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Cavender Cadillac - Service Center

San Antonio, TX

4.8
272 Reviews
Call Service Center (210) 640-7683

272 Reviews of Cavender Cadillac - Service Center

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April 02, 2024

Carlos Villarreal is the reason I get my car serviced at Cavender Cadillac. I know my SRX will be serviced with care. Shout out to Carlos!! More

by martitapj1s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Villarreal
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Apr 03, 2024 -

Cavender Cadillac responded

We're so glad to know that Carlos has been taking good care of your Cadillac SRX here at Cavender Cadillac. We'll make sure he gets the shout out! Thanks for trusting us with your vehicle's service needs.

March 30, 2024

I'm completely not happy with your service from the advisor and the manager. They failed me 3 times when I brought my car there for the services More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katie
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Apr 01, 2024 -

Cavender Cadillac responded

Tony, I'm really sorry to read about your experience. It's clear we've missed the mark and for that, I apologize. I'd like an opportunity to make things right and regain your trust in our service team. Could you please reach out directly so we can discuss this further? Thank you, Curtis Kirk - Service Manager - 210.226.7221

March 27, 2024

Carlos and Service department was quite responsive to our concerns after very expensive estimate on camshaft carrier seal oil leak. Apparently they were able to express our needs to the manufacturer and come More

by marco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos in service
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Mar 28, 2024 -

Cavender Cadillac responded

Marco, it's great to know that Carlos and our service department at Cavender Cadillac were able to assist you effectively. We always aim for solutions that work best for our customers. Thanks for your feedback!

March 23, 2024

Have had nothing but great service since I brought my first car from cavander thank you More

by Cy78253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Cavender Cadillac responded

We are so happy that our Cavender Cadillac team delivered an excellent experience. Thank you, Cy!

March 22, 2024

Excellent customer care I’m a very happy customer . shall return for issues with my car . More

by Jennwhtbrlk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray treigo
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Mar 22, 2024 -

Cavender Cadillac responded

We are so happy that our Cavender Cadillac team earned your five stars. See you next time!

March 21, 2024

We’ve been dealing with this dealership for about 9 years and for the most part we’ve had a good experience. More

by Joecruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Apr 01, 2024 -

Cavender Cadillac responded

We appreciate your loyalty to Cavender Cadillac over the years and are glad to know that you've had good experiences with us! Thanks for sharing. If there's anything else we can do for you, please don't hesitate to reach out. Take care!

March 20, 2024

Carlos is awesome. He is always taking care of me in my car. He is very professional and friendly. I appreciate his wisdom. More

by mikezs3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos V
Report | Print
Mar 21, 2024 -

Cavender Cadillac responded

We're glad to know that Carlos has been able to provide you with such great service at Cavender Cadillac! His professionalism and friendliness are qualities we value. Thanks for sharing your experience, and enjoy the road ahead!

March 20, 2024

Cavender Cadillac has a group of professionals handling their business. This is my third Cadillac purchased and I am pleased with the sale and service. They are leading the way. More

by Kbailey615
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Martinez
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Mar 21, 2024 -

Cavender Cadillac responded

We're delighted to know you've had a positive experience with our team at Cavender Cadillac. It's great that we could assist in finding your third Cadillac! We appreciate the support and look forward to serving you again in the future.

March 19, 2024

I didn’t like the fact that in the beginning I had to be the one to contact her to see what was going on. The following week it got much better I received an update everyday afterwards. More

by castleberrytresa
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
NA
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Apr 01, 2024 -

Cavender Cadillac responded

We appreciate your feedback and apologize for the initial communication hiccup. We're glad to know that things improved, and we were able to keep you updated daily at Cavender Cadillac. Thanks for sharing!

March 19, 2024

Cavender always provides excellent service. Katie takes great for our XT4 and she makes sure we know the current status of our car. More

by hreese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katelyn, Service Representative
Report | Print
Mar 20, 2024 -

Cavender Cadillac responded

We're so glad to know that you've consistently received excellent service from our team at Cavender Cadillac, especially Katie. We appreciate your feedback and look forward to assisting with your XT4 in the future!

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