Centennial Toyota

Good experience as always, but do mss the car wash. Jason best service writer we've ever had, always keeping us informed and offering sound advice. Bring back the car wash! Jason best service writer we've ever had, always keeping us informed and offering sound advice. Bring back the car wash! More

The service no longer includes a complementary car wash. The dealer states that this is due to Covid. The other dealers, including Lexus (same parent company) provide car washes. Local commercial car was The dealer states that this is due to Covid. The other dealers, including Lexus (same parent company) provide car washes. Local commercial car wash establishment are operating. After pressing the dealer it appears as though the basis for no car wash is not hiring back those people who did the work. This is not satisfactory! More

Definitely, I was very happy with the service, everything went quickly, the people were kind, friendly and responsible! Thanks to Geo Mejia and everyone who took care of my car! I'll be back again! Thanks went quickly, the people were kind, friendly and responsible! Thanks to Geo Mejia and everyone who took care of my car! I'll be back again! Thanks friends ! More

Excellent service this time as always. Friendly, courteous and knowledgeable. This was my last covered service of my car but they all took care of me very well Thanks. SS courteous and knowledgeable. This was my last covered service of my car but they all took care of me very well Thanks. SS More

I've always had a good experience with Centennial Toyota. From buying my Tacoma from them to routine maintenance. Over the years, I've made reliable service appt's from their website. When I arrive at my sch From buying my Tacoma from them to routine maintenance. Over the years, I've made reliable service appt's from their website. When I arrive at my scheduled appointment I'm greeted by my advisor and we communicate my vehicle's service needs. Then I'm asked if I need a ride home and treated well. I recently had another routine maintenance done at 30K miles. My service advisor Geo Mejia did a great job with taking care of my vehicle. My Tacoma was in and out in no time good for another round. I have nothing to complain about. More

Horrible Service. Poor communication and no compassion. I will never return. I had a 9:30a. Sean Beria has a poor attitude and no respect for women. After 11am I asked Sean to check the status of my car, it will never return. I had a 9:30a. Sean Beria has a poor attitude and no respect for women. After 11am I asked Sean to check the status of my car, it hadn’t even been serviced. Sean said they we’re short staff and walked and told me to have a nice day. No stars should be an option. More

Had appt. for 1PM for 5000 mile maintenance. rotate tires, top off fluids. Appt. was not drop off, was "wait" I left at 3:40PM nice express appt. NEVER again. Poorest run service ever. This was tires, top off fluids. Appt. was not drop off, was "wait" I left at 3:40PM nice express appt. NEVER again. Poorest run service ever. This was our 2020 Highlander Hybrid. Love the car and sales was great. Service the worst. More

I called on May 13, 2021 to setup an appointment for a recall service on my 2020 Tacoma. They set me up on May 18, 2021 at 8:15 AM, since they were ordering the fuel pump. I arrived at 7:30 AM on the day recall service on my 2020 Tacoma. They set me up on May 18, 2021 at 8:15 AM, since they were ordering the fuel pump. I arrived at 7:30 AM on the day of the appointment, to be turned around because they ran out of the fuel pump. I was told the part is back ordered. I am disappointed, because I had to take a day off to get this service done and just wasted my time. It would have been nice if they assigned the part for whoever has a scheduled recall service and get it done on the promised date. Or be notified beforehand if they ran out of parts. More

We had an appointment for our Rav4 2019. We were helped by Manny and he is very good. Satisfied customer. we will come again here. by Manny and he is very good. Satisfied customer. we will come again here. More

Had an appointment for our 2001 4Runner on Friday the 14th of May, we were greeted promptly and had Geo our service Rep take our order. We wanted and oil change and the usual fluid check and rotate the t 14th of May, we were greeted promptly and had Geo our service Rep take our order. We wanted and oil change and the usual fluid check and rotate the tires. I had also noticed a leak from the transmission pan underneath the vehicle and pointed it out to the service rep and he looked and could see the seepage from the transmission pan gasket. We were quoted for the oil change @ $49.95 and $170.00 for diagnosing the leak! Not much diagnosing to be done it was out in plain sight! Anyway about 12:30PM I received an email with the results of the multi point inspection and the "diagnosis" of my leak. I went through all of the proposed "problems" or items that "needed" attention along with the estimated cost to do each one. I was shocked at the prices that were quoted! I also have and Acura MDX and my service fess for it are substantially less than were quoted for my 4Runner for comparable repairs. Anyway, I did give permission to replace the Transmission Pan gasket and replace the air filter and declined everything else. Ten heard nothing about when the vehicle would be ready until late afternoon when Geo told me (after I called to check) that they were waiting for the gasket to arrive which had been ordered and the vehicle would probably be ready on Saturday morning, this was no problem. Saturday arrives and by about 10:30AM I had heard nothing so left a message to see where we were, Geo called back and said they were still waiting for the part to arrive and the repair should be done by 5:00PM, I check again @ 4:50PM to see where we were and GEO called back to tell me the Tech had just brought him the paperwork so I could come and collect my car. The overall invoice for the work was $1118.83 of that $935.38 was labor charges!!! only $162.66 in parts and $6.69 in shop supplies. So of this total $980.94 was the cost of replacing the transmission pan gasket!! This is a fairly straight forward repair requiring draining the transmission fluid, removing the trans cover cleaning the contact surfaces and replacing the old gasket with a new one and retorquing the trans cover bolts to factory specs, then replacing the transmission fluid. So the labor for this job was $889.88 !! I find this to be an outrageous cost for something I could have done at home if I were a few years younger for just the cost of the gasket, sealer and transmission fluid, all of which would have been $91.06 using genuine Toyota parts. Although the job got done and appears to be dry at the moment, I will NOT be coming back to Centennial for any future work, I feel the labor charges are grossly marked up and significantly higher than I pay for comparable work on my Acura done by the Acura dealer. I checked on several of the prices provided with my check up for different items and in some cases could get the same items done for about 50% of the estimated prices quoted by Centennial. More