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Centennial Toyota
Las Vegas, NV
316 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 316 reviews
March 26, 2021
My experience was GREAT. WONDERFUL SALESMAN!!! My salesman made sure all our extra needs were met. I felt like he was on our side through it all. salesman made sure all our extra needs were met. I felt like he was on our side through it all. More
by LouAnn
Employees Worked With
Javier Canales salesman
March 25, 2021
After talking to the dealer ship to resolve the matter, they kindly offered to try one more time, BUT WOULD CHARGE ME, after all.. Service Dept is the worst I have ever had to deal with, they lack badly i they kindly offered to try one more time, BUT WOULD CHARGE ME, after all.. Service Dept is the worst I have ever had to deal with, they lack badly in communication, work no done as requested and recall work not done as final invoice states. They were very good sending me text's for the up coming appointment and for free car inspection work that was suggested to be done with a price for the repairs. I tried to talk to my assigned service manager to review the suggested work, 4 call's later and with over 120 minutes of hold time and over a 4-6 hours of no call backs to discuss the repairs or just to now when my car would be ready for pickup, was an adventure in poor service and lack of communication from the dealers ship. ORIGINAL WORK REQUESTED AND RECALL WAS NOT DONE,SEAT BELTS STILL DO NOT FUNCTION AND WILL NOT RETRACT. THE SERVICE DEPT IS IN NEED OF MAJOR CUSTOMER SERVICE AND BETTER COMMNICATION SKILL'S. CALLED TOYOTA USA TO LET THEM KNOW, LET'S SEE HOW IT IS CORRECTED AND TRUE CUSTOMER SERVICE IS DONE AT THE TOP LEVER, JUST TO GET MY CAR FIXED AGAIN AFTER WASTING AND ENTIRE FUSTRATING DAY AT CENNTNIAL TOYOTA. NO STAR RATING AS I WASTED 8 HOUR OF MY LIFE JUST TO GET NO WHERE....PLUS WHEN I CALLED TO SPEAK TO SPEAK TO SOME ONE REGARDING MY MOST WODERFUL EXPERICE NO ONE WAS AVAILABLE, TOLD THEY ARE OWN BY A COMPANY IN CALIFORNIA, ASKED FOR THE COPR NUMBER BUT TOLD SHE DID NO HAVE IT, SO THE DEALER SHIP OFFERED NO WAY TO CUSTOMEER FEED BACK, LACK OF COMMNUCATION AND SERIVE IS NON EXSISTING, WOULD HATE TO BUY A CAR FROM THEM RATHER GO TO THE DENTIST THEN WITH CENTANIAL TOYTOAService Dept is the worst I have ever had to deal with, they lack badly in communication, work no done as requested and recall work not done as final invoice states More
by GUS MOSER
Employees Worked With
Randall Stone, Jason Kopecky
March 24, 2021
Centennial Toyota as always did a great job. Particularly I want to acknowledge Jason Kopecky and his great customer service ethics. He’s really great I want to acknowledge Jason Kopecky and his great customer service ethics. He’s really great More
by Wehaag56
Employees Worked With
Jason Kopecky
March 23, 2021
Purchased a used truck from this dealer and our first contact was Susan Felix. Susan made sure from start to finish that our new vehicle would a smooth transition and the end result was exactly what we contact was Susan Felix. Susan made sure from start to finish that our new vehicle would a smooth transition and the end result was exactly what we experienced. Great job to Susan and the rest of the Centennial Toyota team!! We will definitely recommend this dealership!! More
by Joel & Angie from Las Vegas
Employees Worked With
Susan Felix, Huber Lopez
March 22, 2021
I scheduled an appointment because I was having problems I scheduled an appointment because I was having problems with my brakes and I was assigned to Jennifer Mitchell right from the start Jennifer greeted I scheduled an appointment because I was having problems with my brakes and I was assigned to Jennifer Mitchell right from the start Jennifer greeted me asked me what the issues were explained what they will do in detail and made me feel very comfortable I also got a few extra services done at Jennifers recommendation and I’m glad I did the car runs much better now. I have never had such a good customer service experience than I have had with Jennifer she took care of everything she was pleasant and very professional. I will definitely be back to this dealership not only for service but to buy my next car because of the way Jennifer had managed my repairs. I know there’s many other Toyota dealers local but my future business was won because of Jennifers professionalism. More
by elect1960
Employees Worked With
Jennifer Mitchell
March 21, 2021
My recent service was excellent! Tom Blemings was very thorough and courteous throughout the day. I would recommend Tom & Centennial Toyota to anyone looking for car care & sales. thorough and courteous throughout the day. I would recommend Tom & Centennial Toyota to anyone looking for car care & sales. More
by rabennett60
Employees Worked With
Tom Blemings
March 21, 2021
I walked into this dealership knowing exactly what car i wanted. The salesman helped me find the perfect vehicle with the perfect price, we didnt sway away from the one i wanted we focused on that vehicle o wanted. The salesman helped me find the perfect vehicle with the perfect price, we didnt sway away from the one i wanted we focused on that vehicle only and it was a great experience and great customer service. Giovanni james really is an outstanding salesmen and very understanding of what exactly we wanted. The whole toyota team was great, all helped in a team effort to help me walk out with my brand new 2021 rav4 trd. Definitely will be coming back and purchasing my cars from centennial toyota. More
by Brandon
Employees Worked With
Giovanni james
March 21, 2021
Centennial's service is great overall, but I was particuarly impressed with Tom's dedication, hard work, and attention to detail. He clearly makes customer service a top priority, and I say that as particuarly impressed with Tom's dedication, hard work, and attention to detail. He clearly makes customer service a top priority, and I say that as someone that manages a large team in a customer service-oriented industry. Would recommend 100%!! More
by akhoda
Employees Worked With
Tom Blemings
March 18, 2021
Jason Kopecky at Centennial Toyota is the best. He cares about his customers. In addition, I have found the service manager to be very helpful. about his customers. In addition, I have found the service manager to be very helpful. More
by sshavinsky
Employees Worked With
Jason Kopecky
March 15, 2021
I have a 2013 Toyota Highlander,(116,000 miles) that had a cam seal leaking. I got a rental while parts were ordered and being repaired. I then had a rear crank seal leaking and had the repair completed in a cam seal leaking. I got a rental while parts were ordered and being repaired. I then had a rear crank seal leaking and had the repair completed in one day, very little miles on rental car. No more oil leaks and car is running good. Thanks to Sean Beria (service advisor) and his mechanics. More
by 476phillipsm
Employees Worked With
Sean Beria service advisor
