Centennial Toyota

Been visiting Centennial Toyota since 2004 and bought 2 cars during that period. The majority of that span, my experiences have been GREAT with VERY minimal complaints! But recent years (maybe starting f cars during that period. The majority of that span, my experiences have been GREAT with VERY minimal complaints! But recent years (maybe starting few years back), feels like customer service is degrading every year (every visit)? Before, when arriving to the Service Center, employees used to greet you right away and communicate. Now, everyone walks past you, not even a simple, "Hello" - ONLY after standing there and finally someone acknowledging. Been using random Consultants as assigned when scheduling online and recent visits weren't very welcoming? Not the most communicative people that I've dealt with. Even waiting outside their office patiently, not even a quick acknowledgement (...Be right with you....Hello....). Some of the Reps barely turned away from their computer to make eye contact once processing my appointment. Kind of feels like the Reps aren't too interested when Service is included (free) with your new car? When they want to SELL me something, Ext. Warranty, Brake Flush, etc. - all of a sudden FULL of personality!?! We all know how dealerships are portrayed and I've always thought this place was better than that all these years. But the vibes that I've been experiencing from my recent visits has started to influence my feelings negatively about their Customer Service. To be fair, my Rep for my last visit was more personable than my previous appointments (he was new). What aggravated me was when picking up my car, he wasn't in his office (empty), so I waited by the door. Few minutes, no one acknowledges - even a few people walk into the office past me without a word (in & out). Finally, what appeared to be a manager passing, asked me who I was waiting for - John - and he guessed that he would be right back? So still waiting outside by the door....a Rep who I assume shares the office, entered and got on the computer. A little bit later, another Rep entered and they started conversing. Coming up to around 20 minutes or so (from arrival - standing outside the door), it doesn't sound like the conversation is business and that I assume, John must be at Lunch? So I interrupt and ask if John is around so I can pick up my car and the second Rep responds in a surprising manner..."Oh! I can help you with that..."!?!? I'm assuming he was covering for John, but didn't have presence of mind to ask why I was standing outside the office all that time? Needless to say, I was in a rush to get out of there! More

I have had my 2004 Toyota tacoma serviced at Centennial Toyota for almost 18 years and I have nothing but praise for them. As with all dealership service you pay a premium but with this dealership you get Toyota for almost 18 years and I have nothing but praise for them. As with all dealership service you pay a premium but with this dealership you get what you pay for. Jason Kopecky has been my go to guy and there is no finer service consultant anywhere. More

This crooks tried to get more than 10k over sticker price. Biggest scammers out there. Zero integrity. Don’t ever try and buy a car here unless you want to be taken advantage of and insulted. price. Biggest scammers out there. Zero integrity. Don’t ever try and buy a car here unless you want to be taken advantage of and insulted. More

Centennial Hills Toyota was great and so understanding. They told me right away what was wrong with my car. It was ready first thing in the morning as promised. They told me right away what was wrong with my car. It was ready first thing in the morning as promised. More

The service was very fast and Jason was very helpful and professional i will be using this service in the future. Thank you Jason for the great service. professional i will be using this service in the future. Thank you Jason for the great service. More

I purchased two Toyotas at Centennial Toyota and have had all of my maintenance done there since 2006 when I purchased my Prius, which I still have with 204,000 miles and my 2016 RAV 4. I will not go anywher all of my maintenance done there since 2006 when I purchased my Prius, which I still have with 204,000 miles and my 2016 RAV 4. I will not go anywhere else !!! More

Bought my Avalon at the end of 2014 and have several service advisors. Sean Beria is best I've had in those years. He'd very attentive and makes sure all is checked on my car because he knows my inten service advisors. Sean Beria is best I've had in those years. He'd very attentive and makes sure all is checked on my car because he knows my intent is to keep it for years to come. All my service has been done a the dealership. I'm hoping Sean stays around because of memory and thoughtfulness. More

Centennial Toyota is great! They installed my new running boards very well, and within as little amount of time as needed. Tony was very nice and professional. boards very well, and within as little amount of time as needed. Tony was very nice and professional. More

I took my car in for the fuel pump recall. They replaced it and I also had my oil changed and tires rotated. Just to let you know....my car runs like a dream now! Thank you Centennial Toyota! it and I also had my oil changed and tires rotated. Just to let you know....my car runs like a dream now! Thank you Centennial Toyota! More

Tony was very courteous and kept me abreast of present and future issues. Do miss car wash and vacuuming. But overall great and intend to come back. and future issues. Do miss car wash and vacuuming. But overall great and intend to come back. More