Cavender Toyota

Truly an exceptional experience. Once again the Cavender sales experience was above and beyond. This is the fourth vehicle I have purchased from Cavender Toyota and I plan on going b Once again the Cavender sales experience was above and beyond. This is the fourth vehicle I have purchased from Cavender Toyota and I plan on going back for my next. Thanks again for a helping me with my vehicle selection and purchase. More

Not Helpful To Whom it May Concern, I’d like to share my recent experience at Cavender Toyota in hopes no other potential customers have a similar experience. To Whom it May Concern, I’d like to share my recent experience at Cavender Toyota in hopes no other potential customers have a similar experience. I initiated contact with Cavender on Friday, October 23 through the website after having visited Red McCombs Toyota to inquire about a 2016 Silver Toyota 4 Runner 4X2 Limited Edition with Redwood interior without third row seating. Red McCombs didn’t have a 4 Runner in stock with Redwood interior, however, they tracked one down in the system with my exact needs and said they could get it to San Antonio in few days. They gave me a sheet with the VIN number, MSRP, etc., however, they wouldn’t divert it to San Antonio unless I was serious about purchasing it. I told them I wanted to wait to make sure I liked the Redwood interior before making a decision. They explained they had a blue one coming in this week and that I could come in to take a look at the interior. In the meantime, they appraised my trade-in and gave me an estimate. I began corresponding with Julio Cervera at Cavender who said there was a 2015 Silver Toyota 4 Runner 4X4 Limited Edition with Redwood leader interior on the lot and he gave me a quote. I told him I’d like to come take a look at the interior to ensure I like it. I showed up at Cavenedar Saturday, October 24. Julio was tied up so he had Jesse Casillas take me to the car. Jesse was very nice. He showed me the 4 Runner, answered my questions and let me test drive it. I wanted to get a competitive offer on my trade in and inquire about Cavender finding a 4 Runner in the system that better matched my needs – maybe even find the same one Red McCombs found. I loved the interior color and decided I wanted to proceed and purchase a 4 Runner. I had a couple of questions about my trade in so when we got back inside the dealership Jesse came over with David Reyes. This is where things took an interesting turn. David asked me if I liked the 4 Runner. I said I did, except for the fact that it’s 4X4, has third row seating, pin striping and was not a 2016. Other than these things – yes, it was a great car. I asked if he could locate one in the area or find out if one was coming into Houston. He said he looked and there aren’t any coming in. At this point, I knew he was not being truthful because I had with me a quote on a 4 Runner that was scheduled to drop in Houston on October 27. I asked if he could look to see if maybe a Black 4 Runner with Redwood interior was coming in. He said, “No.” I asked, “Are you saying, ‘No,’ you won’t look or ‘No,’ you looked and couldn’t find one?" He said he looked and there are no 4 Runners coming in with Redwood interior period. He said he could special order one and it would take 6-8 months to arrive. Baffled and still trying to process what he was saying, I asked if he could have someone look at my trade in and give me a quote. He asked me again if I liked the 2015 4 Runner I drove. Again I said yes except for the items I had just mentioned that I did not need/want. There was an awkward silence as he stared at me. I asked again if he’d take a look at my trade. He asked if I’d consider making a deal on the 4 Runner. I said I probably would not, however, I would be interested in purchasing a 4 Runner that better met me needs. I then said, “Are you not willing to even look at my trade in.” He simply said, “No.” David essentially refused to have anyone look at my trade in until I agreed to purchase a 4 Runner with options I did not need/want. He said it wouldn’t do any good to appraise my car when it will change anyway before my “special order” 4 Runner would arrive (in 6-8 months). What he didn’t realize, I guess, is that customers often make a decision about where to buy a car based on how much a dealership is willing to offer on a trade-in. His unwillingness to even LOOK at my car was crazy to me. I’m hoping my experience was an isolated one. I left Cavender, went to Red McCombs and placed my order for the 4 Runner they showed was on its way to Houston. Red McCombs said there were multiple 4 Runners with Redwood interior coming in and I just needed to pick my color. My car will arrive in San Antonio in one week and I couldn’t be happier. I explained to the folks at Red McCombs what had happened and they said it’s a story they hear quite often. In short, I went to Cavender to take a look at the interior of a 4 Runner, give it a spin and get a quote on a vehicle you would have to locate and divert to San Antonio. David made that impossible. He made my decision to leave and go elsewhere very easy. I have nothing but praise for Jesse and Julio. They did their jobs. They got me to the dealership. David got me to leave. I hope this feedback is helpful. So far, emails/comments directly to dealership have not been acknowledged. More

Excellent Experience- Excellent Staff I am 45 years old and this was my first vehicle purchase on my own. Spencer and Jaime were so nice and helpful. I was in and out WITH my vehicle in le I am 45 years old and this was my first vehicle purchase on my own. Spencer and Jaime were so nice and helpful. I was in and out WITH my vehicle in less than 4 hours....unbelievable experience and great value. I got the car of my dreams, too!! Thank you so much!! More

It is a no BS get down to business dealership. I've bought my last 3 vehicles from Cavender. My man Brandon got promoted so I asked him to put me with someone that was good, he put me with Spenc I've bought my last 3 vehicles from Cavender. My man Brandon got promoted so I asked him to put me with someone that was good, he put me with Spencer Herrera. Spencer knows the product and was very helpful in selecting the right vehicle for my needs. He had the patience to put up with my dry humor. LOL Great guy ask for him! More

Prolific buyer from this great dealer I have purchased more new and one used Toyota's From Cavender Toyota than I can recall. That is not an exageraation either.I began with them 29 years I have purchased more new and one used Toyota's From Cavender Toyota than I can recall. That is not an exageraation either.I began with them 29 years ago. Milad Deais , David Dickenson, Frank Garcia, and D.J. Braxton have all made my experiences truly exceeptional. Others who have reitired as well. On the finance side Paul Garza is one of a kind when it comes to exceptional service. I expect to be treated well due to my purchase history and they have no problems doing just that. I am currently waiting for the arrival of yet another purchase that I ordered in September. I have checked in with Milad and Frank a few times as questions arose in order to insure all issues were covered in advance of delivery. Both have been very patient and giving of their time. You can't go wrong with these guys if you are realistic in your expectations and desirous of a fair and honest purchase experience. Having dealt with all of the other local dealer as well when Cavender did not have what I was seeking in stock has given me perspective on the buying experience. The other dealers were all top notch but just a tiny bit below Cavender. A few purchases at other dealers came close but Cavender is consistently at the top of the customer service game. That would explain why I have returned again and again over the years. Please consider giving them a shot at "earning your business". Many promise that but only one delivers at the highest level over time. Confidence, as they say, is Cavender. More

very satisfied with your employees' courtesy Natalie Morales was patient with me and explained the features of the Sienna. She accompanied me on a test drive to check the transmission performance Natalie Morales was patient with me and explained the features of the Sienna. She accompanied me on a test drive to check the transmission performance and got my bluetooth connected. Yesterday the two DVD players were installed, which will delight my grandkids. It was easy to close the deal with finance. More

Very satisfied! I would like to thank Cavender Toyota in servicing my vehicle. Every time I take my vehicle to be serviced with something minor or serious,they take c I would like to thank Cavender Toyota in servicing my vehicle. Every time I take my vehicle to be serviced with something minor or serious,they take care of the problem properly. I would especially like to thank Ignacio Ortega in helping with the situations that needed to be taken care of. The problems I was having with the vehicle he had them look into the problem. And if there was another situation, he would come and explain why the vehicle was not running properly. He was very informative and polite. I would definitely recommend him to other customers. Cavender Toyota is a very polite and professionally mannered business with their customers. More

Friendly, quick, and amazing service! Having already been to multiple dealerships already, it was easy to pick this one. Robert Tadefa did an amazing job of showing and explaining my optio Having already been to multiple dealerships already, it was easy to pick this one. Robert Tadefa did an amazing job of showing and explaining my options, giving me the best price possible (I am a thorough researcher) and really working with me on getting me the best vehicle - in fact, they were able to get me into an even nicer choice than I had in mind. After I chose, the Cavender team made what I thought was going to be a long, boring process into an awesomely quick, speedy and friendly experience. More

FANTASTIC SERVICE! DJ Braxton at Cavender Toyota is wonderful! The whole place is helpful and friendly! I was not happy with anything I had seen at other places that I v DJ Braxton at Cavender Toyota is wonderful! The whole place is helpful and friendly! I was not happy with anything I had seen at other places that I visited, but DJ listened and found exactly what I wanted! More

my happy happy day quickly turned into a nightmare horrible liars friendly only when beneficial now threatening a horrible experience....desperately seeking understanding this is not a good experience horrible liars friendly only when beneficial now threatening a horrible experience....desperately seeking understanding this is not a good experience or what I expected HELP More