Cavender Subaru of Norman

Hudiburg is very customer service oriented! My recent experience with Subaru was to address a serious recall. They got me in right away after I received the notice and even gave a loaner to prev My recent experience with Subaru was to address a serious recall. They got me in right away after I received the notice and even gave a loaner to prevent me having to wait in a crowded waiting area. They were kind and courteous.. I will recommend Hudiburg! More

Quick and efficient I got an oil change and a recall repair. I also got a car for the afternoon while the shop worked. I really appreciated not having to wait in the wait I got an oil change and a recall repair. I also got a car for the afternoon while the shop worked. I really appreciated not having to wait in the waiting room during the pandemic. More

Great service as always Oscar is fantastic at coordinating and communicating. I am so pleased with the work the service department has done. A+ job all the way around. Oscar is fantastic at coordinating and communicating. I am so pleased with the work the service department has done. A+ job all the way around. More

They always take care of me and I don’t have to worry about anything at all and they explain what needs to be done is something is found during the service about anything at all and they explain what needs to be done is something is found during the service More

Do not go in person until Covid-19 is under control I was optimistic that the dealership would have some protections in place for patrons. The service staff were wearing masks; however, the waiting roo I was optimistic that the dealership would have some protections in place for patrons. The service staff were wearing masks; however, the waiting room had no protections in place, and not even recommendations for face coverings by patrons. Because of this I decided to wait outside but the area had only two benches, both of which were in the sun (and would be most of the day). I decided a bit of sun exposure outside was preferable to potential Covid exposure inside. This was disappointing and made me regret my choice to come in rather than wait some additional months. I have not been back to Hudiburg service since the covered maintenance for my vehicle expired a few years ago. This was a conscious choice; I always felt that the Service personnel were pushing hard to have me perform (and pay for) additional services, and I did have a very negative experience on one of these (long ago) previous service visits. My visit back for this recall affirmed this decision. The Service person was polite and not overly pushy, but there was definitely an unstated suggestion that my vehicle had some urgent needs to be worked on again by Hudiburg. I wonder if any vehicle ever leaves there without some unmet service need requiring a future appointment? I suspect this is not a person-specific issue but more the practice of the dealership. I will continue to frequent a more local garage by my house, where I do not feel pressure to have additional services, and to avoid the dealership (except when forced to return because of recalls). This may be my own perception toward the dealership practices, but I suspect it is shared by others. More

Service Dept Brian Biehl, serv advisor, was very helpful and nice. Who ever serviced my car got black grease on my seat and on my floor mat; Brian put a paper to Brian Biehl, serv advisor, was very helpful and nice. Who ever serviced my car got black grease on my seat and on my floor mat; Brian put a paper to protect the floor man; but it must have slipped over. I had ask for a complementary car wash; but there was still dirt on the car as the same as I had arrived; therefore I cleaned the grease off when I got home. This is the first time this has happened since I bought the car and always went back to the service dept. to have it serviced. More

Recall maint convenient Pete Hamather was very helpful. Scheduled quickly with loaner and had my Ascent picked up for recall maintenance. Picking up my vehicle and deliveri Pete Hamather was very helpful. Scheduled quickly with loaner and had my Ascent picked up for recall maintenance. Picking up my vehicle and delivering a loaner was very much appreciated especially during these times. Thank you to Pete and his team. -Kathy More

Very Pleasant, not too long, courteous service I am very happy with my service visits. They are always timely and brief. Nice people are employed at Subaru Service. Bye for now. OK, I am done now. I am very happy with my service visits. They are always timely and brief. Nice people are employed at Subaru Service. Bye for now. OK, I am done now. More

First service Service promised was On time and efficient. Friendly staff with initial greeting and information at time of departure. I would recommend Hudiburg Su Service promised was On time and efficient. Friendly staff with initial greeting and information at time of departure. I would recommend Hudiburg Subaru for service needs. More

It was fast cheap they brought it to me from Oklahoma to Wichita Kansas brought all paperwork that I need to fill out bought and paid for Wichita Kansas brought all paperwork that I need to fill out bought and paid for More