Cavender Nissan Rockwall

The employees are very friendly and concerned about their customers and take pride in their work. I appreciate da service I received when I came in for service. customers and take pride in their work. I appreciate da service I received when I came in for service. More

Took 3 hours to retest my vehicle. I left without them doing anything. Worse service visit I have ever had. I left without them doing anything. Worse service visit I have ever had. More

I have Never written an auto dealer review before. ...But over the last 30 years of buying cars I have been treated like royalty like Cavender's treated me...Clayton was really on the very as ball...pe ...But over the last 30 years of buying cars I have been treated like royalty like Cavender's treated me...Clayton was really on the very as ball...persistent but pressuring...and John Lewis and Lily went out of their way to make the closing process smooth and professional...we drove 15 hours round trip to buy the Titan Platinum Reserve and was 100% thrilled with the whole process....EVEN IF YOU HAVE TO DRIVE, IT IS TOTALLY WORTH IT AND THE TRIP THERE IS SO SCENIC!!! SUPER...SUPER GOOD FOLKS 👍 More

They are unorganized and will make you wait hours to buy and service your vehicle. I have waited multiple hours just for an oil change multiple times. They don't do paperwork properly and forget that I have and service your vehicle. I have waited multiple hours just for an oil change multiple times. They don't do paperwork properly and forget that I have already paid for the service option multiple times and don't let me leave. They would also never give me updates on my vehicle and always see it done but no one ever meets me. I have to get up and wait by the door for someone to say it is finished. More

Not impressed this time. My service guy Rondel did not come out until my car was ready. Usually they come out and give me an update. Also I had asked if the pressure in my ti My service guy Rondel did not come out until my car was ready. Usually they come out and give me an update. Also I had asked if the pressure in my tires had been checked, he said they had unfortunately that was not the case. They still had the same pressure. Just not impressed with him. More

Nice clean. Nice to have a greeter at front entrance who is pleasant. My salesman Aaron was as pleasant and friendly as anyone I have dealt with in car sales in Nice to have a greeter at front entrance who is pleasant. My salesman Aaron was as pleasant and friendly as anyone I have dealt with in car sales in many many years of trades. His interest above selling me the car was to make sure I understood what he was saying. His courtesy and caring was above and beyond. In my oberservation of him , he handled more than one circumstance at the time with greatest of ease. So KUDOS to AARON JOHNSON. 🔝💯☀️😁👍👍👍 More

Shifty, not trustworthy, inferior work. Not happy with the new dealership. I've used Nissan since 2017 when I purchased my Murano for maintenance. Since Cavender took over the service depa Not happy with the new dealership. I've used Nissan since 2017 when I purchased my Murano for maintenance. Since Cavender took over the service department tries to talk me I to work that does not need to be done. The last oil change and tire rotation will be the last visit to the dealership. They told me my brakes were dangerously low and needed to be replaced. It would cost me $333 per brake if there was no damage. I purchased brakes for $120 (all four) and had my brother in law help me replace them. Over half the pad remained, they were not dangerously low and there was no rotar damage. The worst part is that my lug nuts were all dangerously loose, which could have caused an accident...because the dealership did not tighten them well. I was also missing one! I used to trust Nissan and the service I received. No longer! I thought my next car would be a Nissan... I will be reconsidering. More

Clayton and the team worked hard to get me the best deal and stay within my price range. I was shown nothing but kindness and respect during my visit. and stay within my price range. I was shown nothing but kindness and respect during my visit. More

Cavender's dealership was clean and inviting. The sales rep, Dalita, understood my needs and filled them without trying hard upsell me. The staff at the dealership were friendly and welcoming. T The sales rep, Dalita, understood my needs and filled them without trying hard upsell me. The staff at the dealership were friendly and welcoming. The car buying experience at Cavender was as painless when compared to other times that I've purchased a car at other dealerships. More

Great team work by the sales team. I never set foot in the dealership or the state. I never set foot in the dealership or the state. More