Coughlin Kia of Dublin

RUN AWAY! !! My lease was ending, so I worked with Colin to purchase my vehicle. I asked him if I could use any of the money that I had paid towards my lease to !! My lease was ending, so I worked with Colin to purchase my vehicle. I asked him if I could use any of the money that I had paid towards my lease towards the purchase of my car and he said no. He assured me he could help me and my lease and purchase my car and he knew how to do this type of transaction. I purchased my car at the end of May and the whole team, including the finance man, said that my June payment would not process for the lease. Two days later, that payment came out. When I called Kia leasing, they said I should’ve been able to purchase my car for the residual value. This company charged me over $4000 more than what I should have been able to purchase it for. Jared, the manager reached out to ask how things were going and I told him that I was upset that he overcharged me and that as a woman I have lost faith in his company. I have sent him five emails and called and he has not replied to me. If you are ending your lease, go through the online portal, do not use Coughlin Kia. They also wanted to charge me $95 for a new air filter that was $10 on Amazon and took two minutes to change. This company is not female-friendly. More

bought a new 2024 kia soul in Feb 2024 due to my care had issues after servicing. After I purchased tried to reach out to my sales rep to ask about a cargo storage. I sent several emails and called him but issues after servicing. After I purchased tried to reach out to my sales rep to ask about a cargo storage. I sent several emails and called him but never heard back but before i completed the survey he was contacting me every other day so i would give him good ratings. Maybe he was on vacation or something not sure stopped pursuing there and looked online. i was very disappointed. More

Great buying experience! We highly recommend this dealership! They were honest and upfront. They made our shopping experience as easy and smooth as possible! Thank you, Cam We highly recommend this dealership! They were honest and upfront. They made our shopping experience as easy and smooth as possible! Thank you, Camm Ladd and the rest of your staff! More

We put down $1000 deposit to reserve a new Sorento in early July that was supposedly being delivered 2 weeks after we were there. Salesman, Cam Ladd, never followed up with us so we had to call to get an early July that was supposedly being delivered 2 weeks after we were there. Salesman, Cam Ladd, never followed up with us so we had to call to get an update on status after 2 weeks and were then told that delivery was bumped out to September! Salesman said he located another car that would be delivered the next week. He would drive up to their Lewis Center location and drive it back to Dublin for us. Salesman never updated us. we called and left several messages for him and no return call. We went to Germain and happily bought our new car from them. NEVER dealing with Coughlin!! More

In may 22 I bought my telluride it was the best experience of car sales I ever had in my life , I have bought many cars in my 65 years of life . Today I went in for service and recalls and the serv experience of car sales I ever had in my life , I have bought many cars in my 65 years of life . Today I went in for service and recalls and the service was fantasti. I would recommend this dealership to everyone great people they go above and beyond. I even over heard a man working with a lady on the phone solving her car problems he was so polite and patient. More

Took my Kia Stinger GT2 AWD in for its first 5,000 mile oil change and tire rotation on 3/30/2022.. on 4/10/2022 when cleaning my brake calipers I noticed damage on the top of my left front Brembo brake ca oil change and tire rotation on 3/30/2022.. on 4/10/2022 when cleaning my brake calipers I noticed damage on the top of my left front Brembo brake caliper, I contacted service manager Jeffery Thibodeau about the issue and all he could do is make excuses and refused to replace my caliper that cost over $1,000. I will be contacting the BBB and filing a lawsuit against Celebration Kia of Dublin for all replacement cost and labor cost. More

My plates are still not transferred 37 days later. I have contacted them on two different occasions. No one has followed up to make sure this has been done, and I already paid for this transfer. If I go to contacted them on two different occasions. No one has followed up to make sure this has been done, and I already paid for this transfer. If I go to do this on my own now I pay not only the original amount, but a penalty for not completing this in 30 days. Completely unacceptable. More