Cedar Rapids Toyota - Service Center

Good Experience The staff was very friendly and attentive to my concerns about an issue with my vehicle even though I was in for a routine 5,000 mile service as part The staff was very friendly and attentive to my concerns about an issue with my vehicle even though I was in for a routine 5,000 mile service as part of my lease. I was able to get a convenient appointment time that worked into my schedule in a prompt time frame. It was an overall good experience. More

Not impressed Have had numerous experiences at Toyota dealerships for service over the years, but will limit our comparisons to the nearest dealership in Iowa City. Have had numerous experiences at Toyota dealerships for service over the years, but will limit our comparisons to the nearest dealership in Iowa City. We were not greeted, no one came to the car to record mileage, and we had to seek out a service rep. While waiting, we witnessed that rep tell a woman she needed new wiper blades and when she told him that CR Toyota had just changed them a week ago, he backtracked and said maybe there was dirt on the windshield. NOT acceptable as far too many service reps try to take advantage of women and elderly customers by selling them unneeded services. We witnessed a similar thing at the other dealership and thought CR Toyota was more honest than that. In addition, there weren't any refreshments other than coffee and popcorn (at 8:45 AM) plus the waiting room was dirty and cramped compared to the other dealer. We went to check whether our car was finished as no one ever came. When it was returned to us, it was dirty whereas the other dealership does a quick wash. We didn't get any sense that they did anything other than rotate tires for our 5,000 mile service. When we asked about recording the visit, we were told we could get a receipt if we wanted it. Even CR Toyota's service center across the street (with the VW dealer) go over your fluid levels and tire wear with you before you leave. Forgot to mention that they offer soda pop too for those who don't drink coffee. More

We needed to replace the key fobs and change the code on our Prius since my coat with the keys in it had been stolen. Steve Lemke did a masterful job setting us up to do so. Steve and Joe handled the appo our Prius since my coat with the keys in it had been stolen. Steve Lemke did a masterful job setting us up to do so. Steve and Joe handled the appointment time and day and the work was done well and fast. The bonus was the they found out the good fob could be recoded and not replaced lowering the job $ 150 from the quoted amount. Great job guys. Larry More

Another great oil change experience! Fast, friendly, and quality work. Bought a Tacoma here, but bring all my vehicles here for oil changes. Thank you! quality work. Bought a Tacoma here, but bring all my vehicles here for oil changes. Thank you! More

Service team is friendly and easy to deal with. Service is prompt and quality level is high. I trust this service center to do the right work right. is prompt and quality level is high. I trust this service center to do the right work right. More

We have worked with Chris Griswold at the previous dealership he worked at. He was great to deal with there,so I was glad when I saw he was there at the quick lube! He is very polite and friendly.I li dealership he worked at. He was great to deal with there,so I was glad when I saw he was there at the quick lube! He is very polite and friendly.I like the pricing on the work we receive there. I like getting the email coupons and reminders for scheduled sevice on our 2012 Rav4. More

Steve epitomizes what a service provider should be: Informative, pleasant and forthright -- answering questions succinctly and with candor refreshing in this industry. If he thinks a service is recomme Informative, pleasant and forthright -- answering questions succinctly and with candor refreshing in this industry. If he thinks a service is recommended (based on his experience), he will say so, and likewise he won't try to sell you on a service or maintenance item which you do not currently need. I have dealt with pushy/ less-than-candid service providers, even at this dealership, but Steve is a departure from that. I would recommend anyone looking to service their vehicle at CR Toyota seek out Steve. You will be grateful for it. More

They did a great job offering assistance and explaining the problem with the car to my wife. She felt very comfortable with the experience and the staff did a good job of providing an alternate form of tra the problem with the car to my wife. She felt very comfortable with the experience and the staff did a good job of providing an alternate form of transportation while her car was being worked on. All the while helping her change car seats to get her on her way to pick up our kids. More

After the service I drove the car home and noted it is very quiet and smooth just like performance as new. My 2004 Prius was purchased new at this dealership. The repairs required are minimal. This was very quiet and smooth just like performance as new. My 2004 Prius was purchased new at this dealership. The repairs required are minimal. This was the first brake job at 266,600 miles. I also had the wheel bearings front replaced. I think the Prius line of cars causes a problem for Toyota. The cars last a long time which saves the customer money. On the other hand if the customer keeps the car for 500,000 miles then the sales department loses income. The service department doesn't make much money either if problems are rare. I have never driven a car this distance. I have not had service on the CV joints, engine or hybrid battery. The engine uses a quart in 3000 miles but performs apparently just like new. More

I enjoy the extended hours you all have avail. I really appreciate that you use the coupon rate with out me having to bring in the coupon (ex., forgot it at home) without me asking for it. I like the wait appreciate that you use the coupon rate with out me having to bring in the coupon (ex., forgot it at home) without me asking for it. I like the waiting lounge and the food/drink options. You all think of everything. This is why I keep coming back. More