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Cavender Cadillac - Service Center

San Antonio, TX

4.7
215 Reviews

215 Reviews of Cavender Cadillac - Service Center

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December 04, 2023

Cavender Cadillac on 1604 is the best. Every time I take my car the people there are so nice and welcoming. I always feel taken care of and greatly appreciate the kindness. More

by m.gena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie
Dec 05, 2023 -

Cavender Cadillac responded

We're so glad to know that you always feel welcomed and cared for at Cavender Cadillac. Our team strives to provide the best service possible! We appreciate your kind words and are here for any of your future needs!

December 01, 2023

Great service department! I had significant front end problems and needed assistance. Service was open day after Thanksgiving. They had all the parts and fixed my car same da More

by Scott C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katelynn
Dec 04, 2023 -

Cavender Cadillac responded

Scott, it's great to know our service department at Cavender Cadillac was able to assist you efficiently and promptly. We'll pass your compliments on to Katelynn! Thanks for the recommendation!

December 01, 2023

Carlos always works diligently to make things easy for the customer. He makes it a mission to explain what is needed More

by Trishajmg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos, Jim Maiden
Dec 04, 2023 -

Cavender Cadillac responded

We're glad to know that Carlos was able to provide you with a smooth and informative experience at Cavender Cadillac. Thanks for sharing your feedback!

November 30, 2023

Purchased a protection package from Cavender Chevrolet and was told that any Cavender dealership would honor it. When we took the vehicle in for the first oil change, Cavender Cadillac said that they oper More

by curtegnew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Dec 01, 2023 -

Cavender Cadillac responded

I'm sorry to learn about the confusion regarding your protection package. We aim for consistency across our services, and it's clear we've fallen short in this instance. I'd like to look into this matter further so that we can clarify things and rectify any misunderstandings. Please reach out at your earliest convenience. - Roque Prado - Service Lane Manager - (832) 963-7674

November 27, 2023

Ray is my service writer. Trustworthy, courteous and always professional. Because of him, I am still, and will remain, a loyal Cavender Cadillac customer. Just as I have been More

by p.atkins16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Prado III
Nov 28, 2023 -

Cavender Cadillac responded

It's fantastic to know that Ray has been able to provide you with such great service over the years at Cavender Cadillac. We appreciate your loyalty and look forward to serving you for many more years!

November 25, 2023

The service is excellent and the staff is friendly and approachable. My wait time was less than 2 hours, which is reasonable. More

by bubba.crissy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Nov 27, 2023 -

Cavender Cadillac responded

We're glad to know you found our service excellent and staff friendly at Cavender Cadillac. We always aim for efficiency in our work, so it's great that your wait time was reasonable! Thanks for the review!

November 24, 2023

The representative assigned to me, Carlos not only knows about the model I drive but my car in particular. More

by Al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Villarreal
Nov 27, 2023 -

Cavender Cadillac responded

We're glad to know that Carlos was able to provide you with such personalized service at Cavender Cadillac. Thanks for sharing your experience! We are here for you and any of your future needs!

November 24, 2023

This is the second Cadillac I’ve had and always have vehicles serviced at Cavender it’s the best service in town. More

by jmenchaca234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos in Service Department
Nov 24, 2023 -

jmenchaca234 responded

Five Stars

Nov 27, 2023 -

Cavender Cadillac responded

Congrats on your newest Cadillac! Thank you for choosing Cavender Cadillac and leaving us a five-star review. Enjoy the ride!

November 23, 2023

The last two problems were a chip and a windshield. Both were replaced timely with constant communication More

by Patronjb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray and phill
Nov 26, 2023 -

Cavender Cadillac responded

We're glad to know that our team at Cavender Cadillac was able to resolve your issues promptly and kept you well-informed throughout the process. Thanks for sharing your experience!

November 22, 2023

We enjoy the welcoming of the staff. Everyone friendly. Katelynn worked us awesome service manager . More

by Herlinda.rangel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katelynn
Nov 25, 2023 -

Cavender Cadillac responded

Herlinda, we're so glad to know you felt welcomed by our team at Cavender Cadillac. It's great that Katelynn provided excellent service! Thanks for your kind words.

Nov 25, 2023 -

Herlinda.rangel responded

Our service manager worked us in ! Great communication and excellent service !

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