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Cavender Cadillac

San Antonio, TX

Overview
Reviews
Vehicles
4.7
765 Reviews
For over 70 years, South Texans have come to rely on Cavender Confidence. Confidence in the integrity and responsibility the Cavender name brings to its customers and the community. It is said that "When the Cavender name is on the door, you'll find a Cavender on the floor!" Billy Cavender exemplifies just that at Cavender Cadillac. Cavender Cadillac, located at 801 Broadway in the heart of San Antonio, is an exclusive Cadillac dealership, with a record of awards and accolades over the 30 years of operation. That is coupled with a reputation from customer sales, service, and satisfaction. Located originally at 317 Lexington Ave. , the dealership moved to its present location in 1997. It is only fitting, since the present location on Broadway, was the original site of the beginning of the growth of the Cavender brand in South Texas. Started by James M. Cavender, and his twin sons, Jimmy and Billy, the dealerships are now moving into the 3rd generation of Cavenders. But, one thing remains, the commitment of quality, responsiveness and intense desire to meet each customer?s needs. That's why for over 70 years, Confidence is Cavender.
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7625 N Loop 1604 E

San Antonio, TX

78233

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Showing 765 reviews

March 15, 2026

I have had the pleasure of having Carlos as my service manager. Always excellent service. More

by kggee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Villarreal
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Mar 16, 2026 -

Cavender Cadillac responded

Thank you for stopping by to leave Cavender Cadillac a wonderful review! Carlos will appreciate your praise.

March 09, 2026

Saturday service for 80K visit. Carlos Villareal checked me in, got me a ride home, and kept in touch on the status of the service. Outstanding service experience. The vehicle was More

by rhouston135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Villareal
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Mar 09, 2026 -

Cavender Cadillac responded

Thank you for sharing your positive feedback about Carlos and the team! We look forward to serving you again in the future! - The Team at Cavender Cadillac

March 09, 2026

Awesome dealership, not pushy, gave ample space for me to make my car buying decision. Love my new car. Thank You! More

by Mark S.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody, Manuel
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Mar 09, 2026 -

Cavender Cadillac responded

Mark, thank you for choosing Cavender Cadillac and sharing your awesome review with us! We’re so glad to hear you felt supported, not pressured, while making such a big decision. Drive your new car with pride!

March 07, 2026

Great people Tony and Justin always for ways to help and support in any way possible to make sure i get the right treatment. More

by viejo40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony and Justin
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Mar 09, 2026 -

Cavender Cadillac responded

Thank you for sharing your appreciation for Tony and Justin! We're always here to help at Cavender Cadillac! If you ever need anything else, we're just a call or visit away.

March 06, 2026

The service at this dealership is excellent! Carlos is whom I always deal with and he is very kind and explanes everything to me. More

by Florence Wanke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Mar 06, 2026 -

Cavender Cadillac responded

Hi Florence, we're so happy to hear Carlos always takes such great care of you here at Cavender Cadillac. Thank you for sharing your feedback!

March 05, 2026

Great service and communication Carlos was great Will use him every time in. Great guy More

by cas.mikolajczak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Mar 06, 2026 -

Cavender Cadillac responded

Thank you, Cas, for stopping by to leave Cavender Cadillac a wonderful review! We love to hear you were in awesome hands with Carlos.

March 03, 2026

Nice professional service,never had a problem with repair. But note they charge 3 percent extra to use your credit card,not a fan of that policy. More

by texascoop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Mar 03, 2026 -

Cavender Cadillac responded

Thank you for choosing Cavender Cadillac and sharing your feedback about our service! We understand your concern about the credit card fee and will pass it along to our management team. See you next time!

February 28, 2026

Owning a Cadillac and dealing with Cavender has been our worst car owning experience in our lives. Cadillac has sunk to the bottom of the barrel and Cavender has followed them there. They do not seem to hav More

by Joycervin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colson
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Mar 02, 2026 -

Cavender Cadillac responded

Joyce, we're very disheartened to hear that you feel this way about our dealership. We do our best to provide quality solutions in a timely manner, but it sounds like we've let you down. As we have several locations, would you mind calling me to clarify which dealership you have been visiting and to discuss this review in further detail? I hope to hear from you, Shawn Wilcox - Service Director - 2103686474

Mar 02, 2026 -

Joycervin responded

There are only two locations. Our experience is at the San Antonio Location. We are going to have to take the car back, yet again this month for additional warranty work. It seems to never end when you own a Cadillac.

Mar 14, 2026 -

Joycervin responded

Update 3/13/26: Took the car back to the dealer on Monday for an oil change, a recurring errant infotainment message, and a problematic power seat. NO communication or updates the entire week. This is what I have learned to expect from Cavender. I have asked for an update. I'll update this review later with how long it takes to get one.

Apr 03, 2026 -

Joycervin responded

Update 4/2/2026 . Finally got the CT5 back, again. It has become increasingly difficult to get honest and intelligent feedback on the car. We have no confidence that the lemon has been fixed. At this stage, communication is pretty much dishonest or nonexistent altogether. Bottom line - Don't buy from Cavender Cadillac. Don't buy a CT5. My mother who is in a nursing home always wanted to own a Cadillac. Her eyes lit up when we showed her pictures of the one we bought. She reminded me that she always wanted to own a Cadillac. The only positive in this story is that I was able to visit my mother again and tell her that she should be thankful that she never owned a Cadillac because mine was junk. She can now pass on without the regret of never owning a Cadillac. The older Buicks she drove were about as good as GM was ever gonna get. I am certain I will have more updates in the future. Check back often.

February 27, 2026

Matt was great to work with and everyone else was too. Thanks to all who helped me. More

by Fdan95
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Jones
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Feb 27, 2026 -

Cavender Cadillac responded

Great to hear Matt and the whole team provided excellent service! Thanks for the positive feedback at Cavender Cadillac.

February 27, 2026

Great communication and on-time, super fast service. Sparkling clean waiting area with a great refreshment area. More

by frwilliams63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Vara
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Feb 27, 2026 -

Cavender Cadillac responded

Thank you for the great review! We are thrilled you had a seamless experience with our team at Cavender Cadillac. See you next time!

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