Celebrity Ford of Tom's River

TRUCKS LEAKS THEY WONT FIX JUST LOVE MOLD IN MY BACK SEAT well after dealing with the service department at downs ford i could have screamed took truck in to have it looked at found out battery was no good well after dealing with the service department at downs ford i could have screamed took truck in to have it looked at found out battery was no good i can deal with that one . ask to look at my truck back seat is wet said its $104.00 an hour to find leak it turns out to be the third brake lift leaks . $225.00 they wanted for the light say its not covered in waranty are you kidding so that a total of 329.00 to fix a light , ok its gets better sale men calls to say hey whats with this reveiw it posted told him the story said he would see what he could do and call me back guess he forgot my number LMAO so besides all that had to have my back seat cleaned by someone to get the stink or maybe mold out of it THANKS DOWNS FORD oh yeah i do sales for a living too and i would never do this to a customer oh thats right im not a car sales men LMAO More

Left With A smile because of Chris Manzo! I will tell all my friends&family how great my salesman was!Never felt this happy about leaving a delivership.thankYouChrisM Uare 1 of akind I will tell all my friends&family how great my salesman was!Never felt this happy about leaving a delivership.thankYouChrisM Uare 1 of akind More

A Classic Mustang from a Great Bunch of Guys! Our experience with Downs Ford, and with salesman Mike Papaycik in particular, was top notch. Mike is one of the first honest car salesmen we've ever Our experience with Downs Ford, and with salesman Mike Papaycik in particular, was top notch. Mike is one of the first honest car salesmen we've ever encountered. He was extremely knowledgeable, polite, accommodating, and did not push. We were there all day, and took many test drives of different vehicles. Another salesman might have been frustrated and annoyed, but not Mike Papaycik. He talked my son out of a car that would have made him and the company more money because he knew it wasn't the right car for a 17 year old. He helped get us the best deal we saw in four states on a used Ford Mustang for our son -- who is over the moon about his car. We will definitely be back to Downs Ford in the future, and we hope Mike Papaycik is helping to run the place when we do. More

total bull fix my truck Darin Cranmer sales men was great got truck home all good now it leaks and they wont fix it say i should pay nice that my back seat is always wet a Darin Cranmer sales men was great got truck home all good now it leaks and they wont fix it say i should pay nice that my back seat is always wet and moldy thanks downs ford for nothing at all More

Easy as can be! Just got a car from Mike P at Downs Ford. It was so quick and easy! Never had such a painless experience at a dealer. Just got a car from Mike P at Downs Ford. It was so quick and easy! Never had such a painless experience at a dealer. More

Shannon Lewis Our experience with Downs was unique as we won a car in a Seaside Heights Raffle. But Shannon Lewis treated us better than any sales representative I Our experience with Downs was unique as we won a car in a Seaside Heights Raffle. But Shannon Lewis treated us better than any sales representative I ever had. She explained everthing to us, shared in our moment and made us feel so special. When it comes time to buy a car we will go to Downs! More

Great sales service representative Jonathan Tejada was our sales representative again as in our previous lease. Jonathan is so friendly and accommodating and is the main reason I again Jonathan Tejada was our sales representative again as in our previous lease. Jonathan is so friendly and accommodating and is the main reason I again am leasing another Taurus from Downs Ford. When Jonathan says he is going to do something he always follows through and does it. He is a credit to your organization and you should be very glad to have him. More

Excellent environment. Knowledgable staff! I was referred to Antonio through a friend. Not knowing what to expect since this was my first purchase from a dealership I was a little anxious. An I was referred to Antonio through a friend. Not knowing what to expect since this was my first purchase from a dealership I was a little anxious. Antonio worked with my price range and didn't push me to get something I could not afford. He was very patient with all the questions I had and answered all of them with confidence. The environment was also great, other staff members were polite. More

Professionally, Ethically Operated I had contact with other car dealers with my area to purchase a new vehicle for my wife. I can say that the price, trade in experience and overall ord I had contact with other car dealers with my area to purchase a new vehicle for my wife. I can say that the price, trade in experience and overall ordeal was absolutely painless. I would recommend Downs Ford and will be going back for my new F150 soon, believe me. I have never had this process be this positive before. More

Horrible Experience with the Service Department I made an appointment to have my 2006 Ford Explorer serviced with a tune-up, struts, and front & rear brakes. After this was complete, I kept getting I made an appointment to have my 2006 Ford Explorer serviced with a tune-up, struts, and front & rear brakes. After this was complete, I kept getting early morning phone calls(I work late at night) that there were problems like an oil pan seal leak and a loose timing chain. I was quoted a price to replace the front timing chain, tensioners, and oil pan gaskets, and then I got a call that while disassembled, they found more damage and I needed a new engine. I told them to just finish the timing chain and tensioners and the gaskets. When I picked up the SUV, the a/c was not working, nor the window washers (which they had fixed) were not working, and then when I got home and looked at the bill, I saw that they charged me the same for NOT replacing the timing chain as they had quoted for replacing the item. So now I was left with a $4000.00 bill and an undriveable auto. More