Cedar Rapids Toyota - Service Center

Awesome Service Department My appointment was at 930, I arrived at 9am, The dealership got my car in right away. I had an issue with a very loud noise in the front of my Camry My appointment was at 930, I arrived at 9am, The dealership got my car in right away. I had an issue with a very loud noise in the front of my Camry when it was windy. Thanks to Doug Olson and the service department they were able to find the cause and fix the issue. I was on the road in less time than they expected. Great job! More

Service after accident My 17 yr old daughter was blown into a ditch on a gravel road. Her car (Corolla) had to be towed out but she was able to drive it home. We brought it My 17 yr old daughter was blown into a ditch on a gravel road. Her car (Corolla) had to be towed out but she was able to drive it home. We brought it to the dealership to find out if there was any damage to the engine...etc. We picked up the car and were pleasantly surprised that there was not damage and that they did not charge us for looking at it! Love Toyota. More

Replace filters without checking with me first Was very disappointed with the cost of service when I had called to ask how much this 30,000 service would cost, I was told $66. Well, it ended up bei Was very disappointed with the cost of service when I had called to ask how much this 30,000 service would cost, I was told $66. Well, it ended up being $105.13. I would have expected the service department to let me know they intended to replace filters prior to replacing them instead of after the replacement was completed. As over disappointing was a postcard we received in the mail after the service saying we could save $15 on a $100 service and parts! Hmmm, very convenient! Sincerely and not a happy camper! Feel like I was duped! First new car my husband and I have bought. I feel we were taken advantage of with the purchase price because of our inexperience and now this. More

Service Dept. I have never had a bad experience at CR Toyota......from purchasing to mechanical they are a high quality operation. I have no reason to go anywhere e I have never had a bad experience at CR Toyota......from purchasing to mechanical they are a high quality operation. I have no reason to go anywhere else. More

Not sure the service was completed as I was told Have been buying from this dealership for over 10 years and purchased many vehicles 7? 8? I have lost track. John Nus and his staff have been so great Have been buying from this dealership for over 10 years and purchased many vehicles 7? 8? I have lost track. John Nus and his staff have been so great to me and to my family (3 of my kids have Toyotas from here) the sales staff, Paul Speral and Curt and Wendy from finance are the greatest! But... the service dept lacks quite a bit for me. I made an appointment for minor repair, arrived at the appointed time, waited over 1 hour to be then told what my cost would be, I agreed as I had already been told the cost, and was then told it would be about 5 minutes! So... why did I have to wait over 1 HOUR for a 5 minute job?! My paperwork shows Joe Kem but I don't know that he is the actual person that took so long, so this may not be fair to him, but I am sure you can sort this out. Hard to rate quality of work until I find out if the pieces blow off... and how do I know they are actually glued in? short of pulling on them to see if they adhere? I think it would have taken longer than 5 minutes to put a bead of glue along each side, so my guess is they just popped them back on and there is no glue! Iowa City washes your car when you have a service but I prefer CR but I now live in North Liberty... I may consider changing More

oil change/unexpected recall all done at once!! I drove in to get an express oil change and was told in the waiting room I would need to schedule an hour in the future for a recall for a spiral cabl I drove in to get an express oil change and was told in the waiting room I would need to schedule an hour in the future for a recall for a spiral cable. Much to my surprise when they said my rav was ready to go, they replaced the spiral cable so I didn't have to make a future appointment. That was an awesome surprise and that is why you guys are the best!! More

Always courteous and thoughtful. Have always had a good experience. Joe is always helpful with setting up appointment times and flexible with pick up time. Thank you very much. Have always had a good experience. Joe is always helpful with setting up appointment times and flexible with pick up time. Thank you very much. More

Fantastic smiles with my oil change! Expecting a 1 1/2 to 2 hour wait, I enjoyed the treats and big screen tv, as always. How unexpected that my car was done in less than an hour, even t Expecting a 1 1/2 to 2 hour wait, I enjoyed the treats and big screen tv, as always. How unexpected that my car was done in less than an hour, even though a busy day! Fantastic smiles and friendly customer service rep Chris G. always reassure me that going to CR Toyota is the best experience for my car and myself. Don't go anywhere else with your Toyota!! Thank you, Chris.......:) More

Easy to work with Greg got me in even though I had an appointment for the next day. It was done in plenty of time and I really appreciate him being flexible. Thank Greg got me in even though I had an appointment for the next day. It was done in plenty of time and I really appreciate him being flexible. Thanks Much! Sam Burdt More

Quick & Efficient The service team did a great job on my 10,000 mile service. The advisor was courteous, and answered my questions. The service took about 35 minutes The service team did a great job on my 10,000 mile service. The advisor was courteous, and answered my questions. The service took about 35 minutes and allowed me to be early for my next appointment. More