Cavender Toyota

Love my car!! I finally got the Vehicle I've been wanted for a while and that was fast and easy. The Cavender's will always be number one dealership for me. I finally got the Vehicle I've been wanted for a while and that was fast and easy. The Cavender's will always be number one dealership for me. More

Great service all around. This is so far the best customer service I have received. I enjoyed the effort and time spent with the sales men. Frank was such a pleasure to work wi This is so far the best customer service I have received. I enjoyed the effort and time spent with the sales men. Frank was such a pleasure to work with. He waswilling to work with me in trying to make sure the deal went through and that you are satisfied with your vehicle. Carlos and Joshua were truly amazing. Even the finance guys were outstanding. More

New car Bought a new car. It was worth the wait. Fun truck to drive around town. I like the loyalty factor when purchasing a car from y’alll. Bought a new car. It was worth the wait. Fun truck to drive around town. I like the loyalty factor when purchasing a car from y’alll. More

Excellent customer service Thank you for the great service for going above and beyond and not giving up so I can purchase the vehicle.again thank you for satisfying my drving ne Thank you for the great service for going above and beyond and not giving up so I can purchase the vehicle.again thank you for satisfying my drving needs my family and I are very happy with our toyota sequoia l More

I Have Lost My Confidence in Cavender Based on my recent experience in attempting to purchase a vehicle at Cavender Toyota, you can expect to endure the typical sales tactics that give car Based on my recent experience in attempting to purchase a vehicle at Cavender Toyota, you can expect to endure the typical sales tactics that give car dealers a bad reputation. These include: • “Bait and Switch” – “We have the lowest prices in town and I am sure we can work out a deal”. • “Good Cop - Bad Cop” – “I will try to get my program director to approve this offer”. • “High Pressure” – “Here is the deal my program director will approve, but it is only good today”. I was greeted by a very personable and courteous sales rep who determined that I was a serious buyer. We were joined by a sales manager responsible for closing the deal. I made an offer that the sales manager took to his program director. He returned with a counter offer that included my proposed sales price if I agreed to have Cavender finance the sale at a rate 1% higher than my credit union. I agreed, signed documents with these terms and was then told that I must complete the paperwork in the finance dept. and drive the vehicle home that day. Since it was the end of the day and I was under a time constraint, I assured the dealership that I would return the following day to complete the deal and drive the vehicle home. This was denied and I was told the deal was only good if I drove the vehicle home immediately. I left the dealership without the vehicle. Later in the week I received several calls inviting me to return to the dealership to discuss the deal. I reiterated my terms and was told they would only discuss the deal in person. I returned to the dealership and made it clear that I only wanted to compete the deal we had previously discussed. Once in the show room, I was presented a purchase price higher than what we had previously agreed to. I rejected the proposal and was then presented with the same deal we had agreed to earlier in the week. Again, I signed a document with my commitment to the deal. Then another sales manager informed me that the deal was not approved, but I could complete the higher priced deal. I declined the offer. Since I had fully intended to complete the purchase we agreed to earlier in the week and to drive the vehicle off the lot, I was stranded at the dealership and had to call my wife for ride home. Before posting a review of Cavender online, I spoke with the Customer Relations Manager to determine whether my experience was an aberration or an accepted way in which Cavender does business. His response indicated that the sales staff were following regular Cavender procedures. This is just the way they do business at this car dealership. So much for my “confidence in Cavender”. More

SALES PERSON RAYMOND CALDERON WAS EXTREMELY HELPFUL THE SALES PERSON RAYMOND CALDERON AND HIS MGR PHILIP BERNAL WERE COURTEOUS AND ATTENTIVE. ANSWERED ALL OF OUR QUESTIONS. ALSO THE FINANCE MGR; BUT I D THE SALES PERSON RAYMOND CALDERON AND HIS MGR PHILIP BERNAL WERE COURTEOUS AND ATTENTIVE. ANSWERED ALL OF OUR QUESTIONS. ALSO THE FINANCE MGR; BUT I DONT REMEMBER HIS NAME. More

Awesome customer service They welcomed us immediately like family and made the whole experience great, will buy again when it’s time to trade up. Also will recommend to all of They welcomed us immediately like family and made the whole experience great, will buy again when it’s time to trade up. Also will recommend to all of our friends. Rudy- More

excellent this is my 3rd time with Cavender, each experience was great. Especially help from Gio Lerma and Noel Pinon. Sales manager was very helpful and profe this is my 3rd time with Cavender, each experience was great. Especially help from Gio Lerma and Noel Pinon. Sales manager was very helpful and professional too. More

Great staff great sale guys Very great staff warm welcome to thus place they took good care of us just like they said we never said NO to customer !!!which is they didnt the Very great staff warm welcome to thus place they took good care of us just like they said we never said NO to customer !!!which is they didnt they makes it worked for us excellent More

Very simple and professional Jason Berlon was very professional and friendly salesmen. Normally car salesmen are very pushy and try to put a lot of pressure on you to buy a car as Jason Berlon was very professional and friendly salesmen. Normally car salesmen are very pushy and try to put a lot of pressure on you to buy a car as soon as possible. I did not feel this way working with Jason on this car. I am very satisfied with my purchase and would definately refer to him and this dealership to my friends. More