Cavender Grande Ford

Service advisor James was very friendly and helpful. Entire staff was very knowledgable. Will definitely be going back for my next service. Entire staff was very knowledgable. Will definitely be going back for my next service. More

It started off as a good experience until we purchased the vehicle right before closing on a Saturday evening and drive 10 miles to have the oil pressure light come on. Since they don’t work on it it wou the vehicle right before closing on a Saturday evening and drive 10 miles to have the oil pressure light come on. Since they don’t work on it it would have to go to an authorized dealer for the diagnosis and repair. The vehicle sat there for an entire day before somebody higher in the dealership had to get involved to have it taken to the other dealership. Been a week and still haven’t heard anything. The sales /service department won’t even respond back now to let me know what is going on. Very frustrating!! More

Excellent customer service experience. It’s always a long process with all the paperwork, but the salesman, Guillermo, was great to spend time with. Easy trade in process and easy purchase It’s always a long process with all the paperwork, but the salesman, Guillermo, was great to spend time with. Easy trade in process and easy purchase. More

great service . Recommend it . Honest salesman Lance . I would buy again from them. Call them. Recommend it . Honest salesman Lance . I would buy again from them. Call them. More

James was so helpful. Excellent customer service.He went above and beyond. Highly recommend this Ford dealer. Excellent customer service.He went above and beyond. Highly recommend this Ford dealer. More

The dealership was more then accommodating they sent a mobile service tech out and had my car fixed in no time. They were very professional and timely mobile service tech out and had my car fixed in no time. They were very professional and timely More

I was looking to buy my next pickup truck and made a few inquiries online. The next day I received a call from Roger and he told me about the special offers they had. I drove to the dealership immediately t inquiries online. The next day I received a call from Roger and he told me about the special offers they had. I drove to the dealership immediately to meet with him. He was waiting outside with the F150 that I liked so we went for a test drive. Loved the truck and Roger was very helpful in making my decision. He pointed all the features and specs of the truck and most importantly he did it with a lot knowledge and confidence. Thanks to him I made a good decision and I'm very happy with my choice. The process was very smooth and the deal was awesome! Thanks again Roger for making that phone call this morning! More

I purchased my very first brand new car from Cavender Grande over the weekend and couldn't have been happier with the experience! I really like that the salespeople work as team. Initially, my appo Grande over the weekend and couldn't have been happier with the experience! I really like that the salespeople work as team. Initially, my appointment was with Lance but I showed up an hour early and Lance was in the middle of helping someone else. Rather than make us wait, Lance passed us on to William who was amazing! Car salesmen get a bad rap for being smarmy but William was anything but. He was professional and friendly, listened to what I wanted, and made the whole process as easy as buying a car can be. I felt like I was working with a friend. Management was very welcoming. Two different managers (Lori and Aaron I believe) stopped to say hi and see if we needed anything - that's it. They didn't hover or interfere or try to push us into a more expensive car - they just wanted to say hi. Finally, the finance guy, David - super nice! He presented and explained all of the a la carte warranty options and then left it up to me to add or not add whatever I wanted. He accepted my choices without trying to upsell. I really appreciated that. Overall exceptional experience! I'll definitely go back to Cavender Grande in the future and recommend them to everyone I know. More

James was very professional and always kept me updated on the progress of my repairs the progress of my repairs More

Took my car in for recalls, about 4, and they got it good to go in 3 days. Appreciate the speed and customer service. to go in 3 days. Appreciate the speed and customer service. More