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Celebrity Ford of Tom's River

Toms River, NJ

Overview
Reviews
Vehicles
4.4
755 Reviews
Call Dealership (848) 331-2455
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360 NJ-37

Toms River, NJ

08753

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Showing 755 reviews

August 24, 2022

Jonathan, Ziggy and Joe are the dream team! !! Best car buying experience ever!! Will highly recommend. More

by Glen S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Tejada, Ziggy Matuszewski, Joseph Bogigian
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Aug 25, 2022 -

Celebrity Ford of Tom's River responded

Hi Glen S, We appreciate your 5-star review. We are delighted to hear Johnathan, Ziggy and Joe were excellent during your visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Robert Avison, General Manager ravison@downsford.com 732-349-2240 x 933

August 22, 2022

Best experience ever buying a car. Our sales person, Amanda, was great. The entire staff was friendly and welcoming. More

by Jeannine R
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Avison, Donato Jensen, Amanda Hoffman
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Aug 22, 2022 -

Celebrity Ford of Tom's River responded

Hi Jeannine R, We appreciate your 5-star review. We are delighted to hear Amanda and the rest of the team were excellent during your buying experience. We are looking forward to seeing you soon. Have a great day. Sincerely, Robert Avison, General Manager ravison@downsford.com 732-349-2240 x 933

August 21, 2022

We found a truck on line and decided to drive an hour and a half to take a look. My husband first Contacted Denise to make sure it was there and she was so Courteous and even made sure it was there with key More

by mlm715
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Piano, Donato Jensen, Denise DiMarco
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Aug 22, 2022 -

Celebrity Ford of Tom's River responded

Hi mlm715, Thank you for your 5-star review. We are glad to hear Antonio, Denise, and Donato made your car buying experience excellent and found the vehicle right for you. Thank you for choosing Downs Ford. We hope to see you on your next visit. Have a great day. Sincerely, Robert Avison, General Manager ravison@downsford.com 732-349-2240 x 933

August 21, 2022

We purchased a car on Thursday. I can’t believe that you could sit at a salesman’s desk (Antonio) and the manager could walk past us (more than one time) and not acknowledge us. Th More

by p2513
Recommend Dealer
Yes
Employees Worked With
Antonio Piano, Joseph Markese
Report | Print
Aug 22, 2022 -

Celebrity Ford of Tom's River responded

Hi p2513, Thank you for your 4-star review. We appreciate your feedback. We are glad to hear Antonio, Joe B, and Joe M was excellent during your visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Robert Avison, General Manager ravison@downsford.com 732-349-2240 x 933

August 20, 2022

A Professional and personable sales representative. Maria is a True credit to the Downs Ford family. More

by vincelombardi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Springer, Donato Jensen
Report | Print
Aug 22, 2022 -

Celebrity Ford of Tom's River responded

Hi vincelombardi, We appreciate you taking the time to write us. We are glad to hear Maria was excellent during your buying experience. We are looking forward to seeing you soon. Have a great day. Sincerely, Robert Avison, General Manager ravison@downsford.com 732-349-2240 x 933

August 20, 2022

You can expect to pay unusual and exorbitant fee’s which I have never seen before the pandemic. They do have quite a bit of inventory but that’s probably because of the fees they charge and people are looki More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
It doesn’t matter, Denise DiMarco
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Aug 20, 2022 -

Celebrity Ford of Tom's River responded

Mike, Providing world class customer service is our number one priority at Downs Ford, and when our Team falls short in that this is something I take very serious. With the exception of Limited Edition vehicles, we are happy to work with and entertain an offer from any of our customers. We cannot negotiate or waive taxes or motor vehicle fees however, they are state mandated and we require a motor vehicle license if you are to purchase the vehicle wholesale to process your own MV work. We also cannot negotiate documentary fees, as they are fixed. However if there is a vehicle you were interested in and want to discuss the selling price, please call me directly at (732) 349-2240 ext. 933, and I will do my best to earn your business. Sincerely, Robert Avison General Manager

August 19, 2022

We were looking for a Ford Explorer with a great price and all the features of a new car, we ended up buying out a car by the help of Antonio. He approached us while looking at cars and he is such an amaz More

by Wkbieszczad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Piano, Joseph Markese
Report | Print
Aug 22, 2022 -

Celebrity Ford of Tom's River responded

Hi Wkbisezczad, Thank you for your 5-star review. We are glad to hear Antonio was excellent during your car buying experience. Thank you for choosing Downs Ford. We hope to see you soon. Have a great day. Sincerely, Robert Avison, General Manager ravison@downsford.com 732-349-2240 x 933

August 18, 2022

Maria my sales person was professional and on point and help me purchase my 2022 Ford bronco I want to thank her and DOWNS Ford for allowing me to buy a great truck thank you More

by michaelhowell319
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Springer
Report | Print
Aug 18, 2022 -

Celebrity Ford of Tom's River responded

Hi michaelhowell319, Thank you for your 5-star review. Congratulations on your 2022 Bronco. We are glad to hear Maria made your car buying experience excellent. We hope to see you soon. Have a great day. Sincerely, Robert Avison, General Manager ravison@downsford.com 732-349-2240 x 933

July 29, 2022

I found Maria to be very professional and she has excellent customer service skills. I was able to relate to her easily and she kept me informed at every step in the process of buying my new vehicle More

by pbleahey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Springer, Joseph Markese
Report | Print
Aug 01, 2022 -

Celebrity Ford of Tom's River responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 23, 2022

Ordered a 2022 f350 with manager Big John involved in September 2021 at sticker price for the company. It finally came in July 2022 and wanted to buy myself but Joe B the manager wanted to tack on $75 More

by hilmar
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe B manager ?
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Jul 28, 2022 -

Celebrity Ford of Tom's River responded

Mr. Paschold, the business you worked for ordered this vehicle, the point of contact at the company we spoke with when canceling the order was not you. Ford, not Downs Ford has a very strict ordering policy. The Consumer Order Verification Process monitors both who ordered the vehicle and who took delivery of the vehicle to ensure order integrity. When orders get cancelled, it is an extremely difficult task to get an exception, and furthermore it jeopardizes our ability to obtain future allocation. This is again, why we are so strict in the process we take when ordering a vehicle. Additionally, the COVP program provides customers with price protection, and since you were not the customer who ordered the car, you were not eligible for price protection, hence the vehicle being more expensive. Yes, when first offered there was a $2,995 protection package on the vehicle which provides valuable paint, interior, key, and anti-theft protection. We took this charge off and offered you the vehicle for MSRP, but since there was no price protection the vehicle was still more. I can assure you my staff has been more the accommodating in this matter, including Joe. Joe did not create COVP, he enforces it. I also called you, and left you my personal cell phone number, you opted not to return my call. Instead, you decided to take this to social media in attempt to harm our reputation, which is really quite disappointing considering your close relationship with Tom, one of our legacy principals. I am sure he would be disappointed as well. The price increase and lack of price protection on your order was beyond our control as again you were not the original consumer. We wish you well in your future vehicle purchase and servicing at the Ford Dealer you choose. Sincerely, Robert Avison.

Jul 29, 2022 -

Celebrity Ford of Tom's River responded

*****UPDATE***** I find it so highly ironic, that you will publicly defame me and my dealership for offering to sell you a car at MSRP minus the price protection you were not entitled to, but you listed MY vehicle for sale on the "Jersey Shore Buy Sell Trade" page found on Facebook on July 6th for $75,000! So you were going to sell the truck you bought from me for $20,000 over MSRP?!?!? However you want to take to social media and defame the dealer because we presumptively had a mark up? How does that work? You listed a car for sale that did not belong to you, you personally never had a buyers order for it... What if you had an interested party, what would you have done. I am alerting META, Ford, seek advisement that a vehicle that was in our inventory, and belonged to us was listed for sale by a party who had no claim to the vehicle. I have the listing saved for our records. Wow, that's a Huge double standard. Thank you...

Jul 29, 2022 -

hilmar responded

Defam, no presenting details of why a deal gone bad. My sales person Maria said in an email after checking with someone I could buy the truck personally, for sticker price, so I then brought my trade in for evaluation. Later calling me I needed to call Joe before coming back, his first offer was $7 k over sticker then $2995. Please check to verify when the deposit has been refunded to the company, my memory believes it was refunded back in late November early December 2021, I'm Not at all disputing that the deposit was Not returned. In follow up conversation with her, she said the trade in value was firm, at which point I said the up fit costs, plus the extra $ 2995 , plus low trade in appraisal wouldn't work for me ( personally ) The issue I have with Downs is very simple. Maria first saying I could buy for sticker, after checking with someone, Joe B first $ 7 k bump and the follow up bump of 2995 is unacceptable to a first time customer or returning customer. Most likely the market has softened, demand dropping if these are selling at sticker at other dealers. You now mention my FB posting, and my greed, when most dealers for the last 2 years and still jack up prices 5, 10, 15 , 20.k on thousands and thousands of cars and trucks, guess I took notice and wanted some of it, on one deal for myself lol

Jul 29, 2022 -

Celebrity Ford of Tom's River responded

Bottom line is you were offered the car for MSRP, you refused to purchase. I called you, you did not return the call. You listed a car you do not own, that belonged to me on Facebook Marketplace, admittedly in your response and wanted to sell it for $20,000 over. You get upset if we sell a car for over sticker, but you want to flip the car for profit. Unfortunately we are not going to be able to satisfy you. I wish you nothing but the best and if you want to discuss the matter, you have my cell phone number.

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