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Cavender Toyota - Service Center

San Antonio, TX

2.1
38 Reviews

38 Reviews of Cavender Toyota - Service Center

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June 24, 2024

Purchased their prepaid maintenance package but somehow every time maintenance is due nothing is covered. I mean every single time we have taken it for service something needs to be replaced/fixed and it’ More

by vanessa78247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
May 11, 2024

Took vehicle in for maintenance. Irvin was very attentive. Got me in and out within the hour. He sent me a video with recommendations for other service. Kept us informed, the pricing More

by Lon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irvin
February 19, 2024

I just purchased a used certified vehicle. A month later, the vehicle started to have problems. took it to the dealer since it's certified used and informed me that it's not covered by warrant More

by MARCO_BARRETTO42
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
UNk
February 16, 2024

Talk about highway robbery. This place takes first place. I took my vehicle to Cavender on 12 February 2024 to have tire pressure monitoring sensors replaced. I was given a q More

by drscurka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
November 30, 2023

My vehicle was dropped off for a 10,000 mile service and to fix a squeak in the rear end. After three weeks of awful communication with an incompetent service representative, I picked up my truck. Upon leav More

by snappw098
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark
September 22, 2023

Service is seriously lacking. They do not keep you advised as to what is being done or any encountered delays in the process. I received an email as to a recall on my vehicle. More

by Robert.reyes3262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ernesto.
June 29, 2023

We were having problems getting our second FOB for our new RAV4 from Toyota Corp so we decided to go to the dealer to see if they could help. Mr. Abraham Mendoza met us and was very polite and profession More

by Greg Andrades
Recommend Dealer
Yes
Employees Worked With
Abraham Mendoza
Jun 29, 2023 -

Cavender Toyota responded

Thank you for the 5-star review! We appreciate your business.

March 22, 2023

Rosana Palmer in the Cashiers Dept is extremely off-putting and unhelpful. I brought my fleet vehicle here for maintenance and was ready to pick up and cash out. I provided my fleet card to her an More

by SR7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rosana Palmer
Mar 22, 2023 -

Cavender Toyota responded

Thank you for your review, and we're certainly sorry to hear you feel you have had a less than stellar experience with our dealership, and we want to get some details to both help with your experience, as well as help better coach our team to provide the type of service our wonderful customers should receive . With your screen name "SR7” shown here, we’re unable to know who you are to be able to reach out to offer any assistance. Please contact our Customer Experience Manager, David Dickinson, at (210) 581-7426 to be able to help with your concerns. We look forward to hearing from you soon.

January 26, 2023

This place deserves all these low ratings. From a 2 plus our tire change and alignment that does not close to the real time frame for those two services. Car wasn't even worked on for an hour More

by Armondoperez1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Everyone
January 17, 2023

The service center has become to a very respected service center to one of the slowest and most inefficient services. Waited 30 min for the car in front of me just to be checked in. There are a lot of servic More

by ric2107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No names
Jan 17, 2023 -

Cavender Toyota responded

Thank you for your review, ric2107, and we're certainly sorry to hear you feel you have had less than stellar experience with our dealership and we want to help. With your screen name "ric2107" shown here, as well as your screen name "Ricardo V” shown on your review on another review site, there are many, many clients in our system with that first name and last initial and we’re unable to know who you are to be able to reach out to offer any assistance. We ask you please contact our Customer Experience Director, Raul Villegas, at (210) 581-7429 to be able to help with your concerns. We look forward to hearing from you soon.

Jan 17, 2023 -

ric2107 responded

Hello Mr Villegas. This is Ricardo Valdes. Feel free to call me at +12103170284. Thank you.

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