Cavender Toyota

Dust on the brakes operation Be careful about the service department. They are a "dust on the brakes" operation. You know what I mean. If they find dust on the brakes they recomm Be careful about the service department. They are a "dust on the brakes" operation. You know what I mean. If they find dust on the brakes they recommend a brake job. In this case we brought in my 82 year old Mother's Corolla for a starter problem. Some guy named "Shawn" was our contact. To his credit, he recommended the car go back to the 3rd party mechanic to properly fix the starter problem. However, he called my Mother and recommended $800 of maintenance including "Carbon cleaning" the engine as well as a oil leak in the gasket that he claimed was draining into the spark plug (although there was never any evidence of smoke which oil in the spark plug and piston chamber would cause). We feel he took advantage of an older lady. We didn't want maintenance done, just an examination of the starter. More

Mike Gonzalez gave my wife a great deal w/o wasting her time. He and other members of the staff went out of their way to show her all of the vehicles features. Cavender was the 4th dealer we went to. Our j time. He and other members of the staff went out of their way to show her all of the vehicles features. Cavender was the 4th dealer we went to. Our journey started at Toyota of Boerne which turned out to be a train wreck experience. Do not be fooled by their opulent environment. Beneath all of that is your classic slime ball dealership. I can't say much more than that for the other 2 dealerships we visited - Universal Toyota and Red McCombs Toyota. Both wasted our time and could not begin to touch Cavenders drive out price. More

When my husband and I walked in it was very busy. Robert stopped to help us, asked us what we were looking for and went to go find some cars that matched out needs. He was very knowledgeable and didn't try stopped to help us, asked us what we were looking for and went to go find some cars that matched out needs. He was very knowledgeable and didn't try to rush us or sell us something we really didn't want. Car shopping is literally the worst experience for me. I hate pushy salesman who try to rush you into making a decision after you looked at a car for five minutes. Robert was very patient and answered our questions with confidence. When it came to finalizing he provided us with different options and was able to get us a really nice deal. We will definitely be coming back here. Everyone is so laid back, you can tell they like their job and they actually care about getting you in the car you love as well as one you can afford. More

I didn't know what kind of vehicle I wanted when we were searching for our new vehicle. We had been to several care dealerships before we stopped at Cavender. When we stopped by Cavender, we were pro were searching for our new vehicle. We had been to several care dealerships before we stopped at Cavender. When we stopped by Cavender, we were promptly greeted and asked what we were looking for. As Christina narrowed our search based on our wants/needs we decided on the Corolla S Plus. Christina was VERY knowledgable about the cars Toyota had to offer and was very patient as I saw model after model and asked to see each one. She answered all of our questions right away and highlighted the new features of the cars. When we decided on the Corolla, she searched the car lot for the one that had the features we wanted but none of the "extras" that we didn't AND in the exact color we wanted. I never felt pressured and I was a GREAT experience! We would definitely recommend Toyota Cavendar! More

I had read great reviews about Spencer! Test drove 3 cars and picked the 2014 Corolla. Spencer did not pressure me and he ultimately worked with me to get me a good price on the car. He was very knowledgeabl and picked the 2014 Corolla. Spencer did not pressure me and he ultimately worked with me to get me a good price on the car. He was very knowledgeable, friendly and easy to talk to. Melissa over in finance was awesome as well. I love my new car and glad I was able to walk out the door with it! I highly recommend Spencer - you will not be dissappointed! :) More

We had heard very good things about Cavender from other people, which is why we ultimately decided to take our business there. We were not disappointed. Spencer was very courteous, knowledgeable, and fri people, which is why we ultimately decided to take our business there. We were not disappointed. Spencer was very courteous, knowledgeable, and friendly. We did not feel at all pressured into buying our vehicle and were given very aggressive pricing and financing options. Melissa was very helpful explaining all the financing and warranty plans. Every employee we encountered was friendly and the atmosphere was very relaxed. More

They suck!!!!!! They let me drive of the lot in a 2012 Toyota n 3 wks pass by n start haselling me that they want their car back.. it the worst expirience ive ever had with a dealership. They dont know h Toyota n 3 wks pass by n start haselling me that they want their car back.. it the worst expirience ive ever had with a dealership. They dont know how to do business right and keep a customer happy and content. A big dealership like cavender should have more experience and caring salespeople behind their good name.in my opinion they suck at what they do. More

I purchased my first Toyota Highlander in 2002. At that time the salesperson happened to be Spencer Herrera. I can not say enough great things about Spencer. He is courteous & respectful & very knowledge time the salesperson happened to be Spencer Herrera. I can not say enough great things about Spencer. He is courteous & respectful & very knowledgeable about Toyotas. It's easy to see that he believes in the Toyota company. I drove my Highlander for over 11 years & it was finally time to trade it in due to high mileage & needing some repairs too pricey to put into a vehicle that old. I had never forgotten the great experience I'd had, so I asked for Spencer the day I went to shop for a new-to-me, used Highlander. It was his day off & Ed Smith helped me that day. After looking at a few Highlanders as well as a Venza, I made arrangements to return the following day to meet with Spencer. My final decision was to buy a new 2013 Highlander, because the pricing was so good compared to a used one. This is our family's third Toyota with Cavender & we will continue to shop with them in the future. The service department is also a pleasant experience. More

I was interested in purchasing a new Toyota Venza and was very pleased with the knowledge Mr. Ortiz shared in detail with me. In turn made me feel very comfortable with making my purchase. He also took his very pleased with the knowledge Mr. Ortiz shared in detail with me. In turn made me feel very comfortable with making my purchase. He also took his time to let me make the decision without making me feel rushed or pressured. At the end of the sale he went over all the features of the vehicle and also took the time to set up my phone contacts and the seat settings, as well as my radio. I left the dealership a vey satisfied customer, that will definitely return, along with my family and friends, and absolutely refer Julio Ortiz to all of them as well. More

It was great to work with the Cavender Toyota dealership and Spencer Herrera, our sales person, for the purchase of our new 2013 Toyota Avalon XLE Premium Sedan on Saturday, December 21, 2013! We originall and Spencer Herrera, our sales person, for the purchase of our new 2013 Toyota Avalon XLE Premium Sedan on Saturday, December 21, 2013! We originally started thinking about buying a Toyota around March 2013 when I found Spencer's name on the DealerRater website. I selected Spencer because of his many positive reviews. At that time, I told Spencer on a telephone call that I wanted to look at new Toyotas at the dealership but we would not be buying then. I asked Spencer for a convenient day and time when he would not be busy since we were not buying. Spencer provided me with a day and time, and I went out to the dealership. Spencer spent about an hour with me where I rode in both a new Camry and Avalon. Spencer completely answered all of my questions; was extremely patient, and did not put any pressure on me to buy at that time. During the intervening months, I would call Spencer about different Toyotas and different newspaper/television ads. During each of these calls, Spencer was very responsive to me and answered all of my questions. On Friday, December 13, 2013, my wife and I decided that we wanted to buy a new 2013 Avalon based upon the $1,000.00 rebate offered during Toyotathon. I spoke with Spencer and several other dealerships, all of whom were all very nice to me, in order to price compare the particular Avalon that we wanted. Spencer provided me with a very competitive sales price for the particular Avalon having the features and color that we wanted. All negotiations for the Avalon were done via telephone calls and e-mail messages without making a visit to the dealership. We went to the dealership on Saturday to purchase our car, and Spencer sold it to us at the exact price he promised in his e-mail message. The make ready work on our car was great, and the make ready staff spent a good deal of time with us explaining the Avalon's features. Again it was a pleasure for us to work with the Cavender Toyota dealership and Spencer. In addition we love our new Avalon. Based upon our experience, we gave Cavender Toyota and Spencer great ratings for every DealerRater survey category. More