Cavender Ford of Oklahoma City

Airbag Light Boondogel This was a long process because they don't set an appointment. Instead it is first come first serv. There for it takes much longer while my truck is w This was a long process because they don't set an appointment. Instead it is first come first serv. There for it takes much longer while my truck is waiting at the dealership for its place in line. So I tend to wait until an oil change is due so at least while the truck is waiting around some other service can be done. While waiting on the oil change to come due the part need to repair the airbag lite was sent back and was not in house when I scheduled the oil service. So it had to be reordered. The airbag problem started at 33,000 miles and after two attempts to fix it we were at 45,000 miles. The part goes back and were at 50,000 miles. I believed it was a less than 36,000 mile warranty item and was suprised when Jay said there was a $100 charge. He when to Jeff the service manager and they said the had a budget somewhere they could charge the $100 to. That kind of service to the customer will not be forgotten and I will continue to choose Reynolds as my Ford factory service provider. I just don't think they should have to charge a budget when it was a less than 36,000 mile warranty item. Thank you Jay for your help in this long drawn out matter that could have been so much easier if they would allow scheduled appointments. More

Best car buying experience yet. I just purchased my third vehicle from Reynolds. I started on their website. After locating a truck I was interested in, I called to check it's avai I just purchased my third vehicle from Reynolds. I started on their website. After locating a truck I was interested in, I called to check it's availability. Jack Howard was very friendly over the phone and indicated that the vehicle was available and verified the pricing. I told Jack I would be there in 45 minutes to take a look. When I arrived, the truck was pulled up to the front with the engine running, ready for the test drive. Reynolds let us take the truck with us while we ran some errands and meanwhile they appraised my trade-in and got the paperwork ready for us. When we returned, they had things prepared and we were out the door in less than 45 minutes. More

Great Sales Experience Brian Burris did a great job in finding the vehIcle we wanted. He kept me updated as to the progress. He was available after hours and was very respon Brian Burris did a great job in finding the vehIcle we wanted. He kept me updated as to the progress. He was available after hours and was very responsive. More

Fantastic service I have been dealing with Reynolds Ford and Jay Cornell since I bought the car in 2010 and the service has always been excellent. I will continue to u I have been dealing with Reynolds Ford and Jay Cornell since I bought the car in 2010 and the service has always been excellent. I will continue to use both the dealer and the service person. More

Always excellent service I have taken my F-250 to Reynolds Ford many times for routine service and body repair. I am appreciative of the quality attention my truck receives. I have taken my F-250 to Reynolds Ford many times for routine service and body repair. I am appreciative of the quality attention my truck receives. More

Quick and Easy . Our experience was great. We had done our research and knew what we were willing to pay and the value of the vehicle we were trying to buy. The "hagg Our experience was great. We had done our research and knew what we were willing to pay and the value of the vehicle we were trying to buy. The "haggling" portion of the deal took less than 15 minutes! We got a fair deal on a great used vehicle. We paid cash so I can't really "review" the finance side of the dealership. But our salesman, Jordan Lee, was great! Friendly, very knowledgeable of the vehicle we bought and made the buying process easy! More

Painless Car Buying Experience My husband and I purchased a Ford F-150 from Zach Peterson at Reynolds Ford, OKC. Zach was knowledgeable about the specific vehicle and all negotiatio My husband and I purchased a Ford F-150 from Zach Peterson at Reynolds Ford, OKC. Zach was knowledgeable about the specific vehicle and all negotiations were completely straightforward & honest. We never once felt pressured in any capacity, and Zach took the time to answer each of our questions thoroughly and respectfully. Despite how stressful car buying can be, Zach made our entire transaction - from start to finish - smooth and comfortable. My husband and I searched all around for the vehicle we wanted, but we couldn't find a better price, better mileage or better customer service than we experienced at Reynolds via Zach Peterson. We came back a number of times to look at different vehicles, and each time we were still greeted warmly and never rushed to make a decision. We felt our time and opinions were respected. I don't often write reviews, especially positive ones, but for the first time in our purchasing career, we legitimately had a painless car buying experience. We highly recommend seeking out Mr. Peterson if you're in the market for a new or used vehicle. Additionally, even the financing portion was painless. It was quick, efficient and, again, everything was explained thoroughly with questions answered in their entirety. There was not a long holding period while financing was being "figured out" and we were never pushed toward anything outside of our comfort zone (with either financing or the actual sale of the truck). More

Fantastic! Our family has bought several cars from this dealership and I myself have bought 2. The transaction was smooth, up front, and honest. The price was a Our family has bought several cars from this dealership and I myself have bought 2. The transaction was smooth, up front, and honest. The price was awesome, and the best I had found in a $500 mile radius. Hue is a great guy and Was an extremely easy to deal with! More

Great experience with a friendly and helpful staff Went in and Jack was extremely helpful. I think they could have done better with the price but overall I am extremely satisfied with my purchase. I wo Went in and Jack was extremely helpful. I think they could have done better with the price but overall I am extremely satisfied with my purchase. I would definitely recommend these guys to anyone and everyone who is looking for a Ford. I will definitely be doing business with them again and will tell all my friends and co-workers. Thanks again!! More

EXCELLENT EXCELLENT EXCELLENT Shane handled my financing and was thorough and efficiently quick very sharp young man!!!! Mack Hughes explained all the different options and was qui Shane handled my financing and was thorough and efficiently quick very sharp young man!!!! Mack Hughes explained all the different options and was quick yet thorough in his explanations!!! Thanks too go out to Larry Harris he set me up with the guys that handled my purchase of my new F-150 super crew truck More