Cavender Toyota

Excellent I purchased a 2016 Rav4 from Cavender; Spencer is our go-to guy for sales, and has always been professional and informative. He is friendly and applie I purchased a 2016 Rav4 from Cavender; Spencer is our go-to guy for sales, and has always been professional and informative. He is friendly and applies no pressure. He listens to the customer, and explains things clearly. My 2014 Rav4 had been totaled by a guy who ran a red light, and Spencer was efficient in helping me acquire a new vehicle. My husband and I have bought 5 or 6 cars from Cavender since 1991. Spencer has handled the last several purchases, and he has always been helpful in every way. More

Shady Pricing Practices I contacted this dealership (via email) on 1/15/2016, interested in a Toyota Tundra. Shortly after contacting them, I received an auto response email I contacted this dealership (via email) on 1/15/2016, interested in a Toyota Tundra. Shortly after contacting them, I received an auto response email listing their current new vehicle specials, followed by a response from their internet sales manager Mario. In that auto response email, the dealership advertised $10k off left over 2015 Tundras. I responded to Mario asking if they do in fact have $10k off the 2015 Tundras. His initial response was “We do have $10k off the 2015 Toyota Tundra 1794 editions.” Now this is the first shady practice by this dealership. When you check their inventory, you will see they do not even have any 2015 1794 editions. So if I went to the dealership thinking they had some 2015 1794 trucks with $10k off, I would not be able to purchase one. It is simply a tactic they use to get you to their dealership. And I will show further proof of this tactic. The email clearly said $10k off ALL 2015 Toyota Tundras. So I responded to Mario stating this. His exact response was “Congratulations, not everyone will receive that email, we do not have many 2015 Tundras left over and I would like for you to take advantage of the $10,000 off of our remaining Tundras.” I’m not sure what he meant by “not everyone will receive that email.” I received that email as an auto response when I originally emailed their dealership. Ignoring the fishiness of this $10k off tactic, I decided to visit the dealership on 01/16/2016 and get an Out the Door price on one of the left over 2015 Tundras. I checked their inventory which showed they still had 9 available. When I got there, they told me all they had was just one left. It was parked in front of the dealership and was a 2015 Platinum edition, msrp $47k. I wanted to make sure the truck would then be $37k plus tt&l. They assured me they do not add on any dealership fees, prep fees, document fees, etc. The truck would be $37k plus tt&l. The next step was to value my trade-in. And this is where their $10k off tactic occurs. I brought them my trade so they could value it. Before they would even give me an offer, they called up my financial institution to find out how much I still owed on the car. This is a very shady practice as they used this number to offer a lower amount. Any dealership who wants to know how much you owe before offering you an amount is just shady. The KBB trade-in value on my car is $26,229 to $28,888. The dealership offered me $24k on my trade in. The fair purchase price on my car is almost $32k. And this is the value of the car in stock form. My car has many expensive upgrades that this dealership wants on the car. They told me if I wanted to take these upgrades off the car, it would decrease their trade-in offer. Here is how dealerships like this work: -They will advertise something like this, say $10k off ALL 2015 Tundras. -When you ask them about it, they will try and say it is on certain trims (example 1794) -When you call them out on that, they will say something stupid like “congratulations, not everyone blah blah blah…” -They convince you to go to their dealership with this $10k off offering -They don’t want to lose $10k by selling the truck so they try and make it up elsewhere, I.E. your trade-in -They will over you $24k on your trade-in that is worth $28k (trade-in value) and $32k market value -They then make $8k off your trade-in, so they make $8k off of you. -They then only sold a left over 2015 model for $2k off MSRP When I questioned them about why they are not offering KBB value, they responded with “kbb is just a guide” and “kbb is not buying your car, we are.” But then when you go to their website, they advertise kbb used car guide on their webpage. This dealership is another stereotypical dealership that uses shady tactics. Don’t fall for it. Look at the overall picture before purchasing from them. If they offer $10k off, see where they are trying to make it up. Don’t be a sucker and let them make money off of you. I didn’t even get to the financing stage but I bet they try and screw people over there as well. If you do decide to buy from this shady dealership, I recommend getting preapproved through your bank first. If they are shady with pricing, they are probably shady with the financing. They probably add on 2% interest when they arrange financing for you. Legally they can do this to you and you would never know unless you went and get pre-approved elsewhere first. More

Professional and courteous During the purchase of my 2016 Highlander, everyone involved was helpful, patient and courteous. The attention to details and professionalism was obv During the purchase of my 2016 Highlander, everyone involved was helpful, patient and courteous. The attention to details and professionalism was obvious from associate. Everyone went above and beyond to see that my needs were met and or exceeded. Each purchase of a new Toyota from Cavender has been surpassed by the next, which is why I continue to return! The leadership and training provided by, Stephen Cavender is apparent and starts at the top. Thank you for everything! More

Professional, Personable, no Pressure My wife and I have nothing but accolades for the staff and members we came into contact with during our purchase of a used vehicle (which wasn't a Toy My wife and I have nothing but accolades for the staff and members we came into contact with during our purchase of a used vehicle (which wasn't a Toyota) at Cavender Toyota. And although we only purchased used our encounter was first rate – an encounter for which we were appreciative after having traveled from Colorado; a fact which was not lost on them. For example, although the dealership was bustling with customers we were left with the impression we were the most important. From the our initial encounter with Sales Consultant Mario Camarillo over the phone to make our appointment to our initial handshake with Ernest Johnson, Team Leader and Sales Manager who took the time to walk a not inconvenient distance from one part of the facility to our location (on more than one occasion) just to meet and greet us and introduce us to our Sales Consultant, David Alcorta who would guide us through the process in a very professional and personable manner, sans pressure. Especially commendable was the manner in which David would not allow the process to continue until sure we were comfortable; exhibiting patience for which my wife was greatly appreciative. Finally, additional follow up phone calls to ensure we were happy resulted in prompt actions and lend to my confidence that we have a relationship with Cavender Toyota. I offer this review as an experienced car buyer over 50 years old. I would highly recommend these gentlemen and this business and would deal with them again at first opportunity. More

Cavender Experience Thank you Spencer for making the purchase of our Highlander such a great experience! It went very smoothly and we appreciate your patience and time. Thank you Spencer for making the purchase of our Highlander such a great experience! It went very smoothly and we appreciate your patience and time. It is quite apparent that the Cavender family is very respected and well liked by their employees. We will certainly recommend Cavender Toyota to family and friends as the place to purchase their vehicles. More

Everything I Wanted! Spencer was such a wonder man to deal with. Knowledgable and patient, I never felt pressured and he took care of all the details of financing, looking Spencer was such a wonder man to deal with. Knowledgable and patient, I never felt pressured and he took care of all the details of financing, looking for the best deal for me. The car is everything I wanted and he has kept in contact to make certain I am able to get the most out of my new Prius. I'll never use another dealer! More

Exceptional Service Great Service, I have been coming to Cavander for a while now and I will keep coming back in the future. Mike Mares and Lionel are the best. Great Service, I have been coming to Cavander for a while now and I will keep coming back in the future. Mike Mares and Lionel are the best. More

It was the worst experiences i ever had I strongly recommended to all my veterans and military friends in San Antonio visit CAVENDER TOYOTA, it was the worst experiences i ever had. They are I strongly recommended to all my veterans and military friends in San Antonio visit CAVENDER TOYOTA, it was the worst experiences i ever had. They are not really telling you the truth when your making a deal and not professional at all. NOT A GOOD PLACE FOR A DEAL!!!!! More

Truly an exceptional experience. Once again the Cavender sales experience was above and beyond. This is the fourth vehicle I have purchased from Cavender Toyota and I plan on going b Once again the Cavender sales experience was above and beyond. This is the fourth vehicle I have purchased from Cavender Toyota and I plan on going back for my next. Thanks again for a helping me with my vehicle selection and purchase. More

Not Helpful To Whom it May Concern, I’d like to share my recent experience at Cavender Toyota in hopes no other potential customers have a similar experience. To Whom it May Concern, I’d like to share my recent experience at Cavender Toyota in hopes no other potential customers have a similar experience. I initiated contact with Cavender on Friday, October 23 through the website after having visited Red McCombs Toyota to inquire about a 2016 Silver Toyota 4 Runner 4X2 Limited Edition with Redwood interior without third row seating. Red McCombs didn’t have a 4 Runner in stock with Redwood interior, however, they tracked one down in the system with my exact needs and said they could get it to San Antonio in few days. They gave me a sheet with the VIN number, MSRP, etc., however, they wouldn’t divert it to San Antonio unless I was serious about purchasing it. I told them I wanted to wait to make sure I liked the Redwood interior before making a decision. They explained they had a blue one coming in this week and that I could come in to take a look at the interior. In the meantime, they appraised my trade-in and gave me an estimate. I began corresponding with Julio Cervera at Cavender who said there was a 2015 Silver Toyota 4 Runner 4X4 Limited Edition with Redwood leader interior on the lot and he gave me a quote. I told him I’d like to come take a look at the interior to ensure I like it. I showed up at Cavenedar Saturday, October 24. Julio was tied up so he had Jesse Casillas take me to the car. Jesse was very nice. He showed me the 4 Runner, answered my questions and let me test drive it. I wanted to get a competitive offer on my trade in and inquire about Cavender finding a 4 Runner in the system that better matched my needs – maybe even find the same one Red McCombs found. I loved the interior color and decided I wanted to proceed and purchase a 4 Runner. I had a couple of questions about my trade in so when we got back inside the dealership Jesse came over with David Reyes. This is where things took an interesting turn. David asked me if I liked the 4 Runner. I said I did, except for the fact that it’s 4X4, has third row seating, pin striping and was not a 2016. Other than these things – yes, it was a great car. I asked if he could locate one in the area or find out if one was coming into Houston. He said he looked and there aren’t any coming in. At this point, I knew he was not being truthful because I had with me a quote on a 4 Runner that was scheduled to drop in Houston on October 27. I asked if he could look to see if maybe a Black 4 Runner with Redwood interior was coming in. He said, “No.” I asked, “Are you saying, ‘No,’ you won’t look or ‘No,’ you looked and couldn’t find one?" He said he looked and there are no 4 Runners coming in with Redwood interior period. He said he could special order one and it would take 6-8 months to arrive. Baffled and still trying to process what he was saying, I asked if he could have someone look at my trade in and give me a quote. He asked me again if I liked the 2015 4 Runner I drove. Again I said yes except for the items I had just mentioned that I did not need/want. There was an awkward silence as he stared at me. I asked again if he’d take a look at my trade. He asked if I’d consider making a deal on the 4 Runner. I said I probably would not, however, I would be interested in purchasing a 4 Runner that better met me needs. I then said, “Are you not willing to even look at my trade in.” He simply said, “No.” David essentially refused to have anyone look at my trade in until I agreed to purchase a 4 Runner with options I did not need/want. He said it wouldn’t do any good to appraise my car when it will change anyway before my “special order” 4 Runner would arrive (in 6-8 months). What he didn’t realize, I guess, is that customers often make a decision about where to buy a car based on how much a dealership is willing to offer on a trade-in. His unwillingness to even LOOK at my car was crazy to me. I’m hoping my experience was an isolated one. I left Cavender, went to Red McCombs and placed my order for the 4 Runner they showed was on its way to Houston. Red McCombs said there were multiple 4 Runners with Redwood interior coming in and I just needed to pick my color. My car will arrive in San Antonio in one week and I couldn’t be happier. I explained to the folks at Red McCombs what had happened and they said it’s a story they hear quite often. In short, I went to Cavender to take a look at the interior of a 4 Runner, give it a spin and get a quote on a vehicle you would have to locate and divert to San Antonio. David made that impossible. He made my decision to leave and go elsewhere very easy. I have nothing but praise for Jesse and Julio. They did their jobs. They got me to the dealership. David got me to leave. I hope this feedback is helpful. So far, emails/comments directly to dealership have not been acknowledged. More