
Cavender Chevrolet
Boerne, TX
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Very pretty Dealership. They have so much money that they can ignore customers. Had an appointment today at 2pm. Showed up a little early. Checked in with the receptionist and she said my appointment was wi can ignore customers. Had an appointment today at 2pm. Showed up a little early. Checked in with the receptionist and she said my appointment was with Jonas. Sat down for a few minutes then told the receptionist that I'd be walking around in the front. Spent about 30 min walking around. Saw a lot of what appeared to be important people pretending to be busy. Made eye contact with about half of them and the were pretty good about ignoring me. I know what the problem must of been "I was invisible ". Next week I'm going to Houston, maybe they will be willing to see me and sell me a Silverado. More
Returned 2019 Traverse for engine oil leak. Rear main seal and oil pan gasket leaking. 6 days in the shop (including a Sunday) for this job isn't unreasonable EXCEPT it was like pulling teeth to get any seal and oil pan gasket leaking. 6 days in the shop (including a Sunday) for this job isn't unreasonable EXCEPT it was like pulling teeth to get any status updates. Pick up on day 2? day 3?loaner offered day 5?... Poor communications from Cavender. Appears to be significant turnover among service writers and previous loss of experienced technicians has taken a toll on customer service. Then we try to pick up vehicle and floor mat is dirty and battery light on due to a connection left unconnected. Yes, they washed the vehicle, but (per Billy) they should have vacuumed floors and didn't. The Cavender boys have been in the business a long time... complacency? I'm reminded that any Chevy dealer can perform warranty work, no matter you buy the vehicle. Cavender needs significant improvement on quality control and customer service, especially communications. More
If you’re looking for someone to be kind and help you with a sale but then provide the worst possible customer service after they made their money and got you in the car you want, this is the place to go with a sale but then provide the worst possible customer service after they made their money and got you in the car you want, this is the place to go. They got my wife and I the vehicle we were looking for but since then, they have been horrible. I have called multiple times to get help with my Cavender protection package, which ended up being a waste, I have never been able to speak with anyone, they keep sending my call to extensions that make me leave a voice mail and I have NEVER received a call back. I purchased my other vehicle from San Antonio DCJR, till this day, they are amazing when it comes to helping me out, I always get a response within 24 hours. I’ll never get another vehicle from Cavender Chevrolet again. More
OMG if you are looking for an awesome Chevy ask for Alan Thomas.Je is honest and straight forward .He was sooo easy to work with and help me amazingly !Great salesman. Thomas.Je is honest and straight forward .He was sooo easy to work with and help me amazingly !Great salesman. More
Cavender Chevrolet,Thank you for the great service. The Cavender Chevrolet, Thank you for the great service. The sales rep that helped me was Alan Thomas, who did an excellent job! He went out of his way t Cavender Chevrolet, Thank you for the great service. The sales rep that helped me was Alan Thomas, who did an excellent job! He went out of his way to help me find the truck (2020 Silverado Z71) I wanted. In the end, my decision was not to buy a truck at the moment. He gave me a great deal, but thought it was not wise to buy a vehicle during the tough times (coronavirus) we are going through. He was very classy and respectful about my decision. In the future when ready to buy , I’ll definitely come back....thanks Alan! Javier Partida More
If I could give a 0 I would without a doubt. After speaking with a salesman multiple times about a corvette they have on the lot, looking at all of the pictures they had taken of the car and reviewing speaking with a salesman multiple times about a corvette they have on the lot, looking at all of the pictures they had taken of the car and reviewing a video the salesman sent me of the car in question, I decided to jump in the car for a 2 hr. ride and go pick up the car. I finally made it to the dealership and that is where things went downhill SUPER quick. When I got there, they said they were having an issue with getting it started because the battery was dead. I said, no problem as they were going to install a brand new battery for me. Finally they brought the car around ... the first thing I noticed is that they didn't even bother to wash the car even though they knew I was coming to pick it up. But that was the least of my worries. I go to the driver door to open it up and there is a chunk about the size of a penny broken out of the fiberglass on the door covered up by paint right by the handle. My buddy who was with me told me to come around to the other side .... wow ... a super deep key mark from the back fender all the way to the front quarter. I then noticed that neither the drivers window or the passenger window went full up after closing the door. The tint on the windows was bubbled, cracked and just falling off. Both of the visors were busted and the mirror fell in my lap when I went to open it up. The telescopic wheel would not go in or out. To top it off, I then got out of the car and did another walk around. The front bumper was a completely different shade of yellow. To say I was pissed and disappointed was an understatement ... especially after the salesman stated numerous times that the car was in excellent condition. At the end of the day, this right here is why you need to inspect everything yourself before purchasing. Did I mention they actually RAISED the price another $1000 on the car after I looked at it and did ZERO repairs to it. More
Ruben was simply amaiNg! He worked very hard with my husband and I to find the perfect Tahoe for our family! Thank you so much! We had a lot of obstacles and he stuck by our side the entire way! We have husband and I to find the perfect Tahoe for our family! Thank you so much! We had a lot of obstacles and he stuck by our side the entire way! We have been looking since July of 2019 and finally found one November 2019! He never pressured us at any time but always sent us updates of Tahoe’s he had found for us!! More
Friendly service staff. Terry went out of his way to rectify a situation that would of driven me to do service elsewhere. I recommend this dealership for your service needs. Terry went out of his way to rectify a situation that would of driven me to do service elsewhere. I recommend this dealership for your service needs. More
AMAZING CAVENDER TEAM! We went in to Cavender Chevrolet today to look into upgrading to a Silverado Z71 for my husband. Not only was Brady amazingly helpful and informative, We went in to Cavender Chevrolet today to look into upgrading to a Silverado Z71 for my husband. Not only was Brady amazingly helpful and informative, he was an all around nice guy! A huge shout out to Cavender for understanding that your team members will make or break you and for having Brady, Corey, John, and Charles on board to help make this an amazing early Christmas experience for us...my husband could not be any happier! Thank you all! More
Hides defects with huge price sticker Damage (1 inch in diameter, chip/ crack, previously filled with resin) on windshield was covered with a big price tag at all time. The price tag was Damage (1 inch in diameter, chip/ crack, previously filled with resin) on windshield was covered with a big price tag at all time. The price tag was removed only after the finance transition was completed. Cavender Chevrolet Preowned Manager deceitfully withheld information affecting the desirability of value of a vehicle to obtain a financial advantage. More