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Cavender Cadillac - Service Center

San Antonio, TX

4.7
269 Reviews

269 Reviews of Cavender Cadillac - Service Center

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December 23, 2024

Speedy and excellent service, professional and courteous service rep Carlos Villarreal. Always enjoyable and comfortable waiting area. More

by fhtyler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Villarreal
Dec 26, 2024 -

Cavender Cadillac responded

Thank you for sharing your experience with us! We're delighted to hear that Carlos provided speedy and professional service at Cavender Cadillac. We look forward to welcoming you back in our comfortable waiting area anytime!

December 22, 2024

My family and I have been Cavender customers since 1964 and can always count on great service😢 More

by ehodgeiii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Cavender Cadillac responded

Thank you for sharing your support of Cavender Cadillac!

December 21, 2024

Excellent service experience as usual with the service and maintenance of my vehicle with Carlos and the mechanical department. More

by Mrccet52@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos service representative
Dec 23, 2024 -

Cavender Cadillac responded

We're delighted to hear that Carlos and the mechanical department provided you with another excellent service experience at Cavender Cadillac. Thank you for your continued trust in us!

December 21, 2024

Great service as always. We drive a ways to Cavender Cadillac because their customer service is the best. We tried another dealership closer in the past and couldn't even ge More

by d.floresexl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos. Service team
Dec 23, 2024 -

Cavender Cadillac responded

Thank you for making the trip to Cavender Cadillac and sharing your experience! We're delighted that Carlos and our team continue to provide top-notch service. Your recommendation means a lot, and we look forward to serving you again in the future!

December 21, 2024

While my service advisor, Lindie, is very helpful and always tries to make things right, this dealership has communication issues. Twice what I’ve brought my car in for has caused confusion. Also, it see More

by Lesndan1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Cavender Cadillac responded

Thank you for sharing your experience. It's great to hear that Lindie has been helpful, but I'm sorry about the communication issues and wait times you've encountered. We appreciate your feedback and will work on improving our service efficiency. If there's anything else you'd like to discuss, please feel free to reach out. Thank you, Allie Peters - Vice President of Service Operations - (210) 561-4900

December 20, 2024

Over the past 7 years, I have trusted this facility for my vehicle maintenance and have consistently been impressed with the outstanding service. Carlos Villareal has been a standout advisor, showing profe More

by Sandoval_jf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Villareal
Dec 20, 2024 -

Cavender Cadillac responded

Thank you for your continued trust in Cavender Cadillac over the years! We're delighted to hear that Carlos Villareal has provided exceptional service and professionalism. We look forward to assisting you with your next vehicle purchase when you're ready!

December 20, 2024

Carlos is very professional in his ability to get information to the shop quickly informing them of possible issues and directions to address as a solution is formed. Thank you Carlos. More

by benniedfarrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Villarreal
Dec 20, 2024 -

Cavender Cadillac responded

Bennie, we're delighted to hear that Carlos provided such professional service at Cavender Cadillac. Thank you for sharing your experience with us!

December 20, 2024

The Cavender Cadillac workers displayed great customer service. I would recommend them to others for service. More

by Mary2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Dec 23, 2024 -

Cavender Cadillac responded

Mary, thank you for recommending Cavender Cadillac! We're delighted to hear about your positive experience with our team. We look forward to serving you again in the future!

December 18, 2024

Friendly, attentive and thorough. Enjoyed the comfortable waiting area and complementary fat pills (donuts). Thank you. More

by zedalavs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond
Dec 18, 2024 -

Cavender Cadillac responded

We're delighted to hear you enjoyed the experience and amenities at Cavender Cadillac! Our team is always here to provide friendly and attentive service. Thanks for sharing your feedback!

December 17, 2024

Kevin is very helpful but not too pleased with results. I hear the part is on back order but I don’t understand why so long. My car is parked because I’m afraid to drive because fan stays on way after car More

by Msgiorta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin from service
Dec 17, 2024 -

Cavender Cadillac responded

Thank you for sharing your feedback with us. We're glad to hear Kevin was helpful, but we understand the frustration regarding the back-ordered part at Cavender Cadillac. Please reach out directly so we can assist further and discuss loaner options while waiting for your car's repair.

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