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Celebrity Ford of Tom's River
Toms River, NJ
751 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 751 reviews
May 14, 2018
Purchase made easy Jonathan welcomed us and was very helpful with questions & finding the exact car we wanted. Family obligations prevented Jonathan from completing the Jonathan welcomed us and was very helpful with questions & finding the exact car we wanted. Family obligations prevented Jonathan from completing the transaction. Ryan DelVecchio picked up the sale/ delivery process of our new car. Ryan was very good making a normally stressful event go very smoothly. Ryan spent a lot of time at delivery showing the features & answering our questions. Thanks to both Ryan & Jonathan! More
by rockpyle
Employees Worked With
Jonathan Tejada, Lee Dell'olio, Ryan DelVecchio
May 10, 2018
Waste of time So sad to be giving downs Ford 1 star but after the lies they fed me this week they lost a lifetime customer. I have been a loyal customer with them f So sad to be giving downs Ford 1 star but after the lies they fed me this week they lost a lifetime customer. I have been a loyal customer with them for 5 years financing/leasing 2 cars from them. However calling and asking a simple question to please keep me in mind when my lease is nearing to an end ended in wasted time and disappointment. One person in particular should not be allowed to answer phones and give information out as she convinced me that I could get out of my lease and upgrade in my budget. After I explained to her that I would be driving an hour both ways to look at a car she was persistent to tell me to come down. When I came in they looked at me like I was a joke and told me she would have never said that and they need to get to the bottom of this. Needless to say I didn’t want to upgrade my car I wanted to know how much longer I had and for someone to keep me in mind. Now they lost a life time customer and wasted mine and my family’s time and don’t really seem to care as they couldn’t even reach out the next day to follow up or apologize. I would never have driven an hour out of my way in traffic if this women didn’t tell me everything was in my budget. I’m so sad that this is what downs ford has turned into especially since it was a place where I felt at home. I will never be returning here and will be taking my business elsewhere. Downs ford she be ashamed for wasting my time, money and miles! More
by Danieeh93
Employees Worked With
Rose
May 09, 2018
First Car Jonathan Tejada was great. He made my experience buying my first car wonderful and I am pleased with my purchase of 2017 ford fusion Se. Lindsay was a Jonathan Tejada was great. He made my experience buying my first car wonderful and I am pleased with my purchase of 2017 ford fusion Se. Lindsay was also wonderful with the helping of financing. More
by jenna1023
Employees Worked With
Jonathan Tejada, Lindsey Mulrain
May 08, 2018
Helpful & Respectful Jonathan was extremely easy to work with as I told him what I needed in a car and my overall goals for the purchase. He and the finance department (na Jonathan was extremely easy to work with as I told him what I needed in a car and my overall goals for the purchase. He and the finance department (namely Ken) worked hard and quickly to ensure I got what I needed at reasonable price. great car, great experience, 10/10 would recommend. More
by spiceymage
Employees Worked With
Ken, Danielle, Jonathan Tejada, Lindsey Mulrain, Ken Blair
May 08, 2018
Professional integrity and attention to his customer My experience with Downs Ford has been exceptional in large part because of Ryan DelVecchios comittment to his customer . He made me feel valued and My experience with Downs Ford has been exceptional in large part because of Ryan DelVecchios comittment to his customer . He made me feel valued and well taken care of from the begging until the very end . I will surely be a returning customer as well as an advocate for this dealership thanks to Ryans attention to service . More
by Pham0
Employees Worked With
Ryan DelVecchio
May 08, 2018
Jon made a stressful week 1000x better John Finley “Fin” made my entire car buying experience hassle free. After being hit and car totaled Fin was able to get me my car. John Finley “Fin” made my entire car buying experience hassle free. After being hit and car totaled Fin was able to get me my car. More
by Decallgraphics
Employees Worked With
John Finley
April 26, 2018
Best of the Best Ford Dealerships and Salesman First time customers of Downs Ford Toms River NJ Our experience with Anthony Garrick our Salesman and all the staff was excellent. From our first me First time customers of Downs Ford Toms River NJ Our experience with Anthony Garrick our Salesman and all the staff was excellent. From our first meeting we received the best customer service in helping us find the best car and deal from Anthony. We highly recommend Anthony Garrick and Downs Ford if you are looking for a vehicle! More
by joannmcaleer
Employees Worked With
Anthony Garrick
April 17, 2018
Great Service and Great Staff Tbis dealership is great!...John Tejeda and the rest of the staff are friendly and professional. They were able to find the F-150 that I wanted right Tbis dealership is great!...John Tejeda and the rest of the staff are friendly and professional. They were able to find the F-150 that I wanted right down to the color. On the day of pickup the truck was sparkling clean and tank was full of gas. It was a pleasure doing business with them and John. If your looking for a Ford truck this is the place to go. More
by Chris Justiniano
Employees Worked With
Jonathan Tejada
April 13, 2018
Great To Deal With I wanted to look @ a C.P.O. Escape, however it was sold, the friendly sales person Anthony, asked what was important to me as far as features. He the I wanted to look @ a C.P.O. Escape, however it was sold, the friendly sales person Anthony, asked what was important to me as far as features. He then searched his inventory and found a 2017 Fusion, that had everything that I was looking for, at a lower price point. The whole process was low pressure, and focused on what I wanted and not what they wanted to sell. Everyone was friendly, and helpful. Will recommend Downs Ford and Anthony to all of my friends and co-workers. Thanks for a GREAT BUYING EXPERIENCE. More
by Shorty K
Employees Worked With
Rose and Sales Manager and Finance man, Anthony Garrick
April 12, 2018
Buying car I am so grateful to Jeff Fraley for working so hard and his magic to make sure I was able to get a car - and a great deal! He was understanding, kind I am so grateful to Jeff Fraley for working so hard and his magic to make sure I was able to get a car - and a great deal! He was understanding, kind and compassionate to my needs and worked within my budget! I am thrilled with my new car and have peace of mind to be able to enjoy it because of Jeff. Thank You and Blessings Debra Ann Del Sardo More
by TitiD
Employees Worked With
Jeff Fraley
