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Cavender Cadillac - Service Center

San Antonio, TX

4.8
320 Reviews

320 Reviews of Cavender Cadillac - Service Center

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June 21, 2024

They over charged me for my last service. They took advantage of the fact that I was a woman without much car knowledge. What really upset me the most was the fact that I have been coming to More

by Ladytexan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos
Jun 22, 2024 -

Cavender Cadillac responded

I'm truly sorry to hear about your recent experience. We strive for fairness and transparency with all our customers, so this feedback is very concerning. I'd like the opportunity to look into this further and make things right if possible. Please reach out when you can. Thank you, Katie Dodd - Service Lane Manager - +1 (210) 640-7683

June 19, 2024

The service managers always greet you with a smile and are always courteous. Very professional and efficient organization. More

by tycros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Jun 21, 2024 -

Cavender Cadillac responded

Thank you for the kind words! We're delighted to hear that our team at Cavender Cadillac provided courteous and professional service. We appreciate your support!

June 16, 2024

Staff go out of there way to make your trip a positive experience. Nice lot especially since the construction is complete. More

by Nsecoachjack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Villarreal
Jun 17, 2024 -

Cavender Cadillac responded

Thank you for the feedback, Jack! We're glad to hear our staff made your visit a positive one and that you're enjoying the improvements at Cavender Cadillac. We appreciate your support!

June 16, 2024

My technician is knowledgeable and professional. All of the people were friendly and professional as well. More

by llbn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos is a very knowledgeable technician and very professional.
Jun 17, 2024 -

Cavender Cadillac responded

Thank you for the kind words! We're glad to hear our team at Cavender Cadillac provided knowledgeable and professional service. We appreciate your support!

Jun 17, 2024 -

llbn responded

The service was excellent.

June 14, 2024

Carlos does excellent reviews and keep me informed on what's best for my car More

by geneleehi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Jun 17, 2024 -

Cavender Cadillac responded

It is great to hear that Carlos has provided excellent support and advice for your vehicle. Thanks for choosing Cavender Cadillac!

June 13, 2024

People are always friendly and if it's taking longer, they give you a loaner. More

by Betty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Trejo
Jun 14, 2024 -

Cavender Cadillac responded

Thank you for your positive feedback, Betty! We appreciate your support here at Cavender Cadillac.

June 12, 2024

This was my first oil change on my new Escalade. I had a doctors appointment so I needed it fast. Carlos made good on his promise. More

by debwalton0605
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Jun 12, 2024 -

Cavender Cadillac responded

We're glad to hear Carlos could accommodate your schedule and provide quick service for your Escalade at Cavender Cadillac. Thanks for sharing this positive experience with us!

June 10, 2024

On time quality courteous what more can you ask for! Only go to Cavender Cadillac More

by Carol smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Villareal
Jun 10, 2024 -

Cavender Cadillac responded

Carol, thank you for your kind words and five-star review of Cavender Cadillac! We look forward to assisting you next time.

June 10, 2024

Professional. Convenient. Thorough. Just a great customer experience. Ray did an outstanding job working with me and keeping me informed. More

by Mpattillo.shop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond
Jun 10, 2024 -

Cavender Cadillac responded

Thank you for the fantastic feedback! We're delighted to hear that Ray provided a professional and thorough experience at Cavender Cadillac. We appreciate your support and look forward to serving you again!

June 09, 2024

We have always had a great experience with Ray taking care of us in the service department More

by jaskinia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Trejo
Jun 10, 2024 -

Cavender Cadillac responded

Thanks for choosing Cavender Cadillac above the rest! It's great you can count on Ray to provide top-tier service - see you next time!

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