Cavender Toyota

Poor Customer Service: Not what we expected, or deserved My husband and I did not buy the used Lexus from Cavender Toyota because Ruben Davilla told us that the car "was sold" while we were reviewing financi My husband and I did not buy the used Lexus from Cavender Toyota because Ruben Davilla told us that the car "was sold" while we were reviewing financing options. His tone and demeanor told us to "leave and not come back." We were shocked, and before we could say anything, we were being walked to our car thinking "what just happened?" We couldn't believe that anyone, even a team leader, could be so rude. He didn't say, "sorry, you can't afford this car with that budget" or " it is out of your price range", or "why don't you look at this car over there?" We all new that the car had NOT indeed been sold. His rudeness told us it was a lie and we were no longer welcome there...Who does that? This is a warning to all conscientious and considerate used car buyers. Our experience was as normal as anybody else's. This could have been you: We found a car and price we loved at TrueCar.com, went to our bank and got a pre-approved loan, and prepared our current car for a possible trade-in. We thought we were doing the right thing and were prepared to buy, or wait, depending on how everything went at the dealership. We loved the car, waited through all the paperwork and questions, but when the price started going above what we had planned, we had to step back and rethink things. Apparently, they didn't like that, or just us, and decided to terminate the relationship-- like pulling the tablecloth out from under us at a restaurant! More

watch out Came to this dealership because of the specials they were running on the camrys only to find out they were "sold out"when we got there and I've read Came to this dealership because of the specials they were running on the camrys only to find out they were "sold out"when we got there and I've read on other reviews they said the same thing to them....so looked at some other cars they had and found one we wanted...they got us started on the paperwork and while we were waiting some other salesman got his paperwork done before ours and sold the car we were buying to somebody else! We had been at that dealership hours before those people ever got there and the managers excuse was there paperwork got done before ours so they got the car even though we were there FIRST buying the car! Who runs a busness like that! I even asked our salesman were we going to have any trouble because they were looking at the car after us and he said quote"no problems because we were already getting the car first and had already started the paperwork". After trying to leave after that rediculous ordeal they tried to get us to buy another car with a hole in the bumper as is and when we had beyond enough of that and told them no they followed us to our vehicle BEGGING us to buy something. and the fact that the manager let the employee steal another employees sale when im sure they make a living off commision just shows how they not only treat their customers with disrespect but they treat the staff and eachother the same way *****o and now 2 days later after this happened the salesmen helping us called three times asking if we were coming back in to buy something and after telling him no all three times because he called from different numbers and told him to never call us again he sent a text message to our phone saying that we were threatening him and he wasnt going to stop calling us until his manager told him to stop...so we blocked his number and the other numbers they called us from....you want to talk about insane sales tactics here you go... called the general sales manager to get this to stop and to let them know how they are treating customers and no response yet...left a message *****was called back with apology so i am in a happier state from the events that went down so my one and only complaint now is watch out for the used car manager if buying a vehicle More

Parts Price Gouching at Cavender San Antonio Toyota owners beware! Cavender Toyota charges exactly 15% more for their factory Toyota parts than other area Toyota dealers. Red McCombs San Antonio Toyota owners beware! Cavender Toyota charges exactly 15% more for their factory Toyota parts than other area Toyota dealers. Red McCombs and Universal Toyota both wanted $102.50 for an ignition coil that fits an '06 Avalon - factory parts. Cavender charged $117.88. This same escalation applied to spark plus and rear brakes. To make matters worse, they also spent a lot of time trying to "upsell" services that you do not need. What people don't know about dealership service depts. is the service writers - known as asst. service mgrs. at Toyota dealerships - the service mgr and the GM all get a cut of the service bill. The more they sell - the more they make. The real tragedy is in many cases, the work you paid for was never done or done improperly to begin with. Also - ignore Cavenders customer service rep who like to chimes in to these negative reviews with her "we are so sorry you are not happy......". Anyone who believes her nonsense is too stupid to be alive. More