Cavender Toyota

Expectations were met once again! The last two vehicles I purchased were from Cavender Toyota . The best part was that I was able to go back for my third vehicle and fortunately have The last two vehicles I purchased were from Cavender Toyota . The best part was that I was able to go back for my third vehicle and fortunately have Spencer Herrera as my salesperson once again.Spencer is so patient and knowledgeable. He remembers me and takes the time to meet my expectations as a customer. He is true to Cavender Toyota and his customers. I felt the process was at ease not dramatic. I appreciate how James Sanders was helpful with the finances and paperwork. He also remembered me from previous sales. I felt like the process just fell into place and did not drag on. Bobby was very patient when he explained the use of the Highlander. More

See both keys before you test drive I bought a 2016 Explorer. The test drive and sale went as expected. There was a hint of trouble during the test drive when the salesman had one key. I bought a 2016 Explorer. The test drive and sale went as expected. There was a hint of trouble during the test drive when the salesman had one key. He said he would look around and locate the other key but I was not told this until we were significantly in all of the paperwork. The sale went on to inform me replacement keys can be purchased and they are not that expensive. Recently I have discovered the by have only one key the speed and radio safety features have been activated and I can't dis able them without another key. Bottom line the new key cost $150, $45 to havr it cut, $72 for the dealership to libk it to the car. I have contacred Cavendar several time and have been ignored. Go to other dealerships who have a process in place for this situation like Avis. More

Very frustrated We spent close to four hours trying to negotiate a good monthly payment only to go to finance and have the sales manager come in and tell us he made a We spent close to four hours trying to negotiate a good monthly payment only to go to finance and have the sales manager come in and tell us he made a mistake. Apparently the truck we were trying to purchase did not qualify for zero percent interest. His interest in us and our time seemed meaningless and though he said he'd try to get us a lower interest rate than our personal bank his attitude came across more like he didn't really care that he had wasted our time. We were told by salesmen Mike Gonzales that he would look into it and give us a call the next day. That never happened... Before purchasing your next vehicle here make sure they double and triple check the vin numbers to make sure they don't waste your time. It appears your time is not important to them. More

Another great experience Just got a new Highlander which makes so man cars purchased from Cavender that I've lost count. As always a great experience. Quick, painless, friendl Just got a new Highlander which makes so man cars purchased from Cavender that I've lost count. As always a great experience. Quick, painless, friendly, personal. I recommend to all my friends. More

Great Experience Had a great experience at Cavender Toyota. Our salesman Spencer Herrera was outstanding. He is extremely knowledgeable about the products, he listened Had a great experience at Cavender Toyota. Our salesman Spencer Herrera was outstanding. He is extremely knowledgeable about the products, he listened to our needs and he worked with us to find the perfect vehicle at a great price. I will recommend all of my family and friends who are in need a vehicle to stop and see Spencer. I can say with confidence that Spencer is the best car salesman I have ever purchased a car from. Thank you Cavender Toyota for the great experience. -Ricardo Garcia More

Lost an existing customer I wish you guys would have tried a little to keep our business. I wanted to stay with Toyota since I am an existing buyer with Cavenders but Hyundai I wish you guys would have tried a little to keep our business. I wanted to stay with Toyota since I am an existing buyer with Cavenders but Hyundai did better to gain our business. Hyundai worked with us on the price so we purchased a new vehicle with them. More

The Price Was Right! The sales staff were very professional and we felt no pressure in selecting our new vehicle. Sales Consultants Mr. Julio Ortiz and Raul Cervera made i The sales staff were very professional and we felt no pressure in selecting our new vehicle. Sales Consultants Mr. Julio Ortiz and Raul Cervera made it easy when we decided what vehicle we wanted to purchase. We went to Cavender with intentions of buying a used SUV but once we compared the difference in price it only made sense to go with our new Toyota Corolla. The price was just right compared to other Toyota dealers in town. More

Good at first, then terrible. Stay far away. At first this seems like a very friendly dealership. They seem to work with you. The longer it gets from purchase of my vehicle the mor Stay far away. At first this seems like a very friendly dealership. They seem to work with you. The longer it gets from purchase of my vehicle the more that I realize how bad they screwed me over. I have several different "final contracts" that they presented. All the way from the original one which had a decent interest rate and was for 5 years, to the final ones starting high 14% and 6 year. At 6000 miles I had the first opportunity to find just how well Cavender stands behind their "Cavender Confidence" slogan. Being in Wisconsin at the time, and with a nail in my tire I get to find out that they removed the Road Hazard warranty that they told me and provided paperwork for from my vehicle. According GS Administrators (the back of the road hazard) I called in and removed the service the day of purchase, and a refund was issued. When I contacted Cavender that day I was told that I would have to wait for them to pull the paper work from the archives, this process could take 12 hours. This was when the car was just 5 months old. They did get back to me a few days later and told me they reinstated the warranty as a courtesy for the miscommunication. Bringing it a little more current I had to take the car for it's 15k service last month. During that time we looked into purchasing another vehicle from Cavender, figured we could trade up. After being there for several hours, under the impression that the car was at service during at least part of the time, we got informed that my credit was shot beyond all hope, and they couldn't work with me. My girlfriend submitted hers at the same time, and they didn't bother to run it. We got back out to the car and headed home to notice that the service sticker hadn't been updated on the windshield. When we called them to find out why the service hadn't been done they gave the excuse that they were appraising the car. We understood they said they would be doing that, but they also told us that they would be take it to service to make sure that we could look at the new cars. Once we finally did get it serviced, and got it back on the road there has been a clicking noise from the front end. I have had it to them twice now. I believe it to be a loose hub cap and have told them this, but wanted to be sure that it was nothing more serious, and get it dealt with if it is indeed a broken clip. The second time it was there, they had it for just over 7 hours to tell me that there was nothing wrong with it, and that they couldn't hear the click. That doesn't even get to the falsities that we were told about the car when we purchased it. Things such as it has the "EnTune" head unit and can run the apps from the head unit. That it has 4 wheel disc breaks. That it came standard with accident avoidance features. These are all false about the car that we have. I can't blame our salesman (Mario) as he is just doing what he can. I honestly don't think that he had the training to tell us otherwise, just what he is told to say to sell the car. Anyways, end of the day, the car drives terrible. It rides rough, and it makes a clicking noise. I had been recommending Cavender, and given them the benefit of the doubt several times. Right now, I'm not a very pleased customer. Upon digging through the paperwork and being informed at the other Dealership that my girlfriend is not co-signer as the paperwork indicates (something I'm still not sure the other dealership has right but insist they do), we found many discrepancies and a higher than expected interest rate and term. I think after the experience I have today, I have many doubts about buying another Toyota product in general, and a lot of those come from this dealership. If you've had good luck here, I'm glad for you. I'm sure they have some great people that actually do deliver on their promises. However, I'm not going to be back. Purchase Date: 11/25/2015 Car: 2016 Corolla L Call me a fool, or laugh if you will. They fooled me. More

Outstanding customer care I had an issue at another dealership that was handled unprofessionally. I was ready to quit buying Toyotas due to this poorly handled situation. The I had an issue at another dealership that was handled unprofessionally. I was ready to quit buying Toyotas due to this poorly handled situation. Then, I remembered Cavender had treated us well in the past. I asked for the manager, and he immediately assured me they would do everything possible to help get my new 2016 RAV4 fixed at no cost to me. He assigned me his Assistant Manager, Mike. When I returned for my appointment, I was taken care of immediately. The end result was they went ahead and ordered the parts and will fix my broken roof rack at their cost even though they can't get reimbursed under my warranty. I appreciate them listening to my understanding of situation and not shifting blame or responsibility like the other dealership. More