Centennial Toyota

Purchased a 21 Camry. Salesman was good, Assistant Sales manager did his usual adding on of "options and fees". The finance person falsified the sales contract! He refused to give me a copy of the contra manager did his usual adding on of "options and fees". The finance person falsified the sales contract! He refused to give me a copy of the contract for 12 days. When I received the contract I saw he had added an option I had declined. When I contacted him he tried to lie his way out of it. I think he deliberately falsified the contract and that is why he wouldn't give me a copy of it. The dealer did rewrite the contract, taking the 1600 off. More

I was a walk in customer and was greeted promptly by Saul. He was very friendly and helpful. He showed me a few trucks, there were only a few in inventory. I found the one I wanted and began a somewhat Saul. He was very friendly and helpful. He showed me a few trucks, there were only a few in inventory. I found the one I wanted and began a somewhat lengthy process to buy the truck. Saul was great. This is my second vehicle purchased at Centennial Toyota. If I ever buy another vehicle, it will be there. More

I bought a new Tacoma, Martinez was great! I scheduled tint, through the service department, it took longer than making the purchase. Nonetheless, happy with everything! tint, through the service department, it took longer than making the purchase. Nonetheless, happy with everything! More

I had an appointment at 9:15, I sat waiting for over two and a half hours and they still hadn’t started on my car. I went and asked Vinny how much longer before they start doing an oil change on my car, he and a half hours and they still hadn’t started on my car. I went and asked Vinny how much longer before they start doing an oil change on my car, he said let me go look. When he came back he told me I had one car in front of me. I waited and watched car after car get taken in but not mine. I finally went and told Vinny I will have to reschedule because I need to get to work, I didn’t expect to be sitting here for three hours waiting for a simple oil change that I had an appointment for! He said no problem I’ll bring your car right up. So I wasted my entire morning and for nothing. They could care less was the attitude I got. What good is an appointment? And why was I not told I would be waiting this long? Never going back. More

The service staff, Vinny Simonetti, is very helpful, nice and professional. He told me what was needed to get done for my car and called me when it was time to get it. I will highly recommend Centennial Toyo and professional. He told me what was needed to get done for my car and called me when it was time to get it. I will highly recommend Centennial Toyota. More

The Sales and Service staff of Centennial Toyota is OUTSTANDING!!!! Jason Kopecky has serviced my car since I moved to NEVADA 7 years ago. When I was ready for a new car Jason referred me to Raul Trave OUTSTANDING!!!! Jason Kopecky has serviced my car since I moved to NEVADA 7 years ago. When I was ready for a new car Jason referred me to Raul Traversi and Erik Nothem in sales. Erik worked with me to get the Very Best deal possible. I am now the proud opener of a 2021 Toyota Venza !!!! What a car. I know going forward I am in Excellent Hands with Toyota. Toyota owner since 1994!!!!!!!!!! More

Service advisor Manny Mendoza, assist me right away and as promised, my vehicle was done on time. And before my vehicle came out from the service dept. all paperwork’s was done and ready for the cashier. as promised, my vehicle was done on time. And before my vehicle came out from the service dept. all paperwork’s was done and ready for the cashier. More

Horrible customer service by Sean Beria. DO NOT go to him. The appointment I made was with him and when I went into his office he tried to pass me to someone else saying "I don't handle newer cars". When him. The appointment I made was with him and when I went into his office he tried to pass me to someone else saying "I don't handle newer cars". When he realized the other guy was on lunch he then said "Never mind I guess I'll do it". It was like he didn't want to do his job even though I had an appointment with him. I then went to the waiting room inside to wait for my 10,000 mile service. I do not know much about cars and how long services usually take but he had me waiting for 3 hours! My service was done after an hour and he failed to communicate that with me. I'm a very introverted person and I don't like to complain or nag too much which is why I waited 3 hours like an idiot. After 3 hours I finally get impatient and go outside and see my car parked in the parking lot assuming it's been done a while ago. It was partly my fault because I didn't answer an unknown number. I don't answer random phone numbers because I get a lot of spam calls. It turns out it was him trying to call me that my service was done but he didn't even leave me a voicemail. If it's something that important you would think to leave your customer a message, but he didn't. What's also infuriating is that I saw him pass by the waiting room at least 3 times! He passed by and he didn't care to tell me my car was ready. I'm not just sitting in the waiting room for fun! I don't get mad easily but it was very frustrating having him as my service advisor. He was very unprofessional and his customer service sucked. This isn't the first bad experience I've had at Centennial Toyota but it is the last because I will not be coming here again. More

Exceptionally appreciative of the Outstanding Service Advisors you’ve hired like Jason Kopecky! He makes coming to your Dealership a “REWARDING EXPERIENCE”! PROMOTE IMMEDIATELY ABOVE ANYONE ELSE! Advisors you’ve hired like Jason Kopecky! He makes coming to your Dealership a “REWARDING EXPERIENCE”! PROMOTE IMMEDIATELY ABOVE ANYONE ELSE! More

I understand you can't trust car sales reps, but that's especially true at Centennial Toyota. I'm sure management is really proud of their staff because they are really good at being shady without you even especially true at Centennial Toyota. I'm sure management is really proud of their staff because they are really good at being shady without you even realizing it. My husband's car up and died one day and we were scrambling to find a replacement as he has a long commute everyday for work. Our sales rep kept saying how she would help us because of this unexpected event and she seemed like she actually cared. When we finally set on the Camary, she made it seem like she was lowering the cost of the vehicle, helping us as she would say, when in reality all she did was play up the theatrics and lower the price by the value of our trade-in. She went back and forth multiple times, each time telling us she was able to get the price lowered and how she doesn't work on commission and just wants to help us. However, after we signed the paperwork and got home, we realized what she actually did. All she did was "negotiate" the value of our trade-in off the car, she never actually lowered the price. I understand we should have asked more questions and stuck to the price we originally had set, but she was good and completely got us to lower our guard and trust her. We obviously will never be returning to Centennial Toyota, but my advice to anyone who does go is to just be aware and don't ever lower your guard with these people. They do not care. More