Centennial Toyota

Appointment misrepresented as 'drop off' so canceled. No appointment, brake check, 2hr wait:( brakes good. HONESTY IS my objective: ) Vinnie's good, love my Toyota. appointment, brake check, 2hr wait:( brakes good. HONESTY IS my objective: ) Vinnie's good, love my Toyota. More

Very pleased with the excellent service and staff courtesy. Been going to Centennial since I moved to Vegas in 2011. Jason Kopecky, the Service Advisor, is the most helpful, kindest guy I know. Al courtesy. Been going to Centennial since I moved to Vegas in 2011. Jason Kopecky, the Service Advisor, is the most helpful, kindest guy I know. Always is honest about what service I have coming up that needs addressing, such as my brakes on my 2013 RAV4. Since I trust him I scheduled the job. My brake job was done so quickly and I’m super pleased. More

Great service, great advisor friendly staff and very fast service experience. Love the people there and always a great experience. Can’t say enough about the good people at the dealership. service experience. Love the people there and always a great experience. Can’t say enough about the good people at the dealership. More

It's an acceptable dealership along with the dealership experience that you would expect when taking your Toyota for routine maintenance. I took my 2016 Sienna in for it's regularly scheduled full synthet experience that you would expect when taking your Toyota for routine maintenance. I took my 2016 Sienna in for it's regularly scheduled full synthetic oil change. I understand that car dealerships make most of their revenue from the service department, but I really don't appreciate the completely unnecessary upsell services, especially when it does not come from the manufacturer service schedule but rather their own proprietary service schedule. And when it's given before even getting my car on the lift for inspection. What was to be a $70 oil change was quoted to me to be over $600 to change some additional fluids. My Sienna has under 25k miles, garage kept and is driven carefully with kids in back - so I very much doubt that those services were needed and I respectfully declined. I had scheduled the service on their dealership website and was quoted $70.40 online for the oil change service. When I dropped it off, I was corrected that the service was 74.95. A minor irritant but not worth it to me to haggle over. But I really do hate sloppy, unprofessional pricing. If they fail at that, then it legitimately raises the question, what else are they failing at? Then came time to pay the bill and with their extra fees, the total was just a few cents under $90. That's over 20% more than I had expected, not including taxes. I was willing to pay more for a simple oil change at $70.40 because I could at least get a nice car wash as they usually do, but then I was told no - that they had laid off their car wash employees due to the pandemic. My wife and I bought both of our Siennas new there, a 2012 and my 2016. I had ALWAYS taken our Siennas here for service before and no where else, but that is it for me. Centennial Toyota just can't justify their significantly higher prices for simple routine maintenance that I could even do myself if I had the tools and time. If they simply didn't gouge their customers, I would have kept taking our Siennas there for service for YEARS. Instead they have lost our business and I will take them to a more reputable service and repair business. More

I recently bought a brand new Toyota Tacoma from Centennial Toyota which I'm very pleased with my purchase. The salesman was very knowledgeable and helpful, it was a great experience! The salesmen t Centennial Toyota which I'm very pleased with my purchase. The salesman was very knowledgeable and helpful, it was a great experience! The salesmen that were very helpful were Tony Montana and Chase Mennear. More

I was a walk in customer and was greeted promptly by Saul. He was very friendly and helpful. He showed me a few trucks, there were only a few in inventory. I found the one I wanted and began a somewhat Saul. He was very friendly and helpful. He showed me a few trucks, there were only a few in inventory. I found the one I wanted and began a somewhat lengthy process to buy the truck. Saul was great. This is my second vehicle purchased at Centennial Toyota. If I ever buy another vehicle, it will be there. More

Purchased a 21 Camry. Salesman was good, Assistant Sales manager did his usual adding on of "options and fees". The finance person falsified the sales contract! He refused to give me a copy of the contra manager did his usual adding on of "options and fees". The finance person falsified the sales contract! He refused to give me a copy of the contract for 12 days. When I received the contract I saw he had added an option I had declined. When I contacted him he tried to lie his way out of it. I think he deliberately falsified the contract and that is why he wouldn't give me a copy of it. The dealer did rewrite the contract, taking the 1600 off. More

I bought a new Tacoma, Martinez was great! I scheduled tint, through the service department, it took longer than making the purchase. Nonetheless, happy with everything! tint, through the service department, it took longer than making the purchase. Nonetheless, happy with everything! More

I had an appointment at 9:15, I sat waiting for over two and a half hours and they still hadn’t started on my car. I went and asked Vinny how much longer before they start doing an oil change on my car, he and a half hours and they still hadn’t started on my car. I went and asked Vinny how much longer before they start doing an oil change on my car, he said let me go look. When he came back he told me I had one car in front of me. I waited and watched car after car get taken in but not mine. I finally went and told Vinny I will have to reschedule because I need to get to work, I didn’t expect to be sitting here for three hours waiting for a simple oil change that I had an appointment for! He said no problem I’ll bring your car right up. So I wasted my entire morning and for nothing. They could care less was the attitude I got. What good is an appointment? And why was I not told I would be waiting this long? Never going back. More

The service staff, Vinny Simonetti, is very helpful, nice and professional. He told me what was needed to get done for my car and called me when it was time to get it. I will highly recommend Centennial Toyo and professional. He told me what was needed to get done for my car and called me when it was time to get it. I will highly recommend Centennial Toyota. More