Cavender Chevrolet

Ripoff - Scam Service Department Transmission blew up After leaving dealership's service department, reported engine light still on for transmission. Advised to continue on that it was repaired and probab After leaving dealership's service department, reported engine light still on for transmission. Advised to continue on that it was repaired and probably just forgot to reset the code. Transmission blew up then, with investigation discovering that Cavender had replaced the transmission filter and no transmission oil was getting through....causing the transmission to overheat and burn up ... altogether with towing etc costs approx $4000.00. Made numerous attempts to discuss with Cavender but they would not discuss so had a Transmission specialist in San Antonio take care of replacing. Could not just leave truck sitting there any longer for Cavender to answer our calls. The Transmission expert even called Cavender Service Manager to try and discuss their error and show them the damage before he began replacement but they would not even talk to him. I believe they thought it would just go away if they ignored me long enough. I tried to be nice, respectful, interested in their own prognosis but No Response. They had ample opportunity and I even kept low key...bringing a complaint only to BBB where they tried to deny fault saying the technician is no longer with them ... so we could not question his procedures and Cavender suggested they would pay $1500.00 to fix their error if I wouldn't tell anyone about it basically. I wanted full re-imbursement. I could not find a place on their website where consumers could write honest reviews....therefore am now in search of all such places in order to inform the public about their service department. We'd used Cavender for years as well as all our family and have always been able to get down to the problems at hand with any vehicle. We heard that employees had apparently been leaving the service dept left and right and a great deal of dissatisfaction-costly errors made because the policies changed to PUSH THE VEHICLES OUT, not fix them....and their attitude has been "mums the word" to the consumer. I would like to see the old guard "honesty" and "customer service" back in place....and truly a SERVICE department. We are Chevrolet to the bone and it is disparaging to be "HANDLED" in this fashion.... I'd say go on up the road to have your vehicles serviced by experienced technicians that listen when there is an issue..not just try to up sale you on some pckge service item. More

My wife and I left the house one morning to go vehicle shopping thinking we were probably going to end up in at least a ten year old vehicle with high mileage. We stopped into Cavender just to look around shopping thinking we were probably going to end up in at least a ten year old vehicle with high mileage. We stopped into Cavender just to look around and see what they had, but in the back of our minds we were thinking we'd never get into anything they had to offer due to limited credit. The entire staff proved us wrong that day. We left that day in a 2012 Chevy Traverse with very low mileage, and it was all thanks to the staff fighting to get us financed for the vehicle we wanted. We can't thank them enough, and we'll be buying all of our vehicles there from now on. Steven and Sara Postalwait Boerne, TX More

The Service Department at Cavender is absolutely FIRST RATE... I have several Chevrolet Products including twol late model Corvettes and have been extremely pleased with the Service Dept. The Sales Dept RATE... I have several Chevrolet Products including twol late model Corvettes and have been extremely pleased with the Service Dept. The Sales Dept is another story though. I have tried to buy cars here and was totally turned off. I won't use them to buy a car ever! Snobby and arrogant.... More

I'm a true believer in excellent customer service-I am in the sales industry myself-and so I know how competitive it is out their. We made this dealer our 1st choice to visit and the drive took longer than t the sales industry myself-and so I know how competitive it is out their. We made this dealer our 1st choice to visit and the drive took longer than the visit itself-from the moment we got off our car to meet with a salesman-we had no salesman in mind-we were assisted with a person whom we didnt have a name of-never shook our hand and when we asked what type of vehicle we were looking for he simply pointed to the direction of the vehicles-after looking a little we asked to see 2 vehicles so then he went to get the keys-still not knowing his name or him knowing ours-the 1st vehicle we looked at wouldnt start-so he called a mechanic to jump start it-we proceeded to see the 2nd vehicle took a test drive by then we got a handshake and introduced ourselves and thats because my husband initiated the handshake-after test driving the vehicle we went into his office to negotiate-we negotiated 2 times and got turned down and left with no vehicle-very disappointed with this treatment-we were pre-approved by our bank and even had a buyers check in hand-sad to see that this dealer made no deal-I hope this review will be a lesson to be learned from not just the dealer but for the consumer as well. More