Cavender Toyota

Stay away from this place!!!!!!!!!!!!!!!!!!!!!!!!!!! Stay away from this place!! My son was interested in a used 2016 Mustang and was looking for a specific price range since he was going to pay for the Stay away from this place!! My son was interested in a used 2016 Mustang and was looking for a specific price range since he was going to pay for the car himself. After a lot of searching, we narrowed it down to 3 cars. One car was at one dealership and two of the cars were at Cavender Toyota. I submitted a request to Cavender concerning 2 Mustangs they had there using the Carfax site, and Anthony Rabago responded via phone call and then via email. I told Anthony that we would be buying a car that day, and the first thing I asked for was a buyers order with an out the door price for both Mustangs. He told me verbally that they didn’t send those to customers, but they would give me the final out the door price for the cars, which he did. I really wasn’t happy with this because I have always had dealerships send me the buyers orders (except 1 and I didn’t buy from them). So we told Anthony we would be going to San Antonio later in the day to look at the one other car and his 2 cars. He sent me videos of the 2 Mustangs he had, and my son told him we would be there somewhere around 6pm due to getting out of work at ~3.30pm, plus a 2 hour drive time for us to get there. When we finally arrived, it was 6.45 or 7pm because traffic was really bad. The white Mustang was visible and my son said “I want it, lets take it”. Well, Anthony came out introduced us to another salesman would who would be helping us, and that salesman and said he was sorry, but the white Mustang just sold! My son was quite angry since we had driven 2.5 hours to get there to see TWO cars and they KNEW we were coming, but sold the car anyway! The salesperson said he would show us the other Mustang and they would make us a good deal on it for the loss of the white Mustang. The salesman apologized again for them for selling the white Mustang, that there must have been some confusion and that it was a very busy place with 100+ salesmen. So he shows us the blue Mustang, we drive it and its ok, the crappy Goodyear tires cause a lot of road noise. When we get back to the lot, we inspect the car. The trunk lid’s rear facing portion has a broken plastic piece, and he tells us not to worry, that they will cut us a check and we can get it fixed. He then shows us black Mustang that we were not aware of before, and we drive it and it too is ok, not as much road noise, which is due to the fact that the rear tires are a different brand than the front Goodyears. I also noticed that the Carfax said the car had rear damage. I look underneath the car and notice that the spare tire location isn’t painted black like the rest of the car. Then I open the trunk, look where the spare is, (which is also not painted black) and there is a fair amount of water in there, not a little. So we scratch that car off the list since the “rear damage” noted in the Carfax was probably repaired and now the car leaks. The vin for this car black Mustang with water in the trunk is 1FA6P8TH9H5237239. Now for the bigger insult. We head back to the main sales building to leave, quite unhappy at them having wasted our time and as we are getting into the car, the salesrep says “Hold on, let me make sure the white Mustang is sold”. What the heck?? He comes back a few mins later and says, yeah it sold (it wasn’t where it was when we arrived either). As we are about to leave again, he says to wait a moment, goes back into the building and comes out with some other “management” guy who wants to shake our hands. We left at that point. I spoke to Anthony a while after starting this email, and he said he would look into the water in the trunk, and didn’t seem to know that we didn’t buy a car from them and that the white Mustang was sold out from under us. Thankfully, the car at the other dealership WAS held for us and we bought it, and its really nice, I’m impressed! More

Fatest car buy I've ever experienced Our salesman was Erick Rivera, he was one of the best car salesman I've ever dealt with (and I've purchased several vehicles from different dealership Our salesman was Erick Rivera, he was one of the best car salesman I've ever dealt with (and I've purchased several vehicles from different dealerships). The longest part of our day was picking out my vehicle, it took me a couple of hours to decide which Highlander I wanted to go with. Erick was really patient and didnt mind being out in the 100+ degree weather. He was very informative on which features were available with the different models and he did a fantastic job at helping me find a vehicle I am completely in love with! Erick was easygoing and didnt make my husband and I feel pressured into buying something we weren't completely satisfied with. Excellent costumer service all around. I will definitely reccomend anyone looking for a hassle free experience to go to him! More

Buyers beware!! This dealership is very deceitful. They manipulated the numbers on my purchase to where I didnt receive my cash back or srudenr bonus. They lied abou This dealership is very deceitful. They manipulated the numbers on my purchase to where I didnt receive my cash back or srudenr bonus. They lied about my trade and the new car cost. Buyers beware!!! I am currently having a magnetic sign to place on my new car that reads: cavendar toyota are crooks!!! And I drive a lot of miles everywhere More

Awesome Experience The moment we walked up to the dealership we were welcome with a very friendly smile. Julio Lopez gave us the most thorough extremely attentive servic The moment we walked up to the dealership we were welcome with a very friendly smile. Julio Lopez gave us the most thorough extremely attentive service. You are blessed to have him in your team Kudos to Julio!! More

Car buying made EASY!!! This vehicle purchasing experience was made truly exceptional by Mr. Anthony Hernandez. We were undecided if our second purchase from Cavender Toyota This vehicle purchasing experience was made truly exceptional by Mr. Anthony Hernandez. We were undecided if our second purchase from Cavender Toyota would again be a used car. He showed us our options and helped us make a deal to include our trade-in. We are very happy with the new Toyota Corolla and all the fine features explained by Mr. Anthony Hernandez. Thank you Anthony and Cavender Toyota!!!! More

Excellent Service by Hector Murrales I would like to thank Cavender Toyota for allowing me to purchase the Tundra. Mr. Hector Murrales showed and explained the Tundra abilities very profe I would like to thank Cavender Toyota for allowing me to purchase the Tundra. Mr. Hector Murrales showed and explained the Tundra abilities very professionally. Excellent listener and very resourceful. Awesome truck. More

Excellent Experience! We worked with Chris R. He was an excellent person to deal with. He was very knowledgeable, patient, and respectful of our decisions. He did not once We worked with Chris R. He was an excellent person to deal with. He was very knowledgeable, patient, and respectful of our decisions. He did not once pressure us into making any decisions and showed he valued our time. He followed up with us after our first meeting. He encouraged us to take a look at the vehicles at our own schedule and was very willing to accommodate his time and schedule to ours. Excellent car buying experience! More

2nd best car buying experience Right off the back we were immediately greeted by Chris R. Who funny enough used to work for my GF, he showed us a lot of trucks and was always ready Right off the back we were immediately greeted by Chris R. Who funny enough used to work for my GF, he showed us a lot of trucks and was always ready to answer any questions. He was friendly, respectful and above all upfront and honest not forcing the sale. Once we had the Truck we were greeted by Donald B. who worked hard to get me the deal seriously we got there at noon and we were negotiating till 6 but at the end I got the truck at a reasonable price with my trade and felt yet again I was done right and got a good deal. Another great car buying experience in the books. More