Cavender Cadillac - Service Center

Cavender Cadillac has a group of professionals handling their business. This is my third Cadillac purchased and I am pleased with the sale and service. They are leading the way. their business. This is my third Cadillac purchased and I am pleased with the sale and service. They are leading the way. More

I didn’t like the fact that in the beginning I had to be the one to contact her to see what was going on. The following week it got much better I received an update everyday afterwards. the one to contact her to see what was going on. The following week it got much better I received an update everyday afterwards. More

Cavender always provides excellent service. Katie takes great for our XT4 and she makes sure we know the current status of our car. Katie takes great for our XT4 and she makes sure we know the current status of our car. More

Every time I work with Ray at Cavender, he always gets me special attention and takes good care of My Cadillac CT 5 special attention and takes good care of My Cadillac CT 5 More

Great customer service. My vehicle gets in and out in a timely manner. Scheduling service is no hassle. My vehicle gets in and out in a timely manner. Scheduling service is no hassle. More

Service always efficient and reliable. Carlos keeps me advised of the time and cost. Time usually long and cost high but that has to be expected with a 2006 model even with low miles. Cav Carlos keeps me advised of the time and cost. Time usually long and cost high but that has to be expected with a 2006 model even with low miles. Cavender’s service is no doubt the main reason the car remains in “as new” condition. More

The service Department is horrible. This isn't the first time I have had issues with the service department. My vehicle has been there for twelve days as of today, 12/13. My car was tow This isn't the first time I have had issues with the service department. My vehicle has been there for twelve days as of today, 12/13. My car was towed to the dealership on 12/1 because the brakes went out on the highway in a construction area the previous night. Thankfully, I was able to get my car to a safe place. As of today, no accommodations has been made for a loaner or a rental. Being without a vehicle has been stressful, since I work out of town. Today, I had to ask about a vehicle replacement due to the service department not offering a solution. This vehicle is sentimental because this car was gifted to me by my late father. The culture within the service department needs to improve and focus on customer service. I have taken my car for service in the DFW area and the service there is top tier and I was never not offered a loaner vehicle or rental while my car was being service longer than what was expected. For a luxury brand I expect more and they have failed completely! More

People are very nice and keep you updated on the status of your vehicle. Carlos is great. of your vehicle. Carlos is great. More

Everytime I come to get my car serviced, I am greeted kindly and Carlos is very helpful, knowledgeable and prompt. I am very appreciative of the way that I am helped and treated. kindly and Carlos is very helpful, knowledgeable and prompt. I am very appreciative of the way that I am helped and treated. More

The remodeling of the dealership has been very hard to get your car fixed. If you complain non NON of the managers are ever available or will call back. Not the service manager or the general manager. Now get your car fixed. If you complain non NON of the managers are ever available or will call back. Not the service manager or the general manager. Now you can’t even call the service department. When you call Cavender Cadillac service department you are sent to a call center. What a joke. Made an appointment with them and requested a loaner car. When I arrived no loaner. When it takes 8 months to get a windshield bezel replaced and then it is installed incorrectly you have serious problems. If Mr. Cavender does not care his managers don’t care if managers don’t care nobody cares. This is my second and probably last Cadillac from Cavender. More