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Cavender Toyota
San Antonio, TX
523 Reviews
For more than 75 years, the Cavender family has been serving San Antonio and South Texas with a commitment to creating lifelong customers by selling high-quality vehicles and delivering unmatched customer service. We're here to do more than sell you a car--we want to provide you with an experience. From the from the friendliness of our staff to the amenities of our waiting area, we're proud to challenge the status quo of car dealerships as we meet the automotive needs of our valued customers
We believe that it's not enough to simply do business with our community-- we must also give back to our neighbors that have given us so much. When you walk into our showroom, you can't help but notice the 90-feet-long mural depicting Cavender's community involvement which highlights the River Walk, the Alamo, Fiesta, the military, and Hispanic heritage so important to this area. Check out our community service page on our website to learn more about our belief: "Before a business can do well, it must do good."
Our commitment to our customers has resulted in several awards and accolades, including the Toyota Board of Governors designation, the Toyota Motor Sales President's Award, and the prestigious President's Cabinet Award which is limited to a maximum of just 12 Toyota dealerships in the country.
Here at Cavender, we love our customers and our customers love us back. Follow us on social media, or view our customer testimonials on this page to find out why people love doing business with us.
If you want to learn more about our dealership, the vehicles we sell, or any of the services we offer, we would like to invite you to contact us at a time that is convenient for you. You can also visit us at 5730 N.W. Loop 410. We're right inside the loop, between roads Ingram and Bandera. Our friendly and experienced team members are looking forward to meeting you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 523 reviews
December 31, 2013
I was interested in purchasing a new Toyota Venza and was very pleased with the knowledge Mr. Ortiz shared in detail with me. In turn made me feel very comfortable with making my purchase. He also took his very pleased with the knowledge Mr. Ortiz shared in detail with me. In turn made me feel very comfortable with making my purchase. He also took his time to let me make the decision without making me feel rushed or pressured. At the end of the sale he went over all the features of the vehicle and also took the time to set up my phone contacts and the seat settings, as well as my radio. I left the dealership a vey satisfied customer, that will definitely return, along with my family and friends, and absolutely refer Julio Ortiz to all of them as well. More
by roxie10
Employees Worked With
December 23, 2013
It was great to work with the Cavender Toyota dealership and Spencer Herrera, our sales person, for the purchase of our new 2013 Toyota Avalon XLE Premium Sedan on Saturday, December 21, 2013! We originall and Spencer Herrera, our sales person, for the purchase of our new 2013 Toyota Avalon XLE Premium Sedan on Saturday, December 21, 2013! We originally started thinking about buying a Toyota around March 2013 when I found Spencer's name on the DealerRater website. I selected Spencer because of his many positive reviews. At that time, I told Spencer on a telephone call that I wanted to look at new Toyotas at the dealership but we would not be buying then. I asked Spencer for a convenient day and time when he would not be busy since we were not buying. Spencer provided me with a day and time, and I went out to the dealership. Spencer spent about an hour with me where I rode in both a new Camry and Avalon. Spencer completely answered all of my questions; was extremely patient, and did not put any pressure on me to buy at that time. During the intervening months, I would call Spencer about different Toyotas and different newspaper/television ads. During each of these calls, Spencer was very responsive to me and answered all of my questions. On Friday, December 13, 2013, my wife and I decided that we wanted to buy a new 2013 Avalon based upon the $1,000.00 rebate offered during Toyotathon. I spoke with Spencer and several other dealerships, all of whom were all very nice to me, in order to price compare the particular Avalon that we wanted. Spencer provided me with a very competitive sales price for the particular Avalon having the features and color that we wanted. All negotiations for the Avalon were done via telephone calls and e-mail messages without making a visit to the dealership. We went to the dealership on Saturday to purchase our car, and Spencer sold it to us at the exact price he promised in his e-mail message. The make ready work on our car was great, and the make ready staff spent a good deal of time with us explaining the Avalon's features. Again it was a pleasure for us to work with the Cavender Toyota dealership and Spencer. In addition we love our new Avalon. Based upon our experience, we gave Cavender Toyota and Spencer great ratings for every DealerRater survey category. More
by satisfied4599
Employees Worked With
Spencer Herrera
December 21, 2013
This is the fourth vehicle we have purchased at Cavendar from Spencer. We keep coming back because he is very accommodating and easy to work with. We were assisted also by Krystal who works along with Spenc from Spencer. We keep coming back because he is very accommodating and easy to work with. We were assisted also by Krystal who works along with Spencer and she was extremely helpful and friendly. The young man who helped familiarize us with the vehicle and set up our phone on the Bluetooth was very knowledgeable and helpful also. Thanks for a very pleasant experience! More
by papaarch
Employees Worked With
Spencer Herrera
December 15, 2013
Spencer is a professional. I appreciated his ability to satisfy my request to make the transaction a no-nonsense purchase. I was greeted in the parking lot before I even made it to the front door and the c satisfy my request to make the transaction a no-nonsense purchase. I was greeted in the parking lot before I even made it to the front door and the customer service was great throughout. The tundra is a great truck and they have converted a "Chevy" guy. More
by aggiesam02
Employees Worked With
Spencer Herrera
December 05, 2013
Its was a great experience buying my first car with Cavender Toyota. All personnel were very professional and friendly. All thumbs up. Planning to buy my second car in the future. Cavender Toyota. All personnel were very professional and friendly. All thumbs up. Planning to buy my second car in the future. More
by ferdinand_sillano
December 03, 2013
Great experience, very friendly and professional staff. Would definitely highly recommend to others looking for a vehicle. Thank you to Mr. Spencer Herrera and Julio Ortiz. Would definitely highly recommend to others looking for a vehicle. Thank you to Mr. Spencer Herrera and Julio Ortiz. More
by Fuerzzo
December 02, 2013
Great all round experience. Great sales person. Great selection on Tacoma models. Great after sale service on the make ready options. I would recommend the dealer and the sales staff. selection on Tacoma models. Great after sale service on the make ready options. I would recommend the dealer and the sales staff. More
by Tacoma2014
Employees Worked With
Spencer Herrera
November 20, 2013
I highly recommend Spencer Herrera for anyone planning to buy a new car. This was the most pleasant experience I have ever had purchasing a car, and I am very pleased with my new car. buy a new car. This was the most pleasant experience I have ever had purchasing a car, and I am very pleased with my new car. More
by ms.chestnut
Employees Worked With
Spencer Herrera
November 08, 2013
Update, Steve Cavender took the time and made a bad situation right. He bought back the lemon vehicle and paid us the original purchase price. We walked away with the check for the full amount of the situation right. He bought back the lemon vehicle and paid us the original purchase price. We walked away with the check for the full amount of the purchase price. We only lost the taxes title and registration of the defective vehicle. Mr. Cavender assigned the General Manager Marion to respond to our complaint. Marion was evasive, and very hard to reach. He never returned phone calls and was surly and disrespectful when he spoke to my daughter. We were worried there about the sincerity of the dealership when we had to deal with Marion, however, Steve Cavender came though and did the right thing. ******We purchased a 2008 Volvo in July,. We had it back in for service two weeks later, the air condition unit was bad. There was also a security system issue that they refused to repair. Last month we started getting a code for the power steering now the whole steering systems needs to be replaced. Don't buy from Cavender. They sold us a lemon and refuses to help us. Thank you to Cavender Toyota for doing the right thing. Steve Cavender and Julio Ortiz were wonderful. More
by PaulaShaver
Employees Worked With
October 31, 2013
I have bought 3 cars from them and will soon buy a fourth. Have had six different vehicles serviced by them. Friendly trustworthy patient helpful prompt and very very competent. Great at helping fourth. Have had six different vehicles serviced by them. Friendly trustworthy patient helpful prompt and very very competent. Great at helping me think through what I need, even if it means I spend less. They are clearly in the business to be long term trusted advisors/partners with their customers More
by KelleyFreeman
