Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Cavender Cadillac
San Antonio, TX
544 Reviews
For over 70 years, South Texans have come to rely on Cavender Confidence.
Confidence in the integrity and responsibility the Cavender name brings to its customers and the community.
It is said that "When the Cavender name is on the door, you'll find a Cavender on the floor!" Billy Cavender exemplifies just that at Cavender Cadillac.
Cavender Cadillac, located at 801 Broadway in the heart of San Antonio, is an exclusive Cadillac dealership, with a record of awards and accolades over the 30 years of operation. That is coupled with a reputation from customer sales, service, and satisfaction.
Located originally at 317 Lexington Ave. , the dealership moved to its present location in 1997. It is only fitting, since the present location on Broadway, was the original site of the beginning of the growth of the Cavender brand in South Texas.
Started by James M. Cavender, and his twin sons, Jimmy and Billy, the dealerships are now moving into the 3rd generation of Cavenders.
But, one thing remains, the commitment of quality, responsiveness and intense desire to meet each customer?s needs.
That's why for over 70 years, Confidence is Cavender.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 544 reviews
February 12, 2025
I purchased a pre-owned Lexus on Dec. 21st, 2024 and about a week after ownership I learned there was an issue with the AC system not changing functions (recycle/fresh air, and vent locat 21st, 2024 and about a week after ownership I learned there was an issue with the AC system not changing functions (recycle/fresh air, and vent location). I reached out to my salesman Ruben who told me to bring the car back in. I live 2.5 hrs. out of town so that was going to be difficult to do given my work schedule. I bought an extended warranty through the dealership and proposed that I get it fixed locally and Cavender just pays the deductible. Seemed like a very reasonable proposal given the time it will take me to make two trips up there for this, plus less costs on their side for the repair. Ruben was going to ask management and get back to me. Weeks went by and no word, so I reached out to two different sales managers, the last being Phillip Rodriguez, who said he understood my situation and would see what he could do and call me back the following Monday. I never heard back from him, and after countless phone calls for WEEKS I decided to reach out to Patrick Callahan. I called every other day, explaining my situation to the front desk, asked to leave hand written messages, all this.... for about two weeks, but he would never answer the phone and his voicemail always full. I finally emailed him on Feb. 5th to which I still have not received a response or phone call....nothing. So here I am, completely frustrated by a group of people who were very happy to sell me a car and tell me how fantastic their dealership is and NOBODY will return a phone call, much less answer it when called, or return an email. After the first couple of weeks of this ridiculousness, I decided it was not even about the deductible anymore... I'm not broke, but it's more about the principle of this whole situation. What kind of after-sale service is this? I will never do business with this dealership again obviously, but this whole thing just leaves me baffled..... Please do not respond by asking me to call you...you have my contact info. More
by harper.jeff
February 11, 2025
Cavender cadillac is one of the best customer focused dealership that I have worked with. They are head & shoulders above all others in customer satisfaction dealership that I have worked with. They are head & shoulders above all others in customer satisfaction More
by Fbarrie
February 10, 2025
Kevin and Philip are always very professional and always have me in and out within a couple of hours or days. Thank you for everything y’all do. If you need a new Cadillac go to Cavender Cadillac! have me in and out within a couple of hours or days. Thank you for everything y’all do. If you need a new Cadillac go to Cavender Cadillac! More
by SMascorro
Employees Worked With
February 07, 2025
Best car buying experience ever! From the time I expressed interest on CarGurus to the time my vehicle was delivered to my driveway, my experience with Joel Chu and Cavender Cadillac From the time I expressed interest on CarGurus to the time my vehicle was delivered to my driveway, my experience with Joel Chu and Cavender Cadillac was first class all the way. Joel’s description of the vehicle and the videos he sent were both honest and accurate. I thought their offer for my trade in was very fair. With me being an out of town client, I fully expected delivery to take several days to arrange, but Joel began making arrangements to deliver the car that day before I could even finish e-signing everything! Even with that, I was expecting a driver or porter to deliver the vehicle, nope, Joel and his wife drove 3 + hours to deliver my vehicle. I was blown away and absolutely LOVE my new vehicle, it was exactly what my wife and I were looking for. If you’re looking for an honest, first class, and easy car buying experience I’d highly recommend Joel Chu and Cavender Cadillac. More
by cdouglas70
Employees Worked With
Joel Chu
February 06, 2025
Everything went smoothly and quickly. Staff was very helpful and knowledgeable Great experience for maintenance work done. Staff was very helpful and knowledgeable Great experience for maintenance work done. More
by jrsmith
Employees Worked With
February 05, 2025
My experience with cavender is always great, staff is very helpful and respectful at all times very helpful and respectful at all times More
by Ghanson999
Employees Worked With
Other Employees :
Carlos is wonderful in service
February 05, 2025
I have always received great service from Mr. Trejo at the service department at Cavender Cadillac. He is very courteous, and provides prompt and very professional service. Thanks for having pe Trejo at the service department at Cavender Cadillac. He is very courteous, and provides prompt and very professional service. Thanks for having people like Mr. Trejo in your team! More
by jvcavazos
Employees Worked With
February 02, 2025
Diego was extremely responsive and handled all details of the transaction very professionally. He even personally delivered the vehicle to us and reviewed the operations / functions of the unit. the transaction very professionally. He even personally delivered the vehicle to us and reviewed the operations / functions of the unit. More
by Laurieontjes
Employees Worked With
