Cavender Nissan Rockwall

I've had problems with this dealership in the past on the sales side. Well, thier service/ parts aren't any better apparently. I recently went there(really because it is the closest dealership to my ho sales side. Well, thier service/ parts aren't any better apparently. I recently went there(really because it is the closest dealership to my house and wanted to give them another chance), because a trim piece had broken off of my passenger side seat. I have a 2023 Titan with the 100,000 mile warranty from Nissan. They would not cover the broken party because they said it "looked like the clip did not break, but the plastic tab broke, and that never happens unless the customer broke it, so it is not a manufacturer defect". I tried to argue the point of why I would want to break stiff off on my own vehicle and that I've owned other Titans and never had this part fail like this. So the service advisor looked up the part cost and said $224 + $100 labor to install. I was livid that first of all, they were making a big deal about a $200 part instead of just covering under warranty. Secondly , $100 in labor for a 15 min. Swap? Well, out of frustration, I ordered the party through them, they did give me a military discount which brought the cost of the party down to $210. Was told it would be here in about 2 days. While waiting for the part, I kept getting frustrated about how I was dealt with by the service dept. So I went to a different dealership. I showed them the issue and they said they would cover it under warranty, no questions asked. I didn't have to explain anything to them. The new dealership I went to even said why argue with the customer over $100 part? I said well Cavender Nissan of Rockwall was charging me $210 after a military discount. The new dealership could not believe it. He showed me thier invoice ( it was $114). Then I googled the part number and found it at multiple dealerships from $115-$140. Unless you want to just give away your hard earned money, I would stay away from Cavender Nissan of Rockwall, they will gladly rob you with a smile on thier face. More

Absolutely thrilled with my experience at Nissan of Rockwall! Jaspreet Singh (GSM) made the entire car-buying process incredibly smooth and stress-free. His knowledge, professionalism, and dedication t Rockwall! Jaspreet Singh (GSM) made the entire car-buying process incredibly smooth and stress-free. His knowledge, professionalism, and dedication to customer satisfaction truly set them apart. I couldn’t have asked for a better experience purchasing my first car. Highly recommend this dealership to anyone looking for top-notch service. Thank you, Jaspreet and team! More

Cristi was phenomenal! !! He listened to our wants and needs, he was very informative and knowledgeable, he got us a great deal, he walked us through every feature on the ca !! He listened to our wants and needs, he was very informative and knowledgeable, he got us a great deal, he walked us through every feature on the car and he was so personable and polite! We were dreading looking for a new car but, Cristi made this experience so easy and enjoyable!!! Our next vehicle will definitely be from Cavender!!! Thank you Cristi, Thomas and Alexa! More

It was a pleasure to have this deal with such kind people specially mr Cristi specially mr Cristi More

I had a wonderful experience at Cavender Nissan. Charlie sent me pictures of different vehicles based on my families needs. After listening to my needs, I purchased a brand new 2025 kicks , every em Charlie sent me pictures of different vehicles based on my families needs. After listening to my needs, I purchased a brand new 2025 kicks , every employee from Charlie to Nikki in finance were very helpful! More

I got a used vehicle for my son. Getting approved and sales portion was fast. They even delivered it to my work for me. Getting approved and sales portion was fast. They even delivered it to my work for me. More

Contacted dealer online today and agreed to a price in writing from Kosi the salesman. Showed up at the dealership and sales manager wanted to renegotiate the price. He added $2300 to the agreed upon pric writing from Kosi the salesman. Showed up at the dealership and sales manager wanted to renegotiate the price. He added $2300 to the agreed upon price and refused to honor the written agreement we had. Very disappointed in dealer and with the dishonesty we experienced in this business. We moved on to another dealer. More

Their bio on their business Instagram says “Customer Service & Loyalty are our focus.” And honestly, I’ve never seen and experienced something MORE CONTRARY TO THIS IN MY 37 YEARS OF LIFE!!!!!!!!! If Service & Loyalty are our focus.” And honestly, I’ve never seen and experienced something MORE CONTRARY TO THIS IN MY 37 YEARS OF LIFE!!!!!!!!! If I could give negative 1 million stars, I would. I should have listened to my intuition from the very beginning and walked away when they lied the first time. I’ll do this in 2 parts, one for sales and then one for service, since I’ve had the vehicle 2 months and had an ongoing issue with it since I bought it. This is long, but please take these words into consideration when looking at cars from this dealership and just stay as far away as possible. I totaled my previous vehicle in July 2024 and needed another one ASAP, as I drive a lot for one of my 3 jobs. I’d always dreamed of owning a Lexus and when I found the one that was in my budget, had the specs I wanted, I reached out to Cavender to get some info. I conversed via text & email, back and forth with my salesperson, Zachary, explaining that I had just started a new job and wanted to get most everything done with numbers and financing before I came in so that all I basically had to do was test drive to make sure I liked the car, and sign. I was told that they had run my credit and would be able to make the deal in the range of monthly payment I was looking for. I confirmed that when coming in the next day, all I would need to do was test drive and then finalize everything, so that I could be in and out quickly since I had just started this new job and didn’t want to be away too much. I made an appt for the following day, first thing in the morning as soon as they opened. When I got there, we test drove the car and I decided it was what I was looking for. When we went in to start paperwork, I was informed that they had, in fact, not run anything thru the banks, even though I had sent them all of my proof of income, DL, and all other paperwork they requested, the day before. I should have IMMEDIATELY walked away then. I would have saved myself from SOOOOOOOOOO much.. I waited…and waited….and waited some more. 4.5 hours to be exact. Again, should have walked away then. The finance person, John (maybe?), I can’t remember exactly, came out with a number that was way above the number I had given that they confirmed I would be able to obtain. I pushed back but was told that they weren’t willing to give all of my different proofs of income from my 3 jobs to the banks. I get paid via zelle for one of my main forms of income. Eventually, I was pressured into signing and made to believe that I wouldn’t find any other lender that would accept my somewhat unconventional sources of income. I signed the paperwork, REGRETFULLY, because I was made to feel like I had no other option. AGAIN, I WISH I WOULD HAVE LISTENED TO MY INTUITION AND WALKED AWAY FROM THE VERY BEGINNING!!!!!!!!!! I’ll do a separate review regarding the service team and how they handled the ongoing issue I STILL have with the vehicle, to this day, 2 months later. More

To be honest, I feel to be the victim of a bait and switch. I had originally looked at a Nissan Sentra on Saturday 09/21. On the test drive, I informed the sales person (Jakob) of my list of needs (bli switch. I had originally looked at a Nissan Sentra on Saturday 09/21. On the test drive, I informed the sales person (Jakob) of my list of needs (blind spot detection, rear camera, adaptive cruise control, satellite radio, heated seats, 360 camera, and rain sensing wipers). Jakob informed me, in order to get these features, I would need to look at the Nissan Altima which is a different in price of roughly $8000.00 After agreeing to a test drive, Jakob was pulled away and replaced with Charlie to join me for the test drive in the parking lot. It being very late in the day to complete the paper work, decided to return on Monday. After work on Monday I returned to the dealership, signed all the paperwork and led over to my new car. Imagine my surprise when I asked for a demonstration how some features worked to be told the car did not have it. Of my list of wants, the only features the vehicle had was satellite, rear camera, and blind spot detection. I reached out to Carina Hernandez, the dealerships "Owner Loyalty Manager", on Friday 09/27 via email to voice my concerns. Shortly after 4:28 pm, Jakob called me and profusely apologized for his mistake in not communicating the list of features I wanted to Charlie and Colby. He stated he would speak to Colby to discuss a possible solution and to expect a call within 10-15 mins. A call that never came. I then reached back out to both Carina and Colby via email this morning (09/28). The offered solution was to trade in the car I purchased on Monday for another trim level that. However, they would only provide a trade value of $25,000.00 although my investment (down payment, trade, and amount financed) is currently $34,000.00. Basically a loss of $9,000.00 I protested to this offer and was basically told it was all they would offer to resolve the issue. Buyers beware! After diving deeper into past reviews on this site and others, it appears this situation and proposed resolution is common with this dealership! I plan on filing a complaint with the FTC and Attorney General. More