Cedar Rapids Toyota - Service Center

Refreshingly authentic and effective customer care My new Prius recently hit the 5,000 mile mark and required a maintenance visit to the dealership. When I called the CR Toyota dealership to inquire ab My new Prius recently hit the 5,000 mile mark and required a maintenance visit to the dealership. When I called the CR Toyota dealership to inquire about the possibility of having someone take a look at it before my trip for Chicago/Milwaukee several days later (of course I had not set an appointment in advance), I was pleasantly directed to take the car to the service bay at the Volkswagen building next door where drive-up customers were welcome. The person working the desk there (the service ticket indicates it was Chris Griswold) was instantly welcoming and proceeded to input my information into the system (I did not buy the car locally) and service my car quickly and professionally. You know when the weather is so perfect that you don't notice it at all (you're neither too hot nor too cold, etc.)? Well, I sort of had that feeling during my recent service trip to CR Toyota. Chris was so authentic, it was like dealing with a long-time friend, and for the first time in a long time I was able to enjoy a service experience because I did not have to think about it at all (Do they know I'm here? How much longer? Are they going to try to sell me something I don't need? Am I an important customer to them?, etc.). More

Always responsive My first contact with the dealership was more that a year ago when parts staffer Kevin Irish responded to an inquiry regarding an item/question on my My first contact with the dealership was more that a year ago when parts staffer Kevin Irish responded to an inquiry regarding an item/question on my 2001 RAV4. So impressed I made a point to put the store on my 'first look' list when searching for a new car, which I purchased last Mar. Never disappointed on my dealings with them, including this last service of repacement of a broken window. Kevin ordered the part so we'd have it on time for a following week service call. Altho Steve in service could not promise it would be done on Mo, was completed by the afternoon and the vehicle was ready to go. More

Excellent customer service! Every employee I've encountered at the Toyota service center has been great to work with. I brought my vehicle in without an appointment after the eng Every employee I've encountered at the Toyota service center has been great to work with. I brought my vehicle in without an appointment after the engine light had turned on. I wasn't even expecting it to be serviced that same day, but surprisingly it was diagnosed and fixed in under an hour. JD was extremely pleasant to work with. He was friendly, informative, and willing to help me out at a moment's notice. More

12 year old Highlander As usual, I took my 2003 Highlander in for service. As usual, they are friendly, courteous, fast and my Highlander is still running smooth and quiet. As usual, I took my 2003 Highlander in for service. As usual, they are friendly, courteous, fast and my Highlander is still running smooth and quiet. I see it as a great value in the care of my vehicles. More

This is a great outfit I've always had a good experience at Cedar Rapids Toyota. The repairs are done right and the service area has great popcorn and cookies. The shuttle g I've always had a good experience at Cedar Rapids Toyota. The repairs are done right and the service area has great popcorn and cookies. The shuttle guys are friendly and know exactly where your house is. What more could you ask for? More

Cam shaft replacement We rated customer service average because of the following: We originally went in to schedule an appointment to have an estimate to have a cam-shaft We rated customer service average because of the following: We originally went in to schedule an appointment to have an estimate to have a cam-shaft replaced. Joe said that we had some recall work that needed to be completed also. Great. However, upon review, Joe said that our extended warranty had been cancelled. We planned on investigating with Toyota to see if this was the case. My wife dropped off the car the day of the estimate. Previously, Joe had said that it wouldn't take long to get an estimate. My wife had to call later that day and the operator had to hunt Joe down in order to get a response. Hey, that kind of stuff happens. But, why no call back sooner? After we picked up the car from the estimate (and before we dropped off the car for repair), we did find a document in our glove box that said our warranty was still eligible. I forwarded the document to Joe via email and also called him to tell him it was on the way. I had to call a couple of days later to confirm that the repair would be covered under warranty. Once again, why no call back. Why did we have to generate the inquiry? Maybe nitpicky. But, we were expecting a call back sooner both times. More

Problem of a defective battery replaced under warranty. I have been a long term customer and always receive great treatment from everyone at the dealership. My Hybrid Highlander is a great automobile, but I have been a long term customer and always receive great treatment from everyone at the dealership. My Hybrid Highlander is a great automobile, but it is prompt, efficient service that makes the total difference! More

done ahead of time service was completed sooner than expected. And that's always good. wish they had a car wash like the other dealerships so you can get your car back c service was completed sooner than expected. And that's always good. wish they had a car wash like the other dealerships so you can get your car back clean. More

Service center The staff greeted me immediately as I arrived, the staff were very responsive and completed the inspection in a very timely manner. The service cente The staff greeted me immediately as I arrived, the staff were very responsive and completed the inspection in a very timely manner. The service center was clean and uncluttered. Staff conducted themselves in a professional and courteous manner. Thank-you, Susan Blome More

great service I have always taken my Toyotas here to get any maintenance done on them. Never have had a bad experience yet! Have had 7 different Toyotas. 3 of th I have always taken my Toyotas here to get any maintenance done on them. Never have had a bad experience yet! Have had 7 different Toyotas. 3 of the trucks had gone over 400,000 miles or close to it... Camry was at 330,000 before selling all 4 of them.... :) Great work!! More