Cavender Toyota | Page 35

4th car purchased from Cavender We've bought many cars from Cavender over the years, our own and family. Each time we go we deal with Spencer Herrera and the level of service is unpa We've bought many cars from Cavender over the years, our own and family. Each time we go we deal with Spencer Herrera and the level of service is unparalleled. Highly recommended. More

Absolutely awesome. They were fair and courteous. They were very helpful with the purchase of my new tundra. I told them I would go to another toyota dealer in the local area and they were even willin They were very helpful with the purchase of my new tundra. I told them I would go to another toyota dealer in the local area and they were even willing to call to make sure the vehicle we were looking at was available and then took it s step further to offer me the price of the other dealer! More

It was awesome and excellent customer service they provided. First time getting a new car. I thought I wasn’t gonna leave with a car because of my situation. However, Abel and Ryan worked hard for me to take the First time getting a new car. I thought I wasn’t gonna leave with a car because of my situation. However, Abel and Ryan worked hard for me to take the car I wanted. I truly appreciate what you guys did that day! Thank you so much guys! More

Outstanding service at Toyota dealership Salesman Frank Garcia was exceptional. He briefed me on all models and colors and patiently went around the car lot with me. Very knowledgeable indi Salesman Frank Garcia was exceptional. He briefed me on all models and colors and patiently went around the car lot with me. Very knowledgeable individual and I would certainly recommend him to my friends. More

Best Customer Service We are very satisfied with our experience at Cavender Toyota. We got exactly what we wanted at the price we wanted and best of all were treated like We are very satisfied with our experience at Cavender Toyota. We got exactly what we wanted at the price we wanted and best of all were treated like family. Thank you Guys!! More

Excellent customer focused service. I have purchased many vehicles over the years. This is my second from Cavender Toyota and both times the personnel from the sales staff to finance wer I have purchased many vehicles over the years. This is my second from Cavender Toyota and both times the personnel from the sales staff to finance were so pleasant to work with. They helped me achieve my goal of returning a leased vehicle to the purchase of a new one with the terms that I required. I could not be more pleased. I know that customer focused service is a standard with Cavender Toyota. Thank you for the experience of working with those that take a professional approach to car sales. The personnel of Cavender Toyota have set the bar vary high for the rest of the industry to meat. Keep up the great work. More

It was going great until "management" decided to get involve I left this dealership about two hours ago after spending four hours there deciding between two trucks I have been checking out online. I'll say upfr I left this dealership about two hours ago after spending four hours there deciding between two trucks I have been checking out online. I'll say upfront I walked in there ready to buy today. The salesperson was nice enough he was patient as I spent more time that I probably needed deciding which Ram truck to buy. Eventually I decided and we began the arduous process of trade appraisal and financing. Everything went sideways when they offered me a much lower appraisal then other dealerships had offered me in the area. One of the managers in an attempt to be coy and implying that I was bluffing kept asking if Gunn offered you what you are asking for why didn't you buy from Gunn? My response of course was simple--They didn't have what I wanted. So one guy tagged out and another guy tagged in. This person I guess what the sales manager or something, last name was Davilla didn't catch the first name. He came in and played with the numbers trying to convince me that my car--that he kept telling me wasn't worth more than $8,000...he all of a sudden had $11,000 to give me for it...and oh by the way the price of the truck was conveniently much more than advertised. So I asked him you keep telling me my car isn't worth any money but now you have a number closer to what I wanted to begin with, so why didn't we start with that offer? Mr. Davilla again reiterated my car wasn't worth that much, so now I'm totally not buying a thing this guy is trying to pitch to me and I asked him a follow up question which was simply if my car isn't worth this much, than where are you getting this money from? I guess Mr. Davilla didn't appreciate my candor nor concerns because he promptly asked me to leave. So I left--I'll say that people were polite accept for the one manager who didn't appreciate me asking for my keys back. So that's my story. Other than that they have a great selection of vehicles one of which being an extremely low mileage 2016 Ram that I was prepared to drive home tonight had I not been asked to leave by Mr. Davilla. Also I will concede that yes my car does have hail damage on it it's still worth more than the $8,000 they tried to take me for as again I was quoted higher prices from other places that I did not buy from because once again they didn't have what I was looking for---this dealership does have a nice selection of used trucks, but that shouldn't necessitate me taking such a huge loss. As I read through other reviews from Google it appears there are complaints about an older gentleman that caused another customer to walk out. It's quite possible we are talking about the same person. If so I don't know why a business would retain employment of a man that refuses people that are willing to give them money. More