away. He says Mechanic was waiting for sent guy to get an estimate but he never showed. They will check cameras to see what happened. Didn't hear back. Contacted him again. He says management is aware and he will get back to me. Over a week later, nothing. Contact him, oh, my phone broke and I lost your info. Right. He says he will contact me. Another week. Contact him. All the sudden he says one sent was documented when it was brought in. Hmmmmm......seems like he would have known that 2 weeks ago when this issue was brought up. The dents are right next to each other and obviously happened at the same time. He says they will only fix one. As for the allignment, he won't answer that question. Shady shady shady!!!!!! I gave friendliness 4 stars but it is fake friendly. Also, service department just lost an eventual sale for the sales department as I will never go there again. More

Really nice experience Walked in hoping to see a car that we found online. That car was sold, but they were willing to work with us with what they had on the lot. They als Walked in hoping to see a car that we found online. That car was sold, but they were willing to work with us with what they had on the lot. They also were getting a model like the one we saw online later that day and were willing to do a deal on that car for when it showed up. Irwin, the salesman was professional but also very down to earth with us. Didn't feel like he was hustling us at all. We got there around noon and were out of there with our new car by 2:00p. Gave us a fair deal on our trade in. Nice experience More

Service and sales Im lumping two reviews tovether, one was a service encounter for an oil change. Had a toyota branded coupon. Yes was the answer to honour it, ended up Im lumping two reviews tovether, one was a service encounter for an oil change. Had a toyota branded coupon. Yes was the answer to honour it, ended up paying double and yanked around on I just couldnt do it. The whole process came off as sexist, like im the woman who just drives the car and knows nothing. Second encounter was completely misleading, invadive and the sales DID NOT LISTEN. Promising if I dont like it they wash the car and fill up the gas tank. I actually came in here to buy a car. First they do a trade appraisal and then on their own accord went in to my financials and found out the pay off for my vehicle. No consent given. Then was persistent on getting me a tc with no other information. I told him no 3 times and kept trying to present it to me in different ways to get me to sit down. The tc is not what I had my heart set on. The appraisal was based on my payoff. I was promised it would take under 30 min if I said no thank you to any and all of it. The customer service was. None. And walking away with no full gas tank and car wash as promised. A screaming child and 2 hours wasted. James Gardener himself didnt even bother to introduce himself. Just worst experience ever in my time selling cars and being the customer. More

Don't feel good about the deal They're a little shady. One of the sales guys actually said, "what is truecar?" when I mentioned the truecar average price for the car. This one guy w They're a little shady. One of the sales guys actually said, "what is truecar?" when I mentioned the truecar average price for the car. This one guy was very high pressure. I almost left a few times and now wish I had left. I'm happy with my car but not at all happy with the deal I got. I had a preapproval from a credit union but they didn't want to work with me. Would only talk numbers with their financing options, did not try at all to make a deal that would fit with my preapproval. And they claim the $2000 service contract covers hybrid components, except when you read it hybrid components are clearly on the "exclusions" list. On top of that, they changed financing after we signed the contracts. I'm ashamed I let myself get talked into this deal. More

IN THE WORDS OF THE SERVICE DIRECTOR, WE "STINK" !!!! BOUGHT A CERTIFIED USED 4RUNNER. THE BLUE TOOTH WENT OUT SO THEY HAD TO ORDER A NEW RADIO AFTER DIAGNOSING IT. IT WAS SUPPOSED TO COME IN 1 WEEK. I BOUGHT A CERTIFIED USED 4RUNNER. THE BLUE TOOTH WENT OUT SO THEY HAD TO ORDER A NEW RADIO AFTER DIAGNOSING IT. IT WAS SUPPOSED TO COME IN 1 WEEK. I WAITED 4.5 WEEKS AND THEN CALLED THEM. NO CALL BACK. I CALLED THE SERVICE DIRECTOR. TURNS OUT THE PART WAS IN FOR 4 WEEKS. TOOK THE CAR IN TO GET IT FIXED AND WAITED 1.5 HOURS. THEN I FIND OUT THEY MAILED THE WRONG PART AND NO ONE CHECKED TO SEE IF THE CORRECT PART WAS SENT. SO, THEY SPENT THAT 1.5 HOURS DOING WHAT WAS DONE IN MY FIRST VISIT WHICH DIAGNOSED THE PROBLEM. AS THE SERVICE DIRECTOR STATED, "WHAT CAN I SAY?" WOW !!!! More

Technicians not real troubleshooters They do their best, but it is was clearly not enough! I brought my 2013 Avalon in for a cluncking noise TWICE associated with braking after 3 years o They do their best, but it is was clearly not enough! I brought my 2013 Avalon in for a cluncking noise TWICE associated with braking after 3 years of quiet braking. It was not doing it when new. Each time the service dept swore it was normal and there was nothing to be done. Well, guess what? It was NOT normal and I went to Findlay with the same complaint and they actually did some troubleshooting and found the problem!!! It was a "rock" that was wedged between the accumulator and actuator. Problem found and solved! Well done Findlay. Shame on Centennial for not believing the customer. More

Great Experience!!! Definitely the best car buying experience I have ever experienced. Every person I met there was very helpful and friendly. The zero interest rate and Definitely the best car buying experience I have ever experienced. Every person I met there was very helpful and friendly. The zero interest rate and the FREE gap insurance was awesome!!! I'll be a buyer for life from this dealership. More

Peace of mind Great customer service. I would recommend this place to anyone who is interested in getting a vehicle. At first I was wary of buying from a dealer b Great customer service. I would recommend this place to anyone who is interested in getting a vehicle. At first I was wary of buying from a dealer but they were willing to work with me. More

The best Everyone at centennial is very professional friendly and Alex was very good at his job I feel like part of my family thank you centennial the jefe the Everyone at centennial is very professional friendly and Alex was very good at his job I feel like part of my family thank you centennial the jefe the best More

Bought a lemon My husband bought a used van for our daughter, her husband, and 4 children. That was one week ago, and my husband was shown paperwork on repairs that My husband bought a used van for our daughter, her husband, and 4 children. That was one week ago, and my husband was shown paperwork on repairs that were made on it and was told he would receive the papers. He did not get the papers, and a week later the van sits in our driveway and will not start. My husband and I have bought 2 brand new cars there, and trusted them for a used, but we will NEVER buy from them again. More