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Celebrity Ford of Tom's River
Toms River, NJ
787 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 787 reviews
September 21, 2023
This is used to be a great store, owned by a very nice family, they always take care of their clients, and was very honest about everything, now after changing ownership, I would not recommend anybod nice family, they always take care of their clients, and was very honest about everything, now after changing ownership, I would not recommend anybody to even call here. There is plenty of dealerships in the area, that owned by much better families than this one. they promise you anything you wanted to hear over the phone, and then when you get there, everything is changing, drove hundred miles wasted a whole morning. Please note I’m in the car business and I know what’s worse what, I called with a very specific question for very specific vehicle, and was given answer just to bring me in the store, walk me through the whole process and then hit me 10 grand over. They could tell me this over the phone, but NO, why not take a shot at the previous customer, that was very happy with his previous purchases from Downs Ford. Disgusting Check my previous review two years ago. More
by vovchiki
Employees Worked With
Antonio Piano
August 28, 2023
People who wrote the order were were competent and friendly. The work appears satisfactory. When I originally dropped the car at Celebrity for service I was told you could not find the part. However friendly. The work appears satisfactory. When I originally dropped the car at Celebrity for service I was told you could not find the part. However, I had no problem finding it. Therefore, I furnished the part for this repair. Upon completion there was 5 percent "customer pay shop charge for repair order" of $17.99. If this is a credit card charge use charge, you need to find a cheaper processor. This is my perception of this service: I had to do your job and find the part and then your have the audacity to charge an excessive credit card load. Do you thing I might be motivated to find another dealership when I need service or a new vehicle? More
by Bill
August 09, 2023
Very unsatisfied with their sales department. Not only did they keep racking on money after an agreed price but they never showed me the cost to begin with. After everything was said and done t Not only did they keep racking on money after an agreed price but they never showed me the cost to begin with. After everything was said and done they forgot to use my deposit. After three weeks of waiting for the refund check I was told that they messed up the price of the vehicle and are now taking money out of my deposit. Terrible business in my opinion and I would t recommend this dealer to anyone! More
by Alohabeaches82
Employees Worked With
Antonio Piano, Stacy Myers
August 03, 2023
My name is Pasquale santanelli I just bought two suv from celebrity ford of Toms River my sales manager joe bogigian is the best my sales person was great very friendly thank you celebrity ford of Toms River my sales manager joe bogigian is the best my sales person was great very friendly thank you More
by Santanellipasquale970@gmail.com
Employees Worked With
Joe bogigian, Jonathan Tejada
July 29, 2023
Everyone was pleasant, helpful. I was happy with speed of service to my vehicle. I appreciate that I was asked if I had any questions. I was happy with speed of service to my vehicle. I appreciate that I was asked if I had any questions. More
by megraciemt
Employees Worked With
Emily Fox, Joseph Peters
July 28, 2023
I had a great experience at Celebrity Ford! Ziggy and Donato were super helpful and knowledgeable and my time spent went super smooth when purchasing my Ford Explorer! Thank you! Ziggy and Donato were super helpful and knowledgeable and my time spent went super smooth when purchasing my Ford Explorer! Thank you! More
by Victoriabin
Employees Worked With
Antonio Piano, Ziggy Matuszewski, Gene Wendelken, Donato Jensen
July 22, 2023
People are pleasant and transparent about what is going on with service calls. Questions were thoroughly addressed and answered. The service department was prompt with communications and follow up. on with service calls. Questions were thoroughly addressed and answered. The service department was prompt with communications and follow up. More
by cklockner54
Employees Worked With
Joseph Peters
