Centennial Toyota

It is unfortunate I have to write this, after purchasing my 2020 Toyota Camry at Centennial Toyota. I guess they have to somehow pay for the new, state of the art new location and I was part of that "exper my 2020 Toyota Camry at Centennial Toyota. I guess they have to somehow pay for the new, state of the art new location and I was part of that "experience". In mid-Aug. 2024, I called for a routine maintenance appt. AND estimate. I am well aware the cabin filter is changed usually every 2 yrs. The quote I got was for between $570-$600. Fine. Made the appt. for 9/18/24 and after one hour+, I was able to pick up my car with the bill for a routine maintenance of a fairly new car with 15,260 miles on it, for $809.16!!! I was and am miffed. I emailed them THROUGH their own website a day later - no response. So here I am now, deciding it needs to be "aired" as the year before in May of 2023? (-and w/o cabin filter change) was $585.50. This kind of business dealing sours me on returning and I shall start looking around for a, shall we say, "less shady" auto mechanic that specializes in Toyotas. This has left a very bad taste in my mouth. I am disappointed in them. More

I’ve had an incredibly disappointing experience with this Toyota dealership regarding warranty work on my 2023 Toyota GR86, which only has 9,000 miles on it. The car was brought in for a massive fuel leak an Toyota dealership regarding warranty work on my 2023 Toyota GR86, which only has 9,000 miles on it. The car was brought in for a massive fuel leak and was told it was leaking fuel injectors, yet the dealership is trying to claim that the car has been worked on in the past and that the engine has been resealed. This is completely false—the only dealer that has worked on my car recently is this one. What makes this even more frustrating is that just prior to this issue, I paid $200 for a full inspection at this dealership, and I was told everything was perfectly fine with the car. The engine has never had any work done aside from routine oil changes, all of which were performed at Toyota dealerships. Now, they are trying to deflect their responsibility by making baseless claims about previous work on the vehicle and wanting to charge north of $2,000 for work that should be done under manufacturer warranty. To make matters worse, the customer relations manager closed my case with Toyota corporate, claiming he called me and left a detailed voicemail, but I never received any such call or message. The dishonesty and lack of communication from this dealership is absolutely appalling. I would strongly advise anyone considering this dealership to think twice, especially if you value transparency and customer service. Save yourself the headache and go somewhere else where they actually care about their customers and their obligations. The way they handle warranty work and treat loyal Toyota customers is disgraceful. More

I purchased a 2024 Toyota Corolla Hybrid about 2 weeks ago and was extremely satisfied. However, we found a crack on the windshield and took it to Centennial Toyota. The car has only 550 miles on it. The ago and was extremely satisfied. However, we found a crack on the windshield and took it to Centennial Toyota. The car has only 550 miles on it. The service manager AND the customer service manager saw a pin hole on the windshield and said they would not replace it. You had to really look for it in order to find. This pin hole could have easily been there coming off the truck and missed during inspection when we purchased the car. It became noticeable only due to the crack in the windshield. Instead of doing the right thing and providing excellent customer service, they showed their true face and only cared about the cost of replacing the windshield. Imagine, brand new car, about 2 weeks old and a pin hole caused this crack and Centennial Toyota tells you it's my problem and have a nice day. Now I know the bumper to bumper warranty is xx and all they care about is sales. Shame on them and hopefully karma prevails. More

Mark ups, Deceitful, Hidden Charges, and used cars with undisclosed issues. They only negotiate very slightly with cash buyers/pre-approved . I've come in for new and used vehicles and it's the same experi undisclosed issues. They only negotiate very slightly with cash buyers/pre-approved . I've come in for new and used vehicles and it's the same experience regardless. Avoid these scammers More

Short version - prepare for $8k in markups at Centennial Toyota. Long version - What a terrible experience! I connected with the internet manager for a car I wanted to buy, a new Corolla, and made an app Toyota. Long version - What a terrible experience! I connected with the internet manager for a car I wanted to buy, a new Corolla, and made an appointment. I told my salesperson I was tired of the bad service I received from Honda and I was ready to move on. That really should have been all my guy needed to know when presenting me with a price. My sales guy seemed nice, btw. I asked for the price of the car, as I only had the Sticker and the vehicle was in transit. My guy brings out the floor manager. The price they came out with was $8k more than sticker! $3,000 in Accessories (Clear Coat, etc) and a $5,000 “market adjustment.” On top of the 8k was the standard fare like tax/title/doc fee. I was presented with a $39k price. I let them know I wasn’t interested in the Accessories, and then the brief hard sell began on how important they were and that they did in fact add value to the car, over my objections. I even told them what accessories I was actually interested in! I told them those fees would need to come off and that we needed to get to MSRP. They left and came back to tell me we had no deal and I’d need to buy at the fully marked up price. I politely shook hands and left. A colossal waste of time. If you want to buy a new car, know what you’re getting into at Centennial Toyota. More

I was looking for a Camry se 2023 and wanted to charge desert package, PDI, and market adjustment that added up to 8k above msrp, dotn buy from them, they're liars desert package, PDI, and market adjustment that added up to 8k above msrp, dotn buy from them, they're liars More