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Cavender Toyota
San Antonio, TX
523 Reviews
For more than 75 years, the Cavender family has been serving San Antonio and South Texas with a commitment to creating lifelong customers by selling high-quality vehicles and delivering unmatched customer service. We're here to do more than sell you a car--we want to provide you with an experience. From the from the friendliness of our staff to the amenities of our waiting area, we're proud to challenge the status quo of car dealerships as we meet the automotive needs of our valued customers
We believe that it's not enough to simply do business with our community-- we must also give back to our neighbors that have given us so much. When you walk into our showroom, you can't help but notice the 90-feet-long mural depicting Cavender's community involvement which highlights the River Walk, the Alamo, Fiesta, the military, and Hispanic heritage so important to this area. Check out our community service page on our website to learn more about our belief: "Before a business can do well, it must do good."
Our commitment to our customers has resulted in several awards and accolades, including the Toyota Board of Governors designation, the Toyota Motor Sales President's Award, and the prestigious President's Cabinet Award which is limited to a maximum of just 12 Toyota dealerships in the country.
Here at Cavender, we love our customers and our customers love us back. Follow us on social media, or view our customer testimonials on this page to find out why people love doing business with us.
If you want to learn more about our dealership, the vehicles we sell, or any of the services we offer, we would like to invite you to contact us at a time that is convenient for you. You can also visit us at 5730 N.W. Loop 410. We're right inside the loop, between roads Ingram and Bandera. Our friendly and experienced team members are looking forward to meeting you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 523 reviews
March 07, 2013
We walked into Cavender Toyota to look at and test drive the Pruis models.. We had also been looking at the Nissan Rogue at another dealer, and were basically debating between the two cars. We walked out the Pruis models.. We had also been looking at the Nissan Rogue at another dealer, and were basically debating between the two cars. We walked out with a 2013 Prius. The experience we had at Cavender Toyota was outstanding! We worked with Spencer Herrera who was absolutely wonderful! He is pretty much the anti-car salesman. He was super knowledgeable, not pushy, very friendly, and gave us space when we needed to think about the decision - pretty much everything you want when making such a big decision. There were no "deals" or big discounts on the Prius models. I guess that is just because the Prius pretty much sells itself - they don't have to discount them! This was a big difference between Cavender and the other dealership we were working with on the Rogue (Ancira). The people at Ancira embody the typical car salesman - really nice at first, and then when it was time to make a decision, we told them we needed a day or two to think about it. This brought on the sales pitches, added discounts (which were actually pretty sweet) and sending over the manager, director, etc to try to talk us into it. It was so much pressure and made us feel really uncomfortable, and in the end, sent us to Canveder to look at other options. I mention this because this was the opposite of the experience we had at Cavender....I felt that they were really upfront with us, and were offering us the best deal they had. So refreshing! I learned later that the salesmen don't get paid a commission based on price of the car (rather on units), so I feel this has something to do with them not being as pushy as other dealers. Also, their showroom is extremly nice and very clean. They offered us bottles of water and had a fancy coffee machine - always a plus! I would say the only "con" of the whole thing was how long the process was. We were there a little over 4 hours, and exhasuted by the end of it - but I guess that's just how car buying goes - nothing against Cavender. To wrap this up, I will say that out of the 3 other cars I've bought, the experience I had at Cavendar Toyota with Spencer was the best. I highly recommend this dealership. Oh, and by the way, we LOVE our Prius! We are very happy with our purchase. More
by ehayes04
Employees Worked With
Spencer Herrera
March 04, 2013
This was my time purchasing a NEW car and I didn't even think it was possible BUT thanks to Spencer Herrera and Toyota's 2nd chance financing program I was!!! Spencer was by far the most AWESOME deale even think it was possible BUT thanks to Spencer Herrera and Toyota's 2nd chance financing program I was!!! Spencer was by far the most AWESOME dealer I have ever come across. Not once was I pressured into anything I was not comfortable with as a matter of fact It seemed more like I was shopping with a family member who was only interested in my needs and comfort I actually forgot I was with a dealer..lol. I will definitely be coming back to Toyota for not only mine but my children car needs as well. Thank you so much:) More
by jamcor79
Employees Worked With
Ronnie, Spencer Herrera
February 26, 2013
I was very impressed and had a very positive experence wth my recent purchase at Cavendar Toyota, as a Retired USAF Major, the courtesy,profesionalism, and knowledge that Julio Ortiz shown was one of t wth my recent purchase at Cavendar Toyota, as a Retired USAF Major, the courtesy,profesionalism, and knowledge that Julio Ortiz shown was one of the primary reason I made my new Purchase. He answered all my questions and worked to find the vehicle that meant my needs. I will return to Cavendar for any futue vehicle needs and recommend them to civilains and veterans alike. More
by tmcdan007
Employees Worked With
January 06, 2013
The thing that stood out the most about John Green was that he was very helpful in answering all my questions and that gave me a peace of mind. I asked a lot of questions there and he maybe didn't know th that he was very helpful in answering all my questions and that gave me a peace of mind. I asked a lot of questions there and he maybe didn't know the answer to two questions off the top of his head but went and found the answer right away and he gave me a good explanation or walk through to the answer of my two questions. I would recomend this dealership because of him. More
by albert449080
Employees Worked With
John Green
January 03, 2013
I was greeted at the front door by a friendly salesman, Jon Green. Jon asked pertinent questions to determine exactly what type of vehicle I was looking for. Then he checked the inventory and took me out Jon Green. Jon asked pertinent questions to determine exactly what type of vehicle I was looking for. Then he checked the inventory and took me out to view several possible pickups. When I mendtioned that I had seen a specific pickup on Monday afternoon when the dealership was closed, he drove around the lot until that vehicle was located. Jon retrieved the keys, I test drove the vehicle, and we were able to conclude the sale later in the day. Overall a very pleasant vehicle buying experience. The only slightly negative experience was that it took over two hours to complete the make ready process for my new pickup, after completing the financing arrangements. Apparently quite a few vehicles were sold at exactly the same time and possibly some short handeded staff being the day after Christmas. More
by SMIELKE570
Employees Worked With
Jon Green, Robert Barnes
November 21, 2012
Michael was very knowledgeable about a lot of the vehicles on the lot. He helped me make an informed decision based on his expertise and knowing what my needs were. At no point did I feel pressured o vehicles on the lot. He helped me make an informed decision based on his expertise and knowing what my needs were. At no point did I feel pressured or hurried. Michael was friendly, honest, patient and he listened to what I had to say. In the end, he helped me make the best choice for me and I don't regret it one bit. I love my RAV4!!! I am recommending Michael and Cavender to anyone who'll listen!!! More
by nykolus
Employees Worked With
Michael Harwood
November 14, 2012
Spencer Herrera was great to deal with. It was refreshing to be able to look at a car and not be completely bothered and pressured. He was always friendly and there to answer any questions but never pushy. I to be able to look at a car and not be completely bothered and pressured. He was always friendly and there to answer any questions but never pushy. I would come back to purchase another vehicle from Spencer. More
by austinanderson83
Employees Worked With
Spencer Herrera
October 03, 2012
Spencer Herrera displayed excellent customer service throughout the entire buying process. He was extremely attentive, honest, and kind. I began the buying process with other dealerships that didn't m throughout the entire buying process. He was extremely attentive, honest, and kind. I began the buying process with other dealerships that didn't make the grade. I was relieved at the ease of the process with Cavender Toyota due to the expertise of Spencer Herrera. We will return to purchase another vehicle in due time. More
by Gmarie17
Employees Worked With
Spencer Herrera
September 11, 2012
Julio was very friendly and helpful. He is very knowledgeable about your vehicles and was very prompt to my inquiries. I feel that my business was appreciated and that he was concerned that I unde knowledgeable about your vehicles and was very prompt to my inquiries. I feel that my business was appreciated and that he was concerned that I understood everything that was being explained and that I understood all the features that are in my new Highlander. I didn't feel rushed during the process, but at the same time he didn't drag out the purchasing process. I had not purchased a new vehicle in over 13 years so I had heard that this was a long drawn out process and that it would be very tiresome. I'm happy to say that my purchase as very pleasant. More
by kathy.sitterle
Employees Worked With
August 05, 2012
Excellent customer service. Very profressional and friendly. Spencer was a pleasure to work with. Added cruise to our vehicle within an hour. Made sure that we were comfortable throughout the exper friendly. Spencer was a pleasure to work with. Added cruise to our vehicle within an hour. Made sure that we were comfortable throughout the experience. A real buying pleasure. Thanks, David Power More
by power3
Employees Worked With
Spencer Herrera
