Cavenaugh Ford Lincoln

Loved dealing with them. The staff is friendly and helpful. Their support and service is always there. I wouldn’t go anywhere else!! The staff is friendly and helpful. Their support and service is always there. I wouldn’t go anywhere else!! More

I sent this email to Mr Dorch (dealership manager) on November 2, 2023 and never heard back! Such a disappointment!!!! Took my car in for service, had an appointment but as usual it seems that it doe November 2, 2023 and never heard back! Such a disappointment!!!! Took my car in for service, had an appointment but as usual it seems that it doesn't matter! his is the third time I have had an appointment with your service department and have been very dissatisfied with the wait time and lack of communication. Today my appointment was scheduled for 11:00 with Whitney. She was on her phone and turned away from me, so Carlos said he could assist me. I arrived a little early 10:20 (this appointment was scheduled about a week ago). I acknowledge that I was there for oil change and tire rotation, along with Customer Satisfaction Program 23B49. I said that I would be waiting, since my request for a loaner car was not addressed. I was offered to have someone take somewhere else if I would like. I said that I live in Mammoth Spring, and that if I could not get a loaner that I would just wait. I was there for quite a while and periodically looked into the service bay and never saw my car. At 12:45 I walked outside around your lot and walked over by the service entrance and saw my car parked. I went inside and asked Carlos if anything had been done with my car yet, again Whitney was not around. He looked under several folders on Whitney's desk and said he did not think so. I asked that since I have an appointment did he think that my car should have been pulled in and started, which he responded you would think so. I asked that since nothing had been done if I could get my keys back, so that I could leave. I got my keys and received an apology from Carlos. I let him know that my experience at the dealership has always been disappointing based on the time taken waiting, giving that I have always had an appointment there. I wish there was another Lincoln dealer near me, but yours is closest. I will drive to Little Rock if that is what I have to do. If you want more information I would be glad to speak with you. I will assume no response means you don't need me as a customer. More

Excellent service as always. Associates are helpful, and friendly. I always use this facility for service on my vehicle. Associates are helpful, and friendly. I always use this facility for service on my vehicle. More

I had a 10:00 o’clock appt they runabout 15 minutes late but all was well. Done Very well everything was great and done what they was supposed to do. Very satisfied CAVENAUGH has serviced my truck since but all was well. Done Very well everything was great and done what they was supposed to do. Very satisfied CAVENAUGH has serviced my truck since it was new 2016. Will continue to work with them, More

I scheduled a appointment ahead of time and arrived 5 minutes before my scheduled time. I had indicated that I’d be staying while it was done and confirmed it with the service manager. A hour later I wen minutes before my scheduled time. I had indicated that I’d be staying while it was done and confirmed it with the service manager. A hour later I went to ask a service advisor how much longer. She told me that is was next after checking with a technician. I told her just to give me my keys, that I should have been told or called if the wait was going to be that long. I would have brought it in later. The service advisor handed my keys with not nary a word or sorry to waste a hour of my time. Last time I’ll do this. They could have been courteous and told me about the wait it apologized when I left. More

Overall great experience! My salesman was straight forward and honest, manager was cordial and professional. I felt welcomed, not hassled through the whole process. My salesman was straight forward and honest, manager was cordial and professional. I felt welcomed, not hassled through the whole process. More

Great experience at cavenaugh Hyundai hot springs- micheal “the dude” did a great job for us. Will buy from them again. micheal “the dude” did a great job for us. Will buy from them again. More

Great staff. Will recommend to every one I know. Special shout out to Cory. He was very patient and kind. Will recommend to every one I know. Special shout out to Cory. He was very patient and kind. More

The service was great! Very pleasant staff. I loved the option for valet drop off. Wish that they would have vacuumed the front floor mats. That would have made the good ex Very pleasant staff. I loved the option for valet drop off. Wish that they would have vacuumed the front floor mats. That would have made the good experience great! More

I had a good experience with thems l will go to them again good job again good job More