Cavender Toyota - Service Center

Service Problem I have purchased two vehicles from Cavendar, a 2004 Tundra and a 2011 Avalon. Previously I purchased a 2000 Camry from another dealer in the San Anto I have purchased two vehicles from Cavendar, a 2004 Tundra and a 2011 Avalon. Previously I purchased a 2000 Camry from another dealer in the San Antonio area. In August of 2015 I took the Tundra in to complete the passenger air bag recall. When completed the air bag cover didn't match exactly the rest of the dash. Since the truck is over 10 years old I didn't worry abut it. Since that time the part which was either replaced, cleaned or somehow else changed has deteriorated and now is very sticky and black plastic is starting to show through. When it took it back, under their service warranty, they said they never removed that part and refused to fix the problem. Basically if their paperwork didn't show that it happened, it didn't in their opinion. Even though the part obviously doesn't match the rest of the dash and if they bothered to look they would see that the original airbag is still in place, they never got past looking at their 8 month old service record. They even stated they didn't have the vehicle for more than 3 hours and couldn't have done anything. We took the vehicle in before the dealership opened, put the keys through the slot and picked it up when my wife got off work. There are only two of us, she worked that day. It is absolutely impossible for us to have taken the truck to the dealership at the time they show it as being received. I would recommend you look for another dealer. If you must go back to them for service I highly recommend you take photos of your vehicle before you leave it with them because if something happens they will not take responsibility. I contacted Toyota and they said this was a dealer issue and refused to get involved other than having the dealer that I had already spoken to twice, all the way up to Director of Operations, contact me. If the manufacturer won't do anything more than that to investigate I will not buy another Toyota either. That isn't something I am happy about as my three Toyotas have been very good vehicles but as they say "fool me once shame on you". I will not be fooled twice. More

un buen servicio buen dia . bueno ayer fue a la toyota service 5730nw loop 410 . y me encanto el servicio y la amabilidad del senor francisco salazar . express writer buen dia . bueno ayer fue a la toyota service 5730nw loop 410 . y me encanto el servicio y la amabilidad del senor francisco salazar . express writer . bueno personas como el con su amabilidad y las ganas de servir al costumer y porsupuesto porque habla espanol . todo fue positivo . he ido otras veces y el trato ha sido malo .espero que personas como el sigan en su compania. gracias More

Dust on the brakes operation Be careful about the service department. They are a "dust on the brakes" operation. You know what I mean. If they find dust on the brakes they recomm Be careful about the service department. They are a "dust on the brakes" operation. You know what I mean. If they find dust on the brakes they recommend a brake job. In this case we brought in my 82 year old Mother's Corolla for a starter problem. Some guy named "Shawn" was our contact. To his credit, he recommended the car go back to the 3rd party mechanic to properly fix the starter problem. However, he called my Mother and recommended $800 of maintenance including "Carbon cleaning" the engine as well as a oil leak in the gasket that he claimed was draining into the spark plug (although there was never any evidence of smoke which oil in the spark plug and piston chamber would cause). We feel he took advantage of an older lady. We didn't want maintenance done, just an examination of the starter. More

I found Cavender when I did a Google Search for Scion in San Antonio but they did NOT come up until I entered "Cavender" with my search key words. Prior to doing that, Red McComb had come up, repeatedly, a San Antonio but they did NOT come up until I entered "Cavender" with my search key words. Prior to doing that, Red McComb had come up, repeatedly, and so did Universal Scion/Toyota. Cavender not only offers fair prices for service, THEY ARE HONEST regarding what services need to be done and what do not need to be done. In my opinion and from my experience, Red McComb and Universal Scion / Toyota are consistently not completely honest, not forthcoming and their prices are very high. More

I bought my last Camry at Cavender and that was a good experience. Spencer was friendly, Not a pushy salesman and very knowledgeable about the car altogether a pleasure to work with, very helpful. experience. Spencer was friendly, Not a pushy salesman and very knowledgeable about the car altogether a pleasure to work with, very helpful. More