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Cavender Cadillac

San Antonio, TX

4.7
431 Reviews
For over 70 years, South Texans have come to rely on Cavender Confidence. Confidence in the integrity and responsibility the Cavender name brings to its customers and the community. It is said that "When the Cavender name is on the door, you'll find a Cavender on the floor!" Billy Cavender exemplifies just that at Cavender Cadillac. Cavender Cadillac, located at 801 Broadway in the heart of San Antonio, is an exclusive Cadillac dealership, with a record of awards and accolades over the 30 years of operation. That is coupled with a reputation from customer sales, service, and satisfaction. Located originally at 317 Lexington Ave. , the dealership moved to its present location in 1997. It is only fitting, since the present location on Broadway, was the original site of the beginning of the growth of the Cavender brand in South Texas. Started by James M. Cavender, and his twin sons, Jimmy and Billy, the dealerships are now moving into the 3rd generation of Cavenders. But, one thing remains, the commitment of quality, responsiveness and intense desire to meet each customer?s needs. That's why for over 70 years, Confidence is Cavender.
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7625 N Loop 1604 E

San Antonio, TX

78233

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Showing 431 reviews

December 17, 2024

Kevin is very helpful but not too pleased with results. I hear the part is on back order but I don’t understand why so long. My car is parked because I’m afraid to drive because fan stays on way after car More

by Msgiorta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin from service
Dec 17, 2024 -

Cavender Cadillac responded

Thank you for sharing your feedback with us. We're glad to hear Kevin was helpful, but we understand the frustration regarding the back-ordered part at Cavender Cadillac. Please reach out directly so we can assist further and discuss loaner options while waiting for your car's repair.

December 17, 2024

Not a pleasant experience. We tried to buy a demo vehicle from the dealership on line. A price was quoted on both the vehicle and trade-in and we had come to an agreement. Then More

by Jsaint1966
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kevin James
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manager Hector De Jesus - On Line Sales Julian Sanchez - Salesman Name on Quote Kevin James
Dec 20, 2024 -

Cavender Cadillac responded

I'm sorry to hear about your experience and the miscommunication you encountered. We strive for transparency and it's disappointing that we fell short this time. We understand we've lost your business, but we appreciate your feedback and will keep it in mind. If you'd like to discuss further or have any other concerns, please reach out directly. Thank you, Patrick Callihan - Sales Director - 210-490-2000

December 16, 2024

Very helpful service tech, kept me well informed about all options. Will be coming back. More

by vcpeer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Gates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

Cavender Cadillac responded

Thank you for being such a great customer of Cavender Cadillac!

December 15, 2024

Elaine was super friendly ,extremely helpful great attitude out going and very knowledgeable. Sales manager takes time to great you and acknowledge your precedents. Customer service is on piont . More

by Abjmoreno2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elaine
Dec 16, 2024 -

Cavender Cadillac responded

We're delighted to hear that Elaine and our team at Cavender Cadillac provided you with such a positive experience. Thank you for the kind words!

December 15, 2024

Carlos was amazing. He keep me continually informed on the status of my car. He worked with the warranty company to get exactly what I needed. I am very impressed with t More

by Suzyq1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Villarreal
Dec 16, 2024 -

Cavender Cadillac responded

Suzy, it's wonderful to hear that Carlos provided such impressive service at Cavender Cadillac. Keeping you informed and ensuring your satisfaction is always our aim. See you down the road!

December 13, 2024

Carlos and Cavender do all maintenance on our cadillac are very professional and customer oriented. More

by dtex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos in Service Department is my contact
Dec 13, 2024 -

Cavender Cadillac responded

Thanks for sharing this praise for Carlos and the Cavender Cadillac Team! Drive safe, and we'll see you next time!

December 12, 2024

Great sales and maint. Service. Ray and Carlos at svc dept are awesome: friendly, professional, and efficient! More

by ronaguillen53
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ray
Dec 12, 2024 -

Cavender Cadillac responded

Thank you for sharing your experience! We're delighted to hear that Ray and Carlos provided you with exceptional service during your visit to Cavender Cadillac. Safe travels until next time!

December 12, 2024

Fast, efficient and reliable service. Service advisor Mr Carlos Villareal is very knowledgeable and professional. He made me comfortable on repairs being performed. Kept me informed with More

by cadired50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Villareal
Dec 13, 2024 -

Cavender Cadillac responded

Thank you for sharing your experience with Cavender Cadillac! We're pleased to hear that Carlos provided knowledgeable and professional service, keeping you informed throughout the process. Until next time, drive safely!

December 10, 2024

Carlos at the dealership always provides excellent service. His attention to detail is exemplary! Always respectful and courteous. More

by Granger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department Carlos Villarreal
Dec 10, 2024 -

Cavender Cadillac responded

Granger, thank you for recognizing Carlos and his exceptional service at Cavender Cadillac! We're delighted to hear about your positive experience.

December 09, 2024

Friendly and professional. Establishment was very clean. Work done was completed in a timely manner. More

by gabrielle.matthieu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Villareal
Dec 09, 2024 -

Cavender Cadillac responded

All of us at Cavender Cadillac are happy to see this wonderful feedback. Thanks for the kind words!

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