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Cavender Cadillac - Service Center

San Antonio, TX

4.8
279 Reviews

279 Reviews of Cavender Cadillac - Service Center

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January 31, 2025

Always receive GREAT customer service. Carlos Villalarial has taken good care of me each time I have brought my vehicle in. Keeps me informed and offers a direct contact for any questions More

by ShurleeB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Cavender Cadillac responded

Shurlee, we're delighted to hear that Carlos has consistently provided you with excellent service at Cavender Cadillac. Thank you for sharing your experience and trusting us with your vehicle needs!

January 30, 2025

They came to my house to pick up my car and delivered it back to my house after service completed. One way was about 25 miles. I greatly appreciated the convenience More

by blharmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Vara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noe Longoria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Cavender Cadillac responded

We're delighted to hear that you appreciated the convenience of our service at Cavender Cadillac. Thank you for sharing your experience with us!

January 29, 2025

Well, I have bought my last 3 vehicles from Lincoln. I love my car but never hear from anyone! My saleslady constantly checked in w/me ..I miss the personal attention. More

by Chance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray trejo
Jan 29, 2025 -

Cavender Cadillac responded

Thank you for choosing Cavender Cadillac and sharing your feedback. We're glad to hear that you love your car, but we're sorry to learn about the lack of follow-up. Your comments are important, and we'll work on improving our communication with valued customers like yourself!

January 27, 2025

Customer service is very good was able to answer my questions. Very professional and nic More

by Shirleyjones12345
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Carlos
Jan 28, 2025 -

Cavender Cadillac responded

Thanks for the 4 star review, Shirley. We hope to see you again at Cavender Cadillac!

January 26, 2025

Service rep, Carlos Villarreal, is excellent. He was courteous, explained what would be done to my vehicle and the cost. The customer lounge was bright, clean and comfortable except for the tem More

by Diana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Cavender Cadillac responded

Diana, thank you for your loyalty and kind words about Carlos and the Cavender Cadillac team! We're glad to hear you've had a positive experience with us since 2003. We'll take note of your feedback regarding the lounge temperature.

January 25, 2025

As usual my service was started on time and completed within the time estimated. I was greeted at the checking point in directed to the waiting area and offered drinks and snacks. The staff was polite a More

by Nicky No Knees
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Vara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russell Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray trejo in the service department.
Jan 27, 2025 -

Cavender Cadillac responded

We're delighted to hear that your experience at Cavender Cadillac was timely and pleasant! Our team takes pride in providing excellent service, and we're thrilled to be your go-to service center. Thank you for the kind words!

January 25, 2025

Mr. Carlos and his team are great! Communicated all issues and kept us informed on any delays and thoroughly went through cost list with us. More

by reblflo928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Villarreal
Jan 27, 2025 -

Cavender Cadillac responded

We're delighted to hear that Mr. Carlos and the team at Cavender Cadillac provided excellent communication and transparency throughout your experience. Thank you for sharing this positive feedback!

January 24, 2025

Long time customer. Great service. Pick up and delivery appreciated. Thank you so much Carlos More

by salvage.clip_9w
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Jan 27, 2025 -

Cavender Cadillac responded

We are glad to hear that our team provided excellent service here at Cavender Cadillac. Thanks for being a valued customer!

January 23, 2025

Carlos is always professional. He explains thoroughly and gets me in and out as soon as possible. More

by TJS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not applicable
Jan 23, 2025 -

Cavender Cadillac responded

Thank you for the kind words about Carlos' service! See you next time at Cavender Cadillac.

January 22, 2025

My experience with the dealership is very good they always give me professional service with a smile and check my vehicle out thoroughly and make sure everything is on point . And I would like to thank More

by dj3808849
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
Jan 22, 2025 -

Cavender Cadillac responded

Thank you for sharing your positive experience with Cavender Cadillac! We're delighted to hear that our team consistently provides professional service and thorough vehicle checks. We appreciate your trust in us and look forward to serving you again!

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