Centennial Toyota

The service at this dealership, more specifically, the service department has been the worse experience my wife and I have ever experienced in any Toyota dealership; or for that matter, any dealership in service department has been the worse experience my wife and I have ever experienced in any Toyota dealership; or for that matter, any dealership in general. Our service representative was rude, unhelpful, disrespectful and lacked any type of professionalism. Outside of one service person, the rest of the staff, inluding the service manager were unprofessional, dismissive, demeaning and not forthcoming. When speaking to the manager, rather than attempting to correct the situation, or atleast be helpful, insisted that my wife had no clue about what she was talking about and lied about the entire situation. The unfortunate thing about all of this is that my wife worked for Toyota, and her and I have purchased/owned 4 Toyota vehicles over the past 6 years and have been loyal Toyota customers for as many years. We relocate to the North Las Vegas area and our mistake was to expect the excellent Toyota service we have become accustomed to receiving in other Toyota dearlerships in other states. It is sad that this is not the case, and my wife and I have been left with a very bitter experience that will drive us away from purchasing a Toyota at this dealership. And perhaps look at a different vehicle brand for our next purchase. First impressions matter, and customer service and treatment leave a lasting impression, all aspect which these dealer greatly failed at making good on. During her time at Toyota my wife would constantly expressd how much the brand prided itself on treating customer well and providing excellent customer service. And so it saddens me to write this review, but after this experience, I feel that it is necessary for this dealership's upper leadership/management to be aware of their staffs in the service department shortcomings. With that said, I truly hope this review manages to capture the proper attention so that this issue rectified for current and future customers, because ultimately the service department is as much part of the experience as purchasing the vehicle if not more important given that it is with this department that a Toyota customer will have the long term relationship with during his/her ownership of their Toyota vehicle. Respectfully, Yatniel Acevedo More

Don't believe anything they say! Spoke with someone on the phone and asked specifically if they were charging "Market Adjustment" as we are not going to pay any adjustments at all, Spoke with someone on the phone and asked specifically if they were charging "Market Adjustment" as we are not going to pay any adjustments at all, period. Won't waste your time, don't waste mine. Was told if you live in NV that they are "willing to negotiate". So to them, willing to negotiate means trying to get you to pay some sort of adjustment. To them it means "How much of the adjustment are you willing to pay to make a deal happen?" We were 100% ready to buy a vehicle today, but dealer greed stopped it from happening. That's what I call it, dealer greed. It's 100% profit for them. NOT A MANUFACTURE INSENTIVE OR ACCESSORIES OR ANYTHING RELATED TO THE VEHILCE. I can wait out your market adjustment. Let some other schmuck pay over MSRP. We as consumers need to do better and stop buying. Once we do that, watch how the market normalizes again. So we were also looking at a TRD PRO which had $10,000 adjustment. Once I told them we wanted to title it in Montana, the adjustment jumped to $25,000. ARE YOU SERIOUS?! Also, basically increased the price of the vehicle if you were not registering it in NV. How does that even make sense?! Why does it matter to you as a dealer where I register it. Absolute crooks! Do not go here as they bait and switch you once you're in the door. Will never do business with them, let alone any dealer that is charging "market adjustment"! We control the market once we control the urge to pay what they ask for. More

Great experience buying my Tacoma. Thank you Avan! Great people. Thank you for a painless experience. Thank you Avan! Great people. Thank you for a painless experience. More

Lenny is the man. If you want a salesman who genuinely cares and will get the best deal for you he is the one to go to. Knowledgeable and the most trustworthy guy ther If you want a salesman who genuinely cares and will get the best deal for you he is the one to go to. Knowledgeable and the most trustworthy guy there. Went home with a new 2022 Tacoma and i'm loving it. Thanks Lenny! More

Worst dealership ever! don't trust the price that list on their website, you will get 10k mark up don't trust the price that list on their website, you will get 10k mark up More

Carmela Deocampo saved Centennial Toyota! In the past when interested in Toyota products I always dreaded this location because most of the sales associates are extremely overbearing. The f In the past when interested in Toyota products I always dreaded this location because most of the sales associates are extremely overbearing. The financing staff as well as service and all other employees are wonderful. When it comes to SALES, I will only communicate with Carmela. She’s like a sweet mom that wants to work hard to help you, treats you like family, respects your space, and gets you want YOU WANT…not what SHE WANTS to sell. Thank you Carmella for being wonderful, I tell anyone I know that’s interested in a new/used Toyota purchase to come to YOU!! More

Best place to go if you want to be treated like complete trash and lied to at every opportunity. The "managers" are some of the most crooked xxxxxxxx you'll ever deal with. Guess it makes sense they're in trash and lied to at every opportunity. The "managers" are some of the most crooked xxxxxxxx you'll ever deal with. Guess it makes sense they're in Vegas. Don't expect them to care about you after the sale either. Never once did anyone call to see how my purchase went. It's funny because I still get calls every year from the dealer I bought a Civic from back in Florida (15ish years ago) to wish me a Happy Birthday. Centennial though, absolutely worst in the business. If you think they're careful with your credit info? Nope, don't be surprised when someone tries to steal your identity after your purchase from them. Worst dealership in the valley. You won't get a honest price or honest replies. They won't make things right even after admitting fault. Any one who praises this place is either someone from the dealership or someone they paid to write a review. After buying a car from them, never again. The only thing they have going for them is an okay Service Department. Sales side though... they are every single negative stereotype you know about car salesman. More

I used to be a car salesperson for Hyundai years ago. I learned a lot about how to treat the customer, how to meet their needs and answer their concerns to instill confidence when purchasing their car. I learned a lot about how to treat the customer, how to meet their needs and answer their concerns to instill confidence when purchasing their car. It was my job to make their car buying experience memorable, in a good way, and be honest and forthright in closing the deal. We were also taught to deliver the car in such as way that the customer would feel the exhilaration of seeing their new vehicle washed and cleaned up as they sat inside and we explained the features particular to their model. It was our job to share in the customer's excitement as they waved goodbye and drove off in their newly acquired vehicle. Such was our experience today, when we purchased our 2017 Nissan Rogue SV. I can't say enough good things about Hugo Ramirez, our Nissan specialist. From the time we walked in the door, he greeted us with a smile, took us to his office and proceeded to query us regarding what we were looking for in a vehicle. He completed the necessary paperwork and assured us that he could find us a car that would fit our style and budget. True to his word, he did find us the perfect car! We were so happy! He worked with the finance guy to insure we received a deal that was a win-win for us and the dealership. Hugo was pleasant and kind, calm during negotiations and exemplified professionalism at it's best! A class act! We are so happy with Hugo Ramirez and Centennial Toyota. If you're in the market for a new vehicle, please do yourself a favor and give Hugo Ramirez a call in the Internet Sales department at Centennial Toyota. You'll be so glad you did! More

Centennial worked with me to get the price I wanted for a car I love! Customer satisfaction came first and they did a wonderful job. My salesman Victor J. was great, no BS + he really cares about his custome car I love! Customer satisfaction came first and they did a wonderful job. My salesman Victor J. was great, no BS + he really cares about his customers. I would recommend Victor and this dealership to anyone looking to buy a car! More