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Cavender Subaru of Norman
Norman, OK
2,704 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 10, 2017
A genuinely pleasant experience Brought my Subaru Outback into OKC for "recall" service and was met by smiling, "happy to see you" Service department staff. Visited showroom and lef Brought my Subaru Outback into OKC for "recall" service and was met by smiling, "happy to see you" Service department staff. Visited showroom and left with new Forester! Sales Consultant Nick Mata was helpful, pleasant and not pushy at all. Had to arrange for a friend to come get my Outback, which I managed to then sell that evening, so the Forester purchase (actually a lease) proved convenient, since I live four hours away! I've waited a couple of months to "review" to get a better picture of the whole experience including how the car runs. A confirmed Subaru fan (this is my eighth) I never expected anything really bad to happen, and I have no complaint. My follow-up experience with Nick (who's checked on me and the car) has been routine-- which is just fine. As the title indicated, "a genuinely pleasant experience" dealing with Hudiburg Subaru. More
by Idabel guy
Employees Worked With
Jamar Covington, Nick Mata
September 10, 2017
Tire replacement Went in today had the extra coverage for tires, as usual the same great service as always! I purchased my vehicle 6/16 absolutely love my cross trek? Went in today had the extra coverage for tires, as usual the same great service as always! I purchased my vehicle 6/16 absolutely love my cross trek??But more importantly I love the folks at Hudiburg Subaru they are by far the best!!!! Thanks again Brian 😊 More
by SS
Employees Worked With
Brian service department
August 18, 2017
HAPPY - FINALLY GOT THE CAR I WANTED! On July 15th my husband drove to Hudiburg Subaru to surprise me for our 52nd wedding anniversary! I wanted an Outback for a couple of years, but coul On July 15th my husband drove to Hudiburg Subaru to surprise me for our 52nd wedding anniversary! I wanted an Outback for a couple of years, but couldn't convince him. After purchaseing and trading several cars in a year that he wasn't satisfied with he decided it was "my" turn! We were greeted by Steven McNeil - NO HIGH PRESSURE SALES - he took time with us to explain every detail we ever wanted about the Outback. Needless to say we purchased the vehicle - couldn't be happier. I have told anyone that would listen about the awesome young salesman and how comfortable our Outback is. Thank you Steven - our Outback will be "our forever vehicle"! FYI we drove to Ft. Worth to celebrate our brother-n-laws 86th birthday on 8/15. His neighbor purchased an Outback and three months later the vehicle was totaled - she said if she had been driving any other vehicle she wouldn't have survived. What a great testimonial for the Subaru! Bob and Gail Howe. More
by Sharon Gail Howe
Employees Worked With
Steven McNeil
June 05, 2017
Great service, knowledge, expertise and sewith zero pressure Hudiburg Subaru surpassed all of my hopes for a great place to shop for a new car. The service was consistently stellar. Everyone who served me demo Hudiburg Subaru surpassed all of my hopes for a great place to shop for a new car. The service was consistently stellar. Everyone who served me demonstrated knowledge, expertise and patience. My salesman, Ryan Bhuvasorakul (Paco), was energetic and fun to work with, while holding endless patience with my many questions and test drives. I drove away happy in my 2017 Forester! More
by Happy Gal
Employees Worked With
Ryan "Paco" Bhuvasorakul
May 23, 2017
Amazing Our salesmen, Craig Repanshek & trainee Ryne were fantastic. Craig was very knowledgeable and addressed all our questions and concerns. They really tr Our salesmen, Craig Repanshek & trainee Ryne were fantastic. Craig was very knowledgeable and addressed all our questions and concerns. They really treated us like family, and made the experience stress free. I highly recommend him. More
by diffle
Employees Worked With
Craig Repanshek
May 18, 2017
Good Location. Everything we needed. Would stay again. Nathan was so helpful and answered all our questions a. He is a very knowledgeable salesman. He made this a stress free experience. Would definit Nathan was so helpful and answered all our questions a. He is a very knowledgeable salesman. He made this a stress free experience. Would definitely deal with him again. More
by milton
Employees Worked With
Nathan West
May 14, 2017
2017 crossrtrek They did a good job with very little pressure. They accepted a personal check which was unexpected. They handled the trade to my expectations. Very They did a good job with very little pressure. They accepted a personal check which was unexpected. They handled the trade to my expectations. Very friendly More
by Crosstrek2017
Employees Worked With
Jamar Covington, Javier Vega
April 23, 2017
They wrecked my less than 2 year old car and didn’t repair i They promised that after the repairs, the car would be at the same condition as it did before the wreck or better, and that they take pride in what th They promised that after the repairs, the car would be at the same condition as it did before the wreck or better, and that they take pride in what they do and will not cut corners to fix their mistakes. They repeated that statement to me three times or more, I figured since they promised, I can take that as a verbal contract if they cannot deliver their promise. After the repairs, I noticed the paint on driver side quarter panel and the bumper has a mismatch of about 5%, the passenger side has a mismatch of about 15%, and the gaps between the quarter panel and bumper were also different on both sides. I pointed this out to them. They were able to see the imperfections. They said there is nothing more they can do fix this and that they have done their best. I think they were trying to cut corners and save a little money. They were trying to show me new cars on the lot that all cars will have a slight mismatch between plastic parts and metal parts. That is fact that I understand and I fully support it, but that wasn’t my point. My point was, if you can make one side have a mismatch of 5%, I’m sure you can make the other side have a mismatch close to 5% as well. They didn’t even want to tell me much about what they did to repair the damages. They just told me that they replaced the bumper and painted the bumper. They didn’t say anything about repainting the quarter panel. I know they did because the scratch on the quarter panel caused by the wreck was gone, and there were paint dust all along the edge of the panel they painted. There isn’t any paint dust on the other side’s panel. This tells me that they only repainted the quarter panel on the driver side only. Hence, the mismatch on both sides are so different. I even noticed tape marks on the bumper and the diffuser. Which tells me that they didn’t take out the diffuser before painting the bumper. After an hour of back and forth debating about the issue, they only offer me $200 for all this. I was thinking to myself, $200???? Are you serious? I have waited to buy a car of such characteristics for more than 10 years. I tried my best to take care of it. Not putting loads of miles on it, not driving it hard, regular maintenance, and regular washes. Then they wreck my car? And not fixing it properly like they should? Then only offering me $200??? Just the diminish value of the car due to the wreck and improper repairs should already be over $2000. They should also have pay me to have my car fixed to my expectation by another shop, and all the inconvenience and distress this has cause me. Being a car enthusiast, having a car that you have been waiting for so long, and taking such care of it, just to have someone else wreck your car and not fixing it correctly is like you married the girl of your dreams then someone violates her. It is a pain that is indescribable and stressful. So, if anyone who loves their car, or is worried that something might happen to their car. I suggest you stay away from these guys. More
by TellItLikeItIs
Employees Worked With
serive department
April 19, 2017
Outstanding service! Our salesman, Nathan West was very knowledgeable and provided a stress free experience. I highly recommend him. From shopping to close, this team t Our salesman, Nathan West was very knowledgeable and provided a stress free experience. I highly recommend him. From shopping to close, this team treated us like family. More
by joker96bravo
Employees Worked With
Nathan West
April 11, 2017
Great experience Felt everything went smoothly! Steven was great - very attentive and seemed to have our best interest in mind. Did not want to over sell us items we d Felt everything went smoothly! Steven was great - very attentive and seemed to have our best interest in mind. Did not want to over sell us items we did not need/want. Would definitely recommend! More
by Anne13
Employees Worked With
Steven McNeil
