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Cavender Subaru of Norman
Norman, OK
2,704 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,704 reviews
July 11, 2023
I was very pleased we did everything on line, l had a car picked out and it wasn't in so I wanted which I was pretty excited! My car arrived it was 2 weeks earlier than expected, unfortunately I couldn' car picked out and it wasn't in so I wanted which I was pretty excited! My car arrived it was 2 weeks earlier than expected, unfortunately I couldn't go right then to finish the purchase. My husband and I were dealing with health issues and scheduling at that time. To make this shorter.... I received a last email very concerning about how I was inconveniencing them and that I was also causing their stock to be off. It was not a very nice text. I declined the car and apologized for the inconvenience. 2 weeks ago..... my 1000.00 deposit has not been returned, and I have tried several times by phone and am always transferred to someone who doesn't answer. Very upsetting More
by darrjan27
Employees Worked With
Ali
July 06, 2023
Everyone I interacted with was fantastic, but I really feel my service rep Kai went above and beyond to make my experience a great one. I really appreciated how she took the time to guide me through the p feel my service rep Kai went above and beyond to make my experience a great one. I really appreciated how she took the time to guide me through the process, like managing expectations with troubleshooting an intermittent issue I was experiencing, keeping me in the loop with updates, and going over what maintenance was done and plan for future maintenance visits. I'm also impressed about how the staff checked in for feedback and if there was anything that could be done better to improve my experience. Everything was great! Keep up the awesome work! :) 10 out of 10 would recommend and look forward to my next maintenance check in! More
by KR
Employees Worked With
Kai Lee
July 02, 2023
Once again, thanks for the great service! Love their waiting lounge which is like visiting a coffee shop while waiting. I always make a vanilla latte while waiting. Love their waiting lounge which is like visiting a coffee shop while waiting. I always make a vanilla latte while waiting. More
by dschuerch101
Employees Worked With
Krista Jo Christian, Pete Hamather, Brian Biehl, Oscar Garcia
July 01, 2023
I have been fortunate, for the most part, in having great service from this deslership. Only one negative service rep... and I'm sure he doesn't realize how he comes off... such as telling me the feature service from this deslership. Only one negative service rep... and I'm sure he doesn't realize how he comes off... such as telling me the feature concerning me wasn't really important, anyway. When I got home, and thoroughly read the service report the problem was not accurately stated. More
by DLBrownChristian54-007@outlook.com
Employees Worked With
Kyzlie
June 29, 2023
Kia was fantastic! Very friendly quick and efficient t service. Kept me updated on what was happening during my wait. Nice waiting area. The only thing I missed was the Very friendly quick and efficient t service. Kept me updated on what was happening during my wait. Nice waiting area. The only thing I missed was the car wash this time. I loved the video of the service of my car! More
by kelton
Employees Worked With
Clint Ashby
June 28, 2023
Very friendly staff. Connar was our sales representative for a new Subaru. She was so knowledgeable about the Subaru. Answered all our questions. This will be our third Connar was our sales representative for a new Subaru. She was so knowledgeable about the Subaru. Answered all our questions. This will be our third Subaru! Patient as we asked for one more test drive. Very professional from meet and greet to completing paperwork. The service department is exceptional as well. Highly recommend Cavender. Highly recommend Connar. Most polite sales force I have ever seen. More
by Happy Customer
Employees Worked With
Freddy Londono, Connar Pomaville, Joel Ojeda
