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Cavender Ford of Oklahoma City

Oklahoma City, OK

3.5
554 Reviews

7320 NW Expy

Oklahoma City, OK

73132

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554 Reviews of Cavender Ford of Oklahoma City

March 18, 2017

Great service in the fastlane Service department didn't try to do a sales job. Just explained service that might be considered and left it up to me to decide. More

by gordon.fitzgerald
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Regina in accounting - took care of toll issue in Texas with vehicle i had traded in., Katie Franklin
Mar 20, 2017 -

Cavender Ford of Oklahoma City responded

Gordon ,we're glad that you were pleased with the level of service we provided. Our goal is to deliver what the customer needs and it's great to hear that we have succeeded. Thank you for your business. CW Evans General Manager

March 15, 2017

No Hassles I was so happy to see that the car I was interested in was still at the dealership. My sales agent opened the doors for me, held an umbrella over my h More

by tina52262
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Lee, CW Evans, Ian Costello
Mar 16, 2017 -

Cavender Ford of Oklahoma City responded

Thank you so much for taking the time to write a review and sharing your experience with us. We take your business very seriously and strive hard to deliver the level of service you expect and deserve. I'm glad we didn't let you down! We agree with you. Ian is an exceptional employee and truly an asset to our team. We appreciate your business and look forward to servicing you in the near future. Best Wishes - CW Evans General Manager

March 08, 2017

Bad customer service I had them do a warranty work on my truck. I purchased the transmission from a different dealer 03-16-16 it started to stick this year. The transmiss More

by Ford-guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
CW Evans
Mar 15, 2017 -

Cavender Ford of Oklahoma City responded

We are sorry to hear about your issue. We have investigated your concern and learned the part that was installed at a facility other than ours was a used part. The supplier of the part paid around a third of the labor cost for us to replace the transmission, and supplied another used part. This supplier is not affiliated with Ford Motor Co., so our organization cannot control their policy's. Had the transmission originally been replaced at our facilities, the repair would have been covered 100%. We have made calls to them on your behalf requesting reimbursement for the difference between their payment, and your out of pocket expense. Respectfully, Ken Hines Fixed Operations Director

March 08, 2017

Super Easy Everyone that we dealt with at Reynolds Ford were so pleasant and efficient. Couldn't have been easier and quicker to purchase a vehicle. Will be goin More

by Bill G.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Lee, Brian Orcutt
Mar 08, 2017 -

Cavender Ford of Oklahoma City responded

Bill, thank you very much for this review and for your support. We are very happy to help and we look forward to seeing you in the future. CW Evans

March 03, 2017

F250 King Ranch Perfect truck buying experience! Everything went exactly as I was told. Paperwork was quick and easy. I could not be happier with my experien More

by Colby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Lee, Brian Burris
Mar 05, 2017 -

Cavender Ford of Oklahoma City responded

Colby, Thank you for sharing your experience and taking the time to write this review. Your feedback is very important to us. We are glad to hear that Brian was able to help you with the purchase of your new Truck. We appreciate you and your business very much. CW Evans General Manager

March 02, 2017

Great experience No pressure. Nice people. Great buying experience. Don't go to another Ford dealer. This is the best dealer in OKC. I like the fact they are hone More

by caseytmooney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Lasher, Ian Costello
Mar 05, 2017 -

Cavender Ford of Oklahoma City responded

Casey, thank you for taking the time to write this review, also thank you for your support. We appreciate you and your business very much. We look forward to seeing you in the future. CW Evans - General Manager

March 01, 2017

Car Buying Experience I was able to confirm the car I was interested in was still available before driving 35 miles. Salespeople were great and was a very quick process. More

by Bear53
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Costello
Mar 01, 2017 -

Cavender Ford of Oklahoma City responded

Thank you for taking the time to give us this review. We are happy to help and glad we could find exactly what you were looking for. Enjoy your new car and let us know if you need anything else. CW Evans General Manager

March 01, 2017

Purchase 2026 150 Lariat Excellent experience in purchasing a new vehicle. We would recommend Rynold's to others who are looking for a new vehicle. We appreciate the professio More

by Pathfinder123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Green, Betty Taylor, Jordan Lee
Mar 02, 2017 -

Cavender Ford of Oklahoma City responded

Thank you so much for taking the time to write a review and sharing your experience with us. We take your business very seriously and strive hard to deliver the level of service you expect and deserve. I'm glad we didn't let you down! We hope you enjoy your vehicle and appreciate your business. Best Wishes - CW Evans GM

February 26, 2017

Great sales experience. Salesman was very helpful and knowledgeable. Experience with all that helped us was great! Very friendly. Sent contact in by e-mail. Follow up was gre More

by Bigr
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Robison, Norris Evans, Ian Costello
Feb 27, 2017 -

Cavender Ford of Oklahoma City responded

Thank you for taking the time to give us this review. We are glad you didn't feel any pressure, we work hard to make sure our customers feel relaxed so they never feel as if we are being pushy. Thank you again for this review and for your business. CW Evans General Manager

February 24, 2017

Fast, efficient and courteous. Reynolds responded immediately and had me going the next morning. I brought it in late Wednesday for warranty check up and they found a leaking oil pr More

by Steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Hoover
Feb 27, 2017 -

Cavender Ford of Oklahoma City responded

Steve, I'm glad you were pleased with the level of service our service department was able to deliver. We appreciate you and your business very much and look forward to servicing you again in the near future. CW Evans General Manager

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