Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Cavender Cadillac
San Antonio, TX
302 Reviews
For over 70 years, South Texans have come to rely on Cavender Confidence.
Confidence in the integrity and responsibility the Cavender name brings to its customers and the community.
It is said that "When the Cavender name is on the door, you'll find a Cavender on the floor!" Billy Cavender exemplifies just that at Cavender Cadillac.
Cavender Cadillac, located at 801 Broadway in the heart of San Antonio, is an exclusive Cadillac dealership, with a record of awards and accolades over the 30 years of operation. That is coupled with a reputation from customer sales, service, and satisfaction.
Located originally at 317 Lexington Ave. , the dealership moved to its present location in 1997. It is only fitting, since the present location on Broadway, was the original site of the beginning of the growth of the Cavender brand in South Texas.
Started by James M. Cavender, and his twin sons, Jimmy and Billy, the dealerships are now moving into the 3rd generation of Cavenders.
But, one thing remains, the commitment of quality, responsiveness and intense desire to meet each customer?s needs.
That's why for over 70 years, Confidence is Cavender.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 302 reviews
March 24, 2021
I purchased a Cadillac Escalade and was led to believe that purchasing the MasterTech Service Contract and Prepaid Maintenance Plan, which cost me $10,889.34, would cover anything that goes wrong in my ca that purchasing the MasterTech Service Contract and Prepaid Maintenance Plan, which cost me $10,889.34, would cover anything that goes wrong in my car. I was specifically told to purchase a windshield replacement plan, key replacement plan and that this MasterTech service contract would be very important because of all of the electronics in my car. A few days ago, I took my car in to have a problem with the window checked and was told of some recommended services. I initially agreed to the services, but was told that my prepaid maintenance nor MasterTech Service Contract would cover these services. In addition, my windshield wipers needed to be replaced and I was told I had to pay for those too. I am extremely disappointed in how I was misled when purchasing my cadillac. I took the finance representative and sales representative at their word. As a veteran, I am happy to support businesses as Cavendar Cadillac, but to be misled to purchase something this expensive to find out it doesnt even cover windshield wipers is unbelievable and wrong. I would NOT recommend this dealership, particularly the tactic to get you to purchase expensive prepaid maintenance plans that do not cover anything. More
by Air Force Veteran
Employees Worked With
Roger Espinosa
Helpful February 11, 2021
The sale person straight out lied to me about the car I test drove and was going to buy - I set it up so I could get this car for my wife - I had it "clearly" planned and the salesman was "clearly" aware o test drove and was going to buy - I set it up so I could get this car for my wife - I had it "clearly" planned and the salesman was "clearly" aware of my intentions - When I showed up a day later, with my wife - he (the salesman) had switched us to another car 10,000 higher cost? He ruined it for us - so - we bought a Caddy at another location - Now my Caddy, under warranty is at this dealership - 14 days tomorrow - with it NOT being corrected yet - I had to contact them to see if anything was being done? They offered me NO Loaner car while mine was there under warranty. I asked them and they said NO - however they offered a loaner to the next customer? Seems like they do not treat customers like customer's - they seem to just not care at all - They are confusing for sure!!! Maybe I should have purchased a Ford, Chevy or anything else from a fair or trusted dealership More
by Dave
Employees Worked With
DAS Reputation Management
January 07, 2021
We bought a used 2016 honda odyssey on 5 Jan 2021. Our salesman was Dalandus Henderson. He was exceptional in getting us taken care of and ensured all the negotiated repairs were taken care of before comp salesman was Dalandus Henderson. He was exceptional in getting us taken care of and ensured all the negotiated repairs were taken care of before completing the sale. We were impressed with his professionalism and the overall Cavender experience! More
by vincentferrell
Employees Worked With
Dalandus henderson
November 27, 2020
My sales rep Dalandus Henderson was on his "A" game. He greeted me at the door and gave me direct intel on leasing and trade in. provided the best deal on a 2020, received awesome deals for military retire greeted me at the door and gave me direct intel on leasing and trade in. provided the best deal on a 2020, received awesome deals for military retired and courtesy. This was the second vehicle from Cavender, wish they made luxury pickup trucks. Overall perfect 10. More
by jc718bedsty
Employees Worked With
Dalandus Henderson
October 09, 2020
Our purchase with Cavender was an excellent experience.My husband had gotten several emails, pictures on vehicles we were interested in Kevin James went above n beyond helping us decide what was good for us husband had gotten several emails, pictures on vehicles we were interested in Kevin James went above n beyond helping us decide what was good for us no pressure just advising n guiding us. He stayed with us until 10:00pm.He was so professional n courteous with us.He took us step by step how to operate our vehicle..Truly thankful for all he did for us.. Roger Espinoza was also very nice n helpful in our financing our vehicle.. Awesome employees.Definitely coming back for our future services n new vehicles Thank you so much More
by M@R
January 25, 2020
Purchase and service We became Cavender Cadillac customers when Carlos Villarreal started working there. He had been our service manager for several years at a previous de We became Cavender Cadillac customers when Carlos Villarreal started working there. He had been our service manager for several years at a previous dealership. Carlos has given us a sense of security in the maintenance of our vehicles. His professional manner, courteous and friendly approach has made him very beloved by us. We jokingly laugh that we feel like he is family and we would quit going to Cavender if he ever leaves. Recently my husband passed away and when I had to purchase another vehicle I realized I had never bought a car by myself. So I experienced another person who works there. My salesperson was Glenn Galloway. He reassured me and talked me through this experience with professionalism, courtesy and and patience. He helped me find a car I love, explained every detail of the transaction and patiently demonstrated how all of the “bells and whistles” worked on my car. I greatly appreciate him and would recommend him to anyone looking to buy a car. Cavender Cadillac is a very professional dealership and I would recommend them to anyone. All of the staff there are very professional, friendly and make you feel so comfortable. More
by voncillelowrance
Employees Worked With
Glenn Galloway (salesman -A+) and Carlos Villarreal ( service manager -A+)
March 04, 2018
Kevin James I purchased a beautiful certified CTS Coupe from Kevin James. He is the type of salesman that you would absolutely look for when buying a vehicle. H I purchased a beautiful certified CTS Coupe from Kevin James. He is the type of salesman that you would absolutely look for when buying a vehicle. He has a family style personality, non pushy approach and made me feel very comfortable along the way. I am a very Type A individual so in saying that it was important to me that Kevin followed up with all my questions and I felt comfortable throughout the process. He most certainly did, Kevin called when he said he would and followed up with all my unanswered questions. He took his time with me and made sure I was confident with all the features on the vehicle before driving off for the first time. I would absolutely recommend my family and friends to purchase a vehicle from Kevin James, he met all my expectations. More
by misty glorioso
Employees Worked With
Kevin James
March 04, 2018
No pressure sales My wife and I purchased a vehicle from Cavender Cadillac. Ken Bennett is our salesman. He treated us as if we are royalty. He gave us multiple options My wife and I purchased a vehicle from Cavender Cadillac. Ken Bennett is our salesman. He treated us as if we are royalty. He gave us multiple options to take with us to review at home. His customer service is impeccable. Ken is very knowable in the automotive industry. His experience will be valuable in helping you stay in your budget and purchasing the vehicle of your dreams. He goes out of his way to greet us every time we have our vehicle serviced. The waiting area is very relaxed and customer focused. The service department from check in to the cashier and check out has gone above and beyond every requirement that I have requested. I will purchase another vehicle from Cavender in two years as a result of the way I have been treated and the quality of the Cadillac they sale. Satisfied customers Donald & Regina Davis More
by dddbroncos
Employees Worked With
Ken Bennett
April 04, 2017
Our second Caddy from Cavender My 2005 Escalade was getting old and we wanted a newer one with more features and safety features so when we arrived Michael Garcia greeted us promptl My 2005 Escalade was getting old and we wanted a newer one with more features and safety features so when we arrived Michael Garcia greeted us promptly and politely. We purchased another Escalade and the process couldn't have been any easier. If you are looking for a new Cadillac I would definitely recommend Cavender Cadillac! More
by D.S. Casillas
Employees Worked With
Michael Garcia, Roger Espinosa
January 28, 2015
felt like working with family! Sales kevin james was a great guy walked every step with you made sure you were comfortable and a stright forward with you. This dearlship is for best Sales kevin james was a great guy walked every step with you made sure you were comfortable and a stright forward with you. This dearlship is for best ive been to 4 stars all the way! Good job guys! More
by nj109
Employees Worked With
