Cedar Rapids Toyota - Service Center

Great and Fast Service! I had a fast oil change before school that morning thinking it was going to take longer than what it did. I was pleased with the service even though, I had a fast oil change before school that morning thinking it was going to take longer than what it did. I was pleased with the service even though, it was a bit expensive from past oil changes that I've had, but overall good service. More

great service dept I can count on your service dept! nate graham is an excellent technician. I recommend Toyota to all my friends and family! kim mackey is a bonus! She I can count on your service dept! nate graham is an excellent technician. I recommend Toyota to all my friends and family! kim mackey is a bonus! She is so fun to talk to and makes the time go bye so quickly-Excellent Customer Service! More

Missing tire cap I brought my 2012 Prius in for an oil change, tire rotation and balancing. I mentioned that I had a rotation at my last service appt and did not rece I brought my 2012 Prius in for an oil change, tire rotation and balancing. I mentioned that I had a rotation at my last service appt and did not receive a cap on one of my 4 tires. The service worker said they'd have a new one put on. When I picked up the car 8/29 I was charged $5.50 for a cap that didn't match the other caps on the car. In addition as I drove away I found my tire gauge light was on until I inflated 2 of the tires that weren't filled to the correct levels. My frustration is being charged $5.50 for a cap that can't cost more than 20 cents, in addition to telling the service worker that I had all 4 caps before my last appt and found they forgot to put 1 cap back on. So now I'm paying $5.50 for that mistake? To make matters worse the over priced experience also had me filling the tires to the correct pressure. It's issues like this which make me decide which dealership to work with as I approach two new leases in 2015. Right now CR Toyota is low on that list based on experiences like this. More

Tires Steve was able to get my car in and have all 4 tires rebalanced while I waited I didn't have an appointment the mechanic was very professional Cedar R Steve was able to get my car in and have all 4 tires rebalanced while I waited I didn't have an appointment the mechanic was very professional Cedar Rapids Toyota has always given me great service More

In a hurry...needed an oil change I informed Steve(Service Consultant) that I needed to leave to be at a meeting by a certain time. He assured me that they would have my oil/filter cha I informed Steve(Service Consultant) that I needed to leave to be at a meeting by a certain time. He assured me that they would have my oil/filter changed and tires rotated in time for me to make my meeting. They delivered my car serviced and ready to go to me with 15 minutes to spare. As usually it was handled in a professional way by everyone at CR Toyota. More

Off Day? This was me 2nd ever visit to the service center after buying my certified Camry about a month ago from CR Toyota. Since they haven't fixed this yet, This was me 2nd ever visit to the service center after buying my certified Camry about a month ago from CR Toyota. Since they haven't fixed this yet, I'll need to go back a 3rd time. I'm simply trying to get the maps updated in the Navigation system. I was told this should take about an hour. At the 1st appointment, they told me that I needed to come back since they had not ordered the USB stick with the map update. Here's what I experienced on my 2nd visit. 1. Check in was not friendly, but I was willing to overlook that from Joe. Everyone can have an off day. 2. Shortly after I checked in I remembered that I wanted them to look at the "Service light" that had been on for a few days. I went back to Joe and waited without him acknowledging me while he finished some work on the computer. Another Service Rep. asked if I needed help. I told him I was waiting for Joe since I had just checked in with him. After a minute or two Joe asked for my name and then told me that Steve is my Service Rep and I should speak to him. I was a bit surprised. No offer to help; he didn't remember me from a few minutes ago, etc., and he wanted me to go to someone else. Then he seemed to catch himself and asked what I needed. I explained about the service light and he told me it just had not been reset from the last time it was there. After that, he asked my name again and looked up the vehicle to confirm that it didn't have any needed maintenance and the light did need to be reset. 3. While waiting for my vehicle, I overheard a very heated argument with a customer. I never saw the customer, but he was not being reasonable. What I did overhear were loud comments from Joe like this: "I don't have to do anything for you." "You can go ...." and when the customer yelled at him to just service the vehicle and tried to enter the customer service lounge, Joe yelled, "Hey! Get back here. I'm not done with you!" Everyone in the lounge heard this. 4. After 90 minutes I went to Steve (apparently my service rep) and asked about my car. After he checked on the car he told me that they overlooked (forgot) letting me know it couldn't be done. The USB stick they received from Toyota was bad. He explained that they would re-order the USB stick and schedule with me once it arrived. Then, he told me to go to the cashier's office to get my paperwork and keys. 5. The cashier couldn't find my paperwork or keys. She left me at the counter to talk to the service rep and returned about 5 minutes later. She was also told that my paperwork and keys should be with her, but she couldn't find them. I decided to return to the service area to look myself. I found that my car was parked in the service center, but the keys weren't readily visible. 6. After looking for the keys, I found them in the cup holder along with the technician's empty coffee cup. Apparently he'd been drinking his coffee while trying to update the nav system. 7. I took the coffee cup to the service rep's desk (he still wasn't around), and returned to my car to leave. After I was in my car and about to leave Steve appeared and told me that my keys were in my cup holder and that's where I should expect to find them. I reminded him that he told me to go to the cashier's window. Instead of an apology, I received an argument. Wow! Such a simple appointment, and so many negative experiences. Later I thought I would call them to speak to the Service Center Manager. Instead I was dumped into the voice mailbox of the HR/Service Center manager. Frustrating. I hope the third appointment is my last. More

Trustworthy. Long ago, this dealership earned our trust and loyalty. They have never let us down. I prefer to have our routine oil change service done there beca Long ago, this dealership earned our trust and loyalty. They have never let us down. I prefer to have our routine oil change service done there because the staff is so friendly and competent. More

Going out of there way John went out of his way to make sure I got a new battery in my car while I waited I have always had great service John went out of his way to make sure I got a new battery in my car while I waited I have always had great service More