Centennial Toyota

Centennial's service is great overall, but I was particuarly impressed with Tom's dedication, hard work, and attention to detail. He clearly makes customer service a top priority, and I say that as particuarly impressed with Tom's dedication, hard work, and attention to detail. He clearly makes customer service a top priority, and I say that as someone that manages a large team in a customer service-oriented industry. Would recommend 100%!! More

Jason Kopecky at Centennial Toyota is the best. He cares about his customers. In addition, I have found the service manager to be very helpful. about his customers. In addition, I have found the service manager to be very helpful. More

I have a 2013 Toyota Highlander,(116,000 miles) that had a cam seal leaking. I got a rental while parts were ordered and being repaired. I then had a rear crank seal leaking and had the repair completed in a cam seal leaking. I got a rental while parts were ordered and being repaired. I then had a rear crank seal leaking and had the repair completed in one day, very little miles on rental car. No more oil leaks and car is running good. Thanks to Sean Beria (service advisor) and his mechanics. More

I had an appointment on 03/11/2021 at 9:30am for a recall. I arrived to my appointment 15 min early and dropped off my vehicle with the assigned service advisor. I signed the paperwork and was told my recall. I arrived to my appointment 15 min early and dropped off my vehicle with the assigned service advisor. I signed the paperwork and was told my car would be ready at around 2:00pm and that they would call me. At 2:00pm, no one had contacted me so I called the service department and was told by the female rep that my advisor was with another customer and that he would call me back shortly. I waited one hour and still no call so I decided to call back. Again, the same female rep answered and after a few minutes told me that my service advisor was still busy and would give me a call back as soon as he finished what he was doing. At 4:30pm I still had not received any notification about my vehicle so I called for a 3rd time and the female rep told me that my service advisor was checking on my vehicle and that he would be calling me shortly. I received a text automated message at 4:52pm with my inspection report so I assumed my vehicle was ready and had someone drive me down to Centennial Toyota. When I arrived at about 5:45pm, the service department was closed and I had to pick up my vehicle at the front lobby reception desk inside of the dealership. I’ve worked in customer service for many years and I understand that vehicles can take longer than expected to be ready. But my vehicle was literally at their shop for over 8 hours and I could not get anyone to call me back about my vehicle or tell me it was done. Maybe it was my service advisor, but I would not recommend their service department to anyone. More

Being a woman I’ve always been reluctant to take my cars in for service. Thomas Blemings has always been my service advisor most of the time since 2013. I appreciate how professional, polite and honest abou in for service. Thomas Blemings has always been my service advisor most of the time since 2013. I appreciate how professional, polite and honest about what is needed when my car needs to be serviced. More

I been dealing with this dealership for years . They always take good care of us in service or when buying a new car. Tom Blemings is the best. always take good care of us in service or when buying a new car. Tom Blemings is the best. More

I appreciate the superior service I received from Ryan Odum in the Service Department, he was very professional, polite, and honest with the the maintenance that was needed on my vehicle.. Thanks! & "Kudo Odum in the Service Department, he was very professional, polite, and honest with the the maintenance that was needed on my vehicle.. Thanks! & "Kudos" to Ryan, very much appreciated.. More

We recently purchased a used car from this dealership. At first we liked what we saw and how they treated us. Only to find out later they lied a lot to make the sale. Very bad business. Our fault for not bei first we liked what we saw and how they treated us. Only to find out later they lied a lot to make the sale. Very bad business. Our fault for not being on top of everything, but very sad they would do that. It's ok wont happen again. We will never buy from them again and we will let all of our friends and family know how sneaky they are. More

I was in there 11-11-2020 had appt. With Victor Johnson. Very nice a pleasant and very helpful. I would recommend going there for the experience I had to pass on to others. Highly recommended. In my life Very nice a pleasant and very helpful. I would recommend going there for the experience I had to pass on to others. Highly recommended. In my life I purchased 2 cars and it was Toyota pre-runner on Oahu and Rav-4 and this experience was the best. I would only but Toyotas. Victor your the best. And Thank you so much for all your help in purchasing the Rav-4. More