Cavender Cadillac - Service Center

We had always driven Chryslers, Pontiacs, and Volkswagens, but in 1991 we became interested in Cadillacs. We went to a dealership in a city very close to where we live and were totally ignored b Volkswagens, but in 1991 we became interested in Cadillacs. We went to a dealership in a city very close to where we live and were totally ignored by every employee we came into contact with. We walked out! We don't dress in fancy clothes or wear flashy jewelry, so we had the impression that they were "judging the books by their covers." A few weeks later, we rented a car to drive to Dallas (we just didn't trust our old Pontiac or either one of the Volkswagen Rabbits, to take us that far). On our way, as we approached San Antonio, which is 150 miles north of our home in deep South Texas, we decided on a whim to stop in at Cavender's Cadillac, as we had seen an ad about them in a magazine. We walked into the Cavender Cadillac Dealership "just to look." The moment we were inside the door, we were greeted by an employee. We told him we were just looking, but he went and got a salesman who offered to answer our questions. We were not pressured, but we were treated with a great deal of respect. To make a long story short, we drove out a few hours later in a beautiful Cadillac Sedan DeVille. We have gotten a new Cadillac every two years since. The one we have now is leased for three years. We drive the 150 miles every chance we get to have our car serviced. They keep our car for us while we go on vacations. We know that we can trust them to treat us right and not charge us for repairs that we don't really need. (The cars have always been purchased in my name, but my two sisters and I pay for it equally. Before we started doing business with Cavender we were always worried that we might be taken advantage of because we are women. We don't worry about that with Cavender. They are so trustworthy in every aspect of our dealings with them. We feel a deep loyalty to Cavender Cadillac, because everyone who works there from the owner on down have treated us royally for 20 years and they have given us superior service. More

Excellent customer service from Carlos Villarreal. We Excellent customer service from Carlos Villarreal. We had the Auto Butler sealant applied during this service to our 2010 Hybrid Escalade with Whit Excellent customer service from Carlos Villarreal. We had the Auto Butler sealant applied during this service to our 2010 Hybrid Escalade with White Diamond paint. The vehicle now looks brand new - Glad this product was recommended at time of sale as we were not aware of Auto Butler (it is not offered by the other Cadillac dealership (Ken Batchelor) where we purchased other previous cars. So thank you to both the sales and service teams at Cavender. More

In and out in 24 hours even though a raditator for my H2 had to be shipped in. Brought it in on a Tuesday, was promised it would be finished by Thursday PM at the earliest, and I picked it up completed alon had to be shipped in. Brought it in on a Tuesday, was promised it would be finished by Thursday PM at the earliest, and I picked it up completed along with some maintenance on Wednesday around noon. Under-promised and over-delivered!! Great Service. I will be back for all maintenance and repairs. Great job, Cavender! More