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Celebrity Ford of Tom's River

Toms River, NJ

Overview
Reviews
4.2
787 Reviews
Call Dealership (848) 331-2455
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360 NJ-37

Toms River, NJ

08753

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Showing 787 reviews

December 27, 2025

Service was Fast, cordial and efficient, I test drove a vehicle I wanted and was out the door within 2 hours with 0 down and didn’t even have to provide proof of income. They also made sure I got the best More

by Livan1031
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darlene K.
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December 21, 2025

I think the service department in this particular dealership, which is celebrity Ford of toms River is tremendous. They really are professional and get you back on the road with no inconvenience the More

by joebeh
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio
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November 28, 2025

Took my SUV to have my radio repaired. I got great service and would highly recommend them. Will definitely use them again. More

by snooky262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun
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November 12, 2025

Appointment easily made, repair was done in a timely way. Transportation was available to pick up my car. More

by bbleier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Peros service writer(gentlemen that processed paperwork).Greg transportation driver.
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November 07, 2025

Didn't expect to find and drive off the lot with my beautiful new vehicle but the staff made my experience ten times better than ever imagined. More

by byronjh007
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darlene, Jim, Dave, Tim
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October 23, 2025

It is my opinion the service department is excellent. My Ford has never been anywhere else. The employees are very helpful and friendly. I waited for my car and was keep informed. I always deal with G More

by casey1010
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni Procopio
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October 17, 2025

From my 1st email inquiring about a vehicle on the lot, I was treated with respect and fairness. From Vinny to salesman Mark D. to my financing , my experience wasnt stressful, I never felt pressured. As More

by Janet Ford
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark DeFelice
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October 15, 2025

Brought my car in for service yesterday have left service rep 3 msgs to let me know what is going on with my car, he does not return calls, will never go to this dealership again More

by ponygta2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean
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October 11, 2025

Poor salesperson (Darlene. ). Made things overly complicated could not accommodate install of accessories thats we got installed at another ford dealership. Went to pickup up o More

by Runinbrave
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Darlene
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Oct 17, 2025 -

Celebrity Ford of Tom's River responded

Sondra, We regret any concerns that you may have had, however despite numerous emails back and forth with Darlene, we are unaware of concerns relating to the installation of accessories. Regarding the windshield, we could have that addressed at our location, as we offered, but understanding that you live far away, offered the amount it would have cost to address the issue, which you had agreed to. The battery was replaced, and is new. We don't overcharge for DMV fees. Since you live in Pennsylvania, and we are located in New Jersey, we must use a vendor to assist with motor vehicle paperwork completion. That fee is what we are charged. We do not profit from the completion of Motor Vehicle Processing. All things we would be happy to speak about and assist with had there been any dialogue so we could work together toward a solution, which we remain available and open to.

Oct 17, 2025 -

Runinbrave responded

We are not driving 3 hrs one way for service then sit for 6-8 hrs then drive 3 hrs home. on something that should have been found during inspection. The windshield from Ford was more than the check that was given. We did. Or know the price was for a cheap china made we changed it twice since picking up the truck and ended up getting a USA made one so cost was much higher. The Dead battery we came to find out was due to a short in the wiring on the trailer lights we found most of the wiring was burnt and fuses blown that’s what caused the dead battery should also have been found during inspection. We asked about having mud flaps installed told no. Asked about auxiliary switches told no. Funny our local Ford dealer said no problem. As for the registration NJ offers a temp non resident tag that we needed to go from NJ to PA. Once in PA we could transfer the plate for half the price you charged. Also you and your vender messed up since going up Truck size requires a different weight class. That paperwork was not done. So now it is the paperwork nightmare of fixing. I think your sales person needs an education on how to work with customers.

September 30, 2025

You can trust the service reps. Always a good thorough job. Never had a problem with the dealership. More

by cpanormandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Pati
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